Mercure Surabaya

Surabaja, Indonesia

85%
4.6 K reviews
Very good city hotel. Close to the city center with easily acessible parking. Fantastic service. Awesome vibe.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Laundry Service
    • Room Service
    • Conference Room
    • Public Internet Access
    • Café
  • Food
    • Breakfast Buffet
    • Breakfast Served
    Activities
    • Jacuzzi
    • Outdoor Pool(s)
    • Number of Pools
    • Pool bar
    • Children's Entertainment
    • Massage
Jl Raya Darmo 68 - 78 60264 Surabaya Java

Facilities

The hotel comprises a total of 258 rooms. Most of the storeys can be reached by lift. Wireless internet access is available to guests in the public areas. The hotel's culinary facilities include a restaurant, a dining area, a café and a bar. Those arriving in their own vehicles can leave them in the car park of the accommodation. Additional services include room service and a laundry service.

Rooms

The establishment features rooms with air conditioning, central heating and a bathroom. A safe and a minibar are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. Other features include internet access, a telephone, a TV, a radio and WiFi. The bathroom offers convenient facilities including a bathtub. A hairdryer can also be found in each of the bathrooms. The hotel offers family rooms and non-smoking rooms.

Sports/Entertainment

At the accommodation, travellers can choose from a number of sports, leisure and relaxation activities available. The establishment features a pool and an outdoor pool. A poolside snack bar is available. The hotel offers a gym (for a fee) to guests. Additional services include an entertainment programme for children, offering numerous activities.

Meals

Breakfast can be booked.

Payment

The following credit cards are accepted at the accommodation: VISA and MasterCard.

Ratings

  • Service
    89%
    "Fantastic service"

    Clearly wonderfully managed and well-trained staff. Duty manager and maintenance team were amazing. Room cleaner was very good.

    "Friendly service with great management and waitstaff." "Great, professional service from reception and housekeeping."

    Details
  • Breakfast
    85%
    "Tasty breakfast"

    Fantastic buffet breakfast. Good and delicious breakfast. Breakfast menu is delicious.

    "Tasty breakfast."

  • Food
    83%
    "Delicious food"

    My family and I enjoyed Buffet Lunch. Restaurant's menu was very great. Food was also delicious.

    "Great menu with excellent food, especially dessert." "Dining experience is okay, with acceptably clean dining area."

    Details
  • Location
    79%
    "Great location"

    Easy access to golf courses and airport. Location is excellent. Near from shopping center.

    "Great location." "Easy car access but inadequate parking." "Centrally located, reasonably close to shopping."

    Details
  • Vibe
    73%
    "Awesome vibe"

    Everything was perfect and brand new. Atmosphere were excellent. Excellent interior design.

    "Awesome vibe." "Friendly atmosphere." "Relatively modern hotel." "Stylish hotel." "Luxurious Hotel." "Good choice for a city trip."

    Details
  • Room
    58%
    "Room is all right"

    Towels were so old and dingy. Pillow & towel was dirty. Mattresses was dirty.

    "Great views, with average beds, relatively well-sized and tidy enough." "Small rooms and poorly cleaned bathrooms." "Old rooms with substandard TV's, furniture and air conditioning." "Shower can be a problem." "Good minibar."

    Details
  • Comfort
    47%
    "More comfort would be nice"

    AC is quite noisy. Pillow & towel was dirty. Bed sheet is dirty.

    "Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." "Average-sized rooms with alright beds."

    Details
  • Pool
    44%
    "Pool should be renewed"

    Smelly towels in swimming pool. No pool. Sauna and swimming pool as they were always crowded.

    "Pool in need of cleaning."

    Details
  • Wellness Area
    32%
    "Wellness & sports facilities could be improved"

    Treadmill malfunctioning. Facility in Fitness Center was dissapointing. Sauna and swimming pool as they were always crowded.

    "Poorly reviewed fitness area."

    Details
  • WiFi
    31%
    "Complaints about WiFi"

    Internet quality are not satisfying me. Internet wifi service very bad. Wi-Fi reception in my room was a little weak.

    "Wifi quality could be improved."

    Details