Garden Palace

Surabaja, Indonesia

1.7 K reviews
Very good business hotel. Located near shopping areas with easy access to parking.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Nightclub
    • TV Room
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
    • Pub(s)
  • Food
    • Evening Buffet
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Drinks Included
    • Set menu lunch
    • Continental Breakfast
    • Special Offers
    • Lunch Buffet
    • All inclusive
    • Set menu dinner
    • Full Board
    • Children's Pool
    • Sun terrace
    • Lounge Chairs
    • Outdoor Pool(s)
    • Number of Pools
    • Massage
    • Aerobics
    • Aqua aerobics
    • Swimming Pool
    • Beach Umbrellas
    • Pool bar
    • Billiards/Snooker
Jl. Yos Sudarso 11 Surabaya 60271 Jawa Timur


The location of this city hotel makes it a perfect gateway to all central places in and around Surabaya. Strategically placed in the middle of the business district, guests staying at this establishment have easy access to the airport and the toll roads to the towns of Sidoarjo, Malang and Gresik, as well as to the harbour and industrial regions in and around the city. Soekarno-Hatta International Airport is approximately 20 km from the accommodation.


The air-conditioned hotel comprises a total of 282 rooms. In the air-conditioned establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access (for a fee) is available to guests in the public areas. Among the culinary options available at the accommodation are a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Various shops are available, including a supermarket. There is also a garden. Additional features at the hotel include a newspaper stand and a TV room. Those arriving in their own vehicles can leave them in the car park of the establishment. Available services and facilities include a transfer service, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning and a bathroom. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. A fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available.


The accommodation features an outdoor pool and a children's pool. The sun loungers and parasols on the sun terrace offer a great place to unwind. Travellers can enjoy a range of refreshing drinks at the poolside bar. Leisure options at the hotel include aquafit and gymnastics. For a fee, a gym, billiards and massage treatments are also available. A disco and a nightclub complete the range of facilities available.


Catering options available at the establishment include bed and breakfast, half board, full board and all-inclusive. Guests can choose to book options such as breakfast, lunch or dinner. The accommodation also offers special catering options. Drinks are included in the price for guests.


MasterCard is accepted as payment at the hotel.


  • Breakfast
    "Tasty breakfast"

    Large breakfast selection. Good breakfast spread. Breakfast included.

    "Tasty breakfast."

  • Location
    "Great location"

    Nearby mall. Good loction. Close to shopping mall.

    "Good location with shopping nearby but poor access to parking."

  • Service
    "Fantastic service"

    Attentive staff. Including hotel manager. Upgrade for free.

    "Good service, besides the somewhat unprofessional reception."

  • WiFi
    "Regular internet service"

    WEAK INTERNET. Wifi in the room doesn't work.

    "Average wifi quality."

  • Cleanliness
    "Quite clean"

    Room is clean. Hotel clean. Dirty bathroom.

    "Rooms and bathrooms inadequately cleaned." "Clean hotel facilities."

  • Room
    "Room is all right"

    There was no cot. Remote control was not working. NO TOILET PAPER.

    "Room is outdated with poor A/C and furniture." "Rooms are dirty and neglected with poor beds, although very spacious." "Small rooms and poorly cleaned bathrooms." "Shower can be a problem."

  • Vibe
    "Vibe is not too good"

    Facility too old. Old fashioned interior. Dirty ambience.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Pleasant entrance area." "Luxurious Hotel." "Stylish hotel." "Good for business people." "Suitable for solo travelers." "Good choice for a city trip."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Unorganized fitness center.

    "Poorly reviewed fitness area."

  • Pool
    "Pool should be renewed"

    No swiming pool. There's no swimming pool. No pool.

    "Pool should be renewed."