New Grand
Yokohama, Japan
87%
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2.6 K reviews
Excellent business hotel. Close to Chinatown. Great location. Awesome vibe.
Show reviews
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- Wi-Fi
- Parking
- Restaurant
- 24h Service
- TV
- Fitness
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Room
- Bathroom
- Safe
- Internet Access
- Fridge
- Air conditioning (centrally regulated)
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Facility
- Newspaper stand
- WLAN access
- Bar(s)
- Laundry Service
- Room Service
- Conference Room
- Public Internet Access
- Café
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Food
- Breakfast Buffet
- Breakfast Served
Location
The hotel is conveniently located. Mount Fuji is reachable within 3 hours’ drive from the hotel, Kamakura is 35-minute train ride away and Hakone is 1 hour and 20 minutes’ train ride from the hotel. Chinatown is only a 1-minute walk away. The hotel is also just 24 minutes’ drive from Haneda Airport and 90 minutes from the Narita International Airport.
Facilities
The hotel comprises a total of 249 rooms. Guests are welcomed in the lobby. Wireless internet access in public areas allows travellers to stay connected. Various gastronomic options are available, including a restaurant, a dining area, a breakfast room, a café and a bar. Guests can buy souvenirs at the gift shop. There is also a garden. Additional facilities at the accommodation include a newspaper stand. Those arriving in their own vehicles can leave them in the car park of the establishment for a fee. Available services and facilities include a babysitting service, a childcare service, room service, a laundry service and a hairdresser.
Rooms
Each of the rooms is appointed with air conditioning, a living room and a bathroom. The rooms have a double bed and a sofa bed. There is also a safe. A fridge and a mini fridge ensure a comfortable stay. Internet access, a TV and WiFi are also provided in rooms as standard. The hotel offers non-smoking rooms.
Sports/Entertainment
The terrace is a great place to while away the time.
Meals
Breakfast can be booked.
Payment
The following credit cards are accepted at the accommodation: American Express, VISA and JCB.
Ratings 
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"Great location"
Near Haneda airport. Superb location. Great parking.
"Well-located, although unfortunately the parking isn't easy." "Central location near the beach, with great shopping and sightseeing nearby." "Near public transport, airport, and train station."
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Distance to City Centre
98% 125 reviewsCity centre within easy reach, said 98%. -
Sightseeing
96% 106 reviews96% liked the proximity to sightseeing. -
Shopping
88% 59 reviews88% liked the proximity to shopping. -
Distance to Public Transport
98% 43 reviewsNear to public transport, according to 98%. -
Parking
45% 28 reviewsNot enough parking facilities, according to 55%. -
Distance to Train Station
90% 31 reviews90% thought it was easy to get to the train station. -
Distance to Beach
100% 19 reviews100% appreciated the closeness to the beach. -
Distance to Airport
86% 6 reviewsGood access to the airport, said 86%.
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"Fantastic service"
Staff very helpful. Service was impeccable. Excellent concierge.
"Professional, friendly service, good reception, and decent housekeeping." "Great concierge service." "Room service is average." "Recreation staff is nice." "Great hotel security."
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Service Friendliness
97% 279 reviews97% found the staff to be very friendly. -
Service Professionalism
86% 111 reviews86% thought the service was very professional. -
Reception
77% 93 reviews77% said the reception staff was great. -
Housekeeping Staff
62% 34 reviewsHousekeeping was ok, according to 62%. -
Concierge Service
90% 14 reviews90% said the concierge service was amazing. -
Room Service
68% 18 reviews68% found the room service acceptable. -
Recreation Staff
85% 10 reviews85% said the recreation staff was great. -
Hotel Security
100% 6 reviewsHotel security was great, thought 100%.
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"Great amenities"
Garden right outside the hotel. Rich interior. New facilities.
"Amenities are good, but the facilities seem older." "Okay buildings and entrance area." "Elevator in need of updating." "Beautiful architecture." "Smoking area is ok."
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Hotel Building
64% 346 reviews64% thought the building was acceptable. -
Grounds
94% 183 reviews94% found the grounds to be nice. -
Old/New Facilities
20% 68 reviews80% thought the facilities needed updating. -
Entrance Area
60% 47 reviews60% considered the lobby entrance to be so-so. -
Elevator
36% 21 reviews64% complained about the elevator. -
Architecture
85% 18 reviews85% thought the architecture was beautiful. -
Smoking Area
50% 8 reviewsOnly 50% thought it had an adequate smoking area.
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"Great room"
Double room exceeded our expectations. Wonderful harbour view. Excellent views to the sea.
"Great rooms, with comfortable beds and lovely views." "Small rooms and poorly cleaned bathrooms." "Rooms a little run-down, but decent size and furnishing." "Rooms are generally OK but old with poor air conditioning and TV's." "Shower can be a problem." "Good minibar."
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View
97% 485 reviews97% thought the view was good. -
Bathroom
43% 258 reviews57% complained about the bathroom. -
Room Size
69% 210 reviewsOnly 69% said rooms were big enough. -
Room Cleanliness
53% 114 reviewsOnly 53% said rooms were clean enough. -
Beds
74% 98 reviews74% said the beds were comfortable. -
Old/New Room
17% 74 reviewsFor 83%, the rooms looked old. -
Furniture
68% 59 reviewsOnly 68% thought the furniture was functional. -
Bathroom Size
38% 53 reviews62% criticized the small bathroom. -
Room Maintenance
43% 45 reviews57% thought they were poorly maintained. -
Shower
27% 34 reviews73% had problems with the shower. -
Bathroom Cleanliness
15% 37 reviews85% said the bathroom was dirty. -
Air Conditioning
19% 27 reviewsAir conditioning was criticized by 81%. -
TV
35% 13 reviews65% thought the tv was sub-standard. -
Minibar
71% 5 reviews71% loved the minibar.
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"Awesome vibe"
NEW Grand Hotel. New facilities. New carpet.
"Awesome vibe." "Friendly atmosphere." "Hotel could use some updating." "Luxurious Hotel." "Stylish hotel." "Entrance area is ok." "Good for business people." "Nice for romantic trips." "Good choice for a city trip."
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Friendly Atmosphere
92% 269 reviews92% enjoyed the friendly atmosphere. -
Modern Vibe
25% 172 reviews75% criticized the unstylish hotel. -
Luxurious Vibe
99% 110 reviews99% thought the hotel was luxurious. -
Designer Vibe
94% 47 reviews94% said it was a stylish hotel. -
Entrance Area
60% 47 reviews60% considered the lobby entrance to be so-so.
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"Tasty breakfast"
Breakfast room was open. Great breakfast place. Great breakfast.
"Tasty yet pricey breakfasts."
Details-
Breakfast Prices
0% 18 reviews100% said the breakfast was too expensive.
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WiFi Quality
63% 10 reviews63% thought the wifi quality was ok.
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