Pan Pacific

Suzhou, China

6.8 K reviews
Excellent romantic hotel. Easily accessible by car and good for sightseeing. Great pool. Awesome vibe. Beautiful beach.
Show reviews
  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Safe
    • Internet Access
    • King-size Bed
    • Stereo
    • Lounge
    • Double Bed
    • Bathroom
    • Wheelchair access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Bicycle Cellar
    • Playground
    • Hotel Room Safe
    • Café
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Pub(s)
    • Bicycle Hire
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Shops
    • Medical Assistance
    • Newspaper stand
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
  • Food
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Half Board
    • Drinks Included
    • Special Offers
    • Lunch Buffet
    • Evening Buffet
    • à la carte Dinner
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Set menu dinner
    • Full Board
    • Children's Pool
    • Lounge Chairs
    • Jacuzzi
    • Outdoor Pool(s)
    • Entertainment Program
    • Tanning Studio/Solarium
    • Sauna
    • Pool bar
    • Children's Entertainment
    • Indoor Pool
    • Number of Pools
    • Massage
    • Heated Pool(s)
    • Surfing
    • Aerobics
259 Xin Shi Road 215007 Suzhou
1.3 mi to downtown


Conveniently situated in the heart of Suzhou, the ideal location is a perfect base for exploring the local sights and attractions. The hotel is also only a short ride from the Industrial Park and the New District where manufacturing and technology drive the Suzhou economy. The central Guanqian district, which is good for shopping, and the bars and pubs in Shi quan jie are only a 5-minute drive from the hotel, as is the Suzhou Museum. The nearest park, Panmen Park, is only a 5-minute walk and the Hanshan Temple, Tiger Hill and Pearl Farm are all 10 minutes’ drive away. The train station can be reached in 20 minutes using public transport. A trip to Lake Taihu requires just a 40-minute drive and Shanghai can be reached in only 90 minutes by car.


This hotel was built in 1998. Guest accommodation comprises 386 rooms. Individual storeys are accessible via the lift or stairs. Services such as a cloakroom, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access (for a fee) is available to travellers in the public areas. Various gastronomic options are available, including a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Various shops are available, including a supermarket. The grounds of the establishment feature a playground and an attractive garden. Additional features at the accommodation include a newspaper stand and a playroom. Guests arriving by car can leave their vehicles in the garage or in the car park. Bicycles can be left in the bicycle storage area. Available services and facilities include medical assistance, translation services, room service and a laundry service. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.


Each of the rooms is appointed with air conditioning, a kitchen and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Internet access, a telephone, a TV, a radio and a stereo system add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms and non-smoking rooms.


A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. Sun loungers provide a great place to sunbathe. The hot tub is the perfect place to relax. The poolside bar serves a selection of refreshing drinks. Leisure options at the establishment include surfing, a gym, gymnastics, a spa, a sauna and solarium, or for a fee, massage treatments. Guests of all ages have the opportunity to enjoy an interesting entertainment programme.


Catering options available at the accommodation include bed and breakfast, half board and full board. Breakfast, lunch and dinner are available. Staff are also happy to provide special dietary cuisine. The hotel also offers special catering options. Drinks are included in the price for travellers.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.


  • Beach
    "Beautiful beach"

    "Beautiful beach."

  • Location
    "Great location"

    Famous man-made canal. Quiet neighbourhood. Bakery just around the corner.

    "Good location, close to public transport." "Great accessibility by car with affordable parking." "Near city centre with great sightseeing and nearby restaurants."

  • Wellness Area
    "Great wellness & sports facilities"

    Great gym. Gym facilities was good.

    "Awesome wellness and fitness areas."

  • Service
    "Fantastic service"

    Young workers to be more thoughtful. Staff is attentive and caring. Check-in process was smooth.

    "Mostly friendly and professional service, but bad restaurant service." "Average management, reception and housekeeping." "Great concierge service." "Great valet service."

  • Pool
    "Great pool"

    The kids loved the indoor pool. Beautiful swimming pool. Wonderful pool.

    "Great but poorly cleaned pool."

  • Vibe
    "Awesome vibe"

    Exceptional character. Modern facility. Modern amenities.

    "Awesome vibe." "Friendly atmosphere." "Hotel could use some updating." "Luxurious Hotel." "Pleasant entrance area." "Stylish hotel." "Nice for romantic trips." "Good for traveling with friends." "Good for business people."

  • WiFi
    "Good internet service"

    "Average wifi quality."

  • Amenities
    "Ordinary amenities"

    Fantastic facilities for kids. Peaceful gardens. Facilities are old.

    "Great grounds and decent buildings." "Facilities are old, but the terrace is lovely." "Great sports facilities and a gorgeous entrance area." "Kids facilities are inadequate." "Beautiful architecture."

  • Breakfast
    "Breakfast is average"

    Spread for breakfast. Breakfast offered lots of. Nice breakfast.

    "Breakfast is average."

  • Cleanliness
    "Quite clean"

    Clean tables. Missing cleanness. Clean rooms.

    "Decently clean rooms and bathrooms." "Dirty in the dining and pool areas." "Moderately clean hotel facilities."

  • Room
    "Room is all right"

    Modern amenities. Bedrooms were surprisingly quiet. Nice and large Bedroom.

    "Room cleanliness, beds and minibars are as expected." "Great views from small, old rooms." "Bathrooms are somewhat clean, but poorly maintained." "Below average furnishing, balconies, and A/C." "Subpar TV's and kitchenettes."