Pullman Hanoi

Hanoi, Viet Nam

2.7 K reviews
Very good city hotel. Easily accessible by car and good for sightseeing. Fantastic service. Great pool.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Stereo
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Conference Room
    • Public Internet Access
    • Pub(s)
  • Food
    • Evening Buffet
    • à la carte Dinner
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Set menu lunch
    • Lunch Buffet
    • Set menu dinner
    • Outdoor Pool(s)
    • Number of Pools
    • Massage
    • Steam bath
    • Sauna
    • Tennis
40 Cat Linh Street 10000 Hanoi


The hotel is located in a prime and fast-expanding area of Hanoi. It offers easy access to embassies and government offices, commercial institutions, tourist attractions and the nearby Giang Vo International Exhibition Centre.


The hotel was built in 1997. Guests can enjoy a pleasant stay in one of the 250 rooms. Most storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area, a café, a bar and a pub. Shopping facilities are also available. Additional facilities at the establishment include a playroom. Those arriving in their own vehicles can leave them in the car park of the hotel for a fee. Available services and facilities include room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating, a kitchen and a bathroom. The carpeted rooms feature a double bed or a king-size bed. A safe and a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio, a stereo system and WiFi add to the comfort of the holiday. Some of the rooms are adapted for wheelchair users. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The accommodation offers family rooms and non-smoking rooms.


The establishment features a pool and an outdoor pool. There are a variety of leisure options to choose from including tennis, a gym, a spa, a sauna, a steam bath, a beauty salon and massage treatments.


Half board is bookable. Guests can choose to book options such as breakfast, lunch or dinner. Special meals, including special dietary cuisine, are also available.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club, JCB and MasterCard.


  • Service
    "Fantastic service"

    Staff at the lobby was impeccable. English and appearance are exceptional. Chambermaids during my stay are also fantastic.

    "Friendly service, and excellent management." "Service is professional, especially at the bar, and reception is top-notch." "Decent housekeeping, but poor restaurant service." "Great concierge service." "Room service is perfect." "Booking process should be better organized."

  • Pool
    "Great pool"

    Including gym & pool. Nice gym and pool. Nice pool.

    "Great pool."

  • Breakfast
    "Tasty breakfast"

    Staff in the breakfast room are excellent. Breakfast buffet soooooooo amazing. Loved the breakfast at the executive lounge.

    "Tasty breakfast."

  • Location
    "Great location"

    Near historic sights. Location is great and relatively quiet. Location was perfect.

    "Great location with good access by car." "Decent shopping and great sightseeing." "City centre is hard to reach."

  • Cleanliness

    Excellent cleanliness. Rooms is well cleaned. Nice, clean and cozy room.

    "Clean hotel facilities." "Rooms are clean, but bathrooms are not."

  • Food
    "Food is all right"

    Cake,it's delicious. Not enough bread or fruits. Buffet food is not so good.

    "Poor dining experience with uninteresting menus and bad side dishes." "Affordable food."

  • Room
    "Room is all right"

    Sheets are not cleaned. Faulty wash basin. Dated carpet and connecting room.

    "Okay rooms with mediocre views, but big and clean." "Poor quality, old rooms with low rated A/C and furniture." "Small rooms and poorly cleaned bathrooms." "Shower can be a problem." "Good minibar."

  • Amenities
    "Ordinary amenities"

    Modern lobby. Staff at executive lounge were very helpful. Smell in the corridor.

    "Hotel building and grounds are alright." "Outdated facilities with a decent entrance area." "Adequate meeting & event facilities." "Elevator in need of updating." "Unspectacular architecture."

  • Vibe
    "Decent vibe"

    Atmosphere was relaxed but professional. Modern lobby. Carpets are outdated.

    "OK vibe and a friendly atmosphere." "Hotel could use some updating." "Entrance area is ok." "Good choice for a city trip." "Good for business people." "Suitable for solo travelers."

  • WiFi
    "Regular internet service"

    Internet signal and all other services really good. Free WIFI. Wifi was super slow.

    "Average wifi quality." "Free internet."