Hotel Arcadia Surabaya

Surabaja, Indonesia

1.4 K reviews
Very good city hotel. Fantastic service.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • 24-hour check-in
    • Medical Assistance
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Set menu lunch
    • Continental Breakfast
    • Set menu dinner
    • Lounge Chairs
    • Outdoor Pool(s)
    • Number of Pools
    • Massage
    • Aerobics
    • Sauna
    • Pool bar
Jalan Rajawali 9-11 60175 Surabaya


The hotel is located in the historic district of Surabaya, about 45 minutes from Juanda International Airport.


The hotel comprises a total of 147 rooms. At the establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a safe and a currency exchange service. Wireless internet access is available to guests in the public areas. Among the culinary options available at the accommodation are a restaurant, a dining area, a breakfast room and a bar. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include car hire, medical assistance, room service and a laundry service.


The establishment features rooms with air conditioning and a bathroom. The basic features of most rooms include a balcony. The rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Internet access, a telephone, a TV and WiFi add to the comfort of the holiday. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The accommodation offers family rooms and non-smoking rooms.


The hotel features various options for cooling off on hot days, including a pool and an outdoor pool. Sun loungers provide a great place to sunbathe. There is also a poolside snack bar. Leisure options at the establishment include a gym, gymnastics and a sauna, or for a fee, massage treatments.


Bed and breakfast is bookable. Guests can choose to book options such as breakfast, lunch or dinner.


The following credit cards are accepted at the accommodation: American Express, VISA and MasterCard.


  • Cleanliness

    Clean rooms. Cleanliness awesome. Hotel was really clean and comfortable.

    "Clean hotel facilities." "Rooms are clean, but bathrooms are not."

  • Service
    "Fantastic service"

    Very friendly and approachable staffs. Services are excellent. Reception and restaurant staf friendly.

    "Efficient, friendly service with a nice reception."

  • Location
    "Great location"

    Cheapest price in city. Strategic place to visit. Nice old town.

    "Well-located, although unfortunately the parking isn't easy."

  • Breakfast
    "Breakfast is average"

    Excellent breakfast buffet. Great breakfast. Breakfast quality is worsening.

    "Breakfast is average."

  • Room
    "Room is all right"

    Airco to much noise. Soap were too hard. No carpet in the room.

    "Rooms are OK, but old and poorly maintained." "Clean, spacious rooms, comfortable beds, and good views." "Bathrooms have cleanliness issues and A/C is lacking."

  • WiFi
    "Complaints about WiFi"

    Slow internet speed. Network is very poor. Poor signal.

    "Wifi quality could be improved."