The Westin Osaka
Osaka, Japan
89%
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2.4 K reviews
Excellent romantic hotel. Awesome rooms and service in a great location.
Show reviews
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- Wi-Fi
- Parking
- Restaurant
- 24h Service
- TV
- Fitness
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Room
- Double Bed
- Bathtub
- Bathroom
- Safe
- Wheelchair access
- Internet Access
- Fridge
- Shower
- King-size Bed
- Hairdryer
- Direct dial telephone
- Air conditioning (individually regulated)
- Air conditioning (centrally regulated)
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Facility
- Elevators
- Currency Exchange
- Restaurant(s) with air conditioning
- Laundry Service
- Room Service
- Air conditioning
- Conference Room
- Shops
- Public Internet Access
Location
This hotel is located in Shin Umeda City and is Osaka's new landmark. It lies just a few miles away from Saiseikai Nakatsu Hospital, the Toyo Toji Museum, Hozenji Temple, Osaka Castle Hall and many other area attractions.
Facilities
Guests can feel at home in one of the 304 rooms. A lobby and a reception are available to travellers. Most storeys can be reached by lift. Services and facilities at the hotel include a currency exchange service, a restaurant, a dining area, room service, a laundry service and a conference room. Internet access is available to guests in the public areas. Shopping facilities are also available. Those arriving in their own vehicles can leave them in the car park of the hotel.
Rooms
Rooms feature air conditioning and a bathroom. The rooms have a double bed or a king-size bed. There is also a safe. A fridge and a mini fridge ensure a comfortable stay. Internet access, a telephone and a TV add to the comfort of the holiday. Some of the rooms are adapted for wheelchair users. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The accommodation offers family rooms and non-smoking rooms.
Sports/Entertainment
The establishment features a pool and an indoor pool. The hot tub is the perfect place to relax. Active travellers can choose from a range of leisure activities, including a gym, a spa, a sauna and massage treatments.
Payment
The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.
Ratings 
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"Rather comfortable"
Large hotel room. Heavenly bed. Spacious rooms.
"Comfortable, spacious rooms, but deficient A/C." "Tranquil room with excellent beds and sizable bathrooms."
Details-
Room Size
93% 417 reviews93% thought rooms were spacious. -
Beds
87% 177 reviews87% said the beds were comfortable. -
Noise Level
73% 73 reviews73% thought it was pleasantly quiet. -
Bathroom Size
84% 61 reviews84% liked the big bathroom. -
Air Conditioning
32% 13 reviewsAir conditioning was criticized by 68%.
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"Fantastic service"
Excellent staff performance. Hotel service excellent. Excellent room housekeeping.
"Great housekeeping with friendly and professional service, but mediocre reception." "Good shuttle service." "Room service is average." "Great concierge service." "Recreation staff could be nicer." "Smooth booking process."
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Service Friendliness
94% 310 reviews94% found the staff to be very friendly. -
Shuttle Service
94% 177 reviews94% were happy with the shuttle service. -
Service Professionalism
91% 128 reviews91% thought the service was very professional. -
Reception
60% 77 reviews60% said the reception staff was ok. -
Housekeeping Staff
79% 20 reviewsHousekeeping was great, according to 79%. -
Room Service
65% 13 reviews65% found the room service acceptable. -
Concierge Service
100% 9 reviews100% said the concierge service was amazing. -
Recreation Staff
30% 5 reviews70% indicated the recreation staff was not good. -
Booking Process
100% 9 reviews100% said the booking process went smoothly.
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"Great room"
Fantastic room. Excellent views. Heavenly bed.
"Large, clean rooms with a great view and decent furniture." "Decently-clean rooms with spacious bathrooms." "Well-maintained rooms with comfortable beds." "Rooms need updating with bad TV's and A/C." "Great shower."
Details-
Room Size
93% 417 reviews93% thought rooms were spacious. -
Bathroom
75% 226 reviews75% were happy with the bathroom. -
View
99% 180 reviews99% thought the view was good. -
Beds
87% 177 reviews87% said the beds were comfortable. -
Room Cleanliness
81% 91 reviews81% said rooms were clean. -
Bathroom Size
84% 61 reviews84% liked the big bathroom. -
Shower
80% 50 reviews80% enjoyed the shower. -
Furniture
53% 40 reviewsOnly 53% thought the furniture was functional. -
Room Maintenance
74% 43 reviewsWell-maintained, according to 74%. -
Old/New Room
24% 30 reviewsFor 76%, the rooms looked old. -
Air Conditioning
32% 13 reviewsAir conditioning was criticized by 68%. -
TV
44% 12 reviews56% thought the tv was sub-standard. -
Bathroom Cleanliness
56% 13 reviewsCleanliness of the bathroom was average, said 56%.
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"Delicious food"
Great eating area. Good restaurant. Plenty of food options.
"Great food, especially desserts and snacks." "Food is pricey, and side dishes are average." "Delicious beef dishes & steak." "Soups are ok." "Vegetables are average."
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Desserts & Fruits
77% 21 reviewsYummy desserts, said 77%. -
Side Dishes
67% 20 reviewsSide dishes were satisfying, according to only 67%. -
Beef Dishes/Steak
96% 15 reviewsBeef and steak dishes were excellent, according to 96%. -
Food Prices
36% 12 reviewsThe price was too high for 64%. -
Soups
62% 10 reviewsSoups were so-so, said 62%. -
Vegetables
63% 8 reviews63% thought the vegetable dishes were ok. -
Snacks
86% 7 reviews86% enjoyed the snacks that were offered.
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"Great location"
Close to Osaka train station. The nearest subway station. Excellent location.
"Great location." "Train station is a bit far." "Shopping, restaurants and bars in the area are great." "Excellent parking and car access." "Adequate access to public transport." "Awesome sightseeing, but far from downtown." "Good access to airport."
Details-
Distance to Train Station
45% 115 reviewsLong way to the train station, meant 55%. -
Shopping
83% 85 reviews83% liked the proximity to shopping. -
Accessibility by car
79% 67 reviewsEasily accessible by car, said 79%. -
Distance to Public Transport
60% 35 reviewsProximity to public transport was ok, according to 60%. -
Sightseeing
65% 13 reviewsOnly 65% were satisfied with the proximity to sightseeing. -
Distance to City Centre
36% 9 reviewsDistant to city centre, said 64%. -
Restaurants & Bars
100% 8 reviews100% enjoyed the restaurants & bars nearby. -
Distance to Airport
100% 8 reviewsGood access to the airport, said 100%. -
Parking
83% 6 reviewsGreat parking, according to 83%.
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"Great amenities"
Lovely garden. Great lounge. Posh interior decoration.
"Hotel buildings are impressive, particularly the entrance area, and surroundings are beautiful." "Facilities in need of refurbishment." "Unspectacular architecture."
Details-
Hotel Building
72% 263 reviews72% thought the building was wonderful. -
Entrance Area
81% 77 reviews81% enjoyed the lobby entrance. -
Grounds
87% 49 reviews87% found the grounds to be nice. -
Old/New Facilities
11% 32 reviews89% thought the facilities needed updating. -
Architecture
62% 8 reviews62% said the architecture was not spectacular.
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"Breakfast is average"
Excellent breakfast. No breakfast. Great breakfast.
"Breakfast is decent but expensive."
Details-
Breakfast Prices
0% 6 reviews100% said the breakfast was too expensive.
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WiFi Quality
23% 15 reviews77% said the wifi quality was bad.
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