Mercure Surabaya

Surabaja, Indonesia

4.6 K reviews
Very good city hotel. Close to the city center with easily acessible parking. Fantastic service. Awesome vibe.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Laundry Service
    • Room Service
    • Conference Room
    • Public Internet Access
    • Café
  • Food
    • Breakfast Buffet
    • Breakfast Served
    • Jacuzzi
    • Outdoor Pool(s)
    • Number of Pools
    • Pool bar
    • Children's Entertainment
    • Massage
Jl Raya Darmo 68 - 78 60264 Surabaya Java


The hotel comprises a total of 258 rooms. Most of the storeys can be reached by lift. Wireless internet access is available to guests in the public areas. The hotel's culinary facilities include a restaurant, a dining area, a café and a bar. Those arriving in their own vehicles can leave them in the car park of the accommodation. Additional services include room service and a laundry service.


The establishment features rooms with air conditioning, central heating and a bathroom. A safe and a minibar are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. Other features include internet access, a telephone, a TV, a radio and WiFi. The bathroom offers convenient facilities including a bathtub. A hairdryer can also be found in each of the bathrooms. The hotel offers family rooms and non-smoking rooms.


At the accommodation, travellers can choose from a number of sports, leisure and relaxation activities available. The establishment features a pool and an outdoor pool. A poolside snack bar is available. The hotel offers a gym (for a fee) to guests. Additional services include an entertainment programme for children, offering numerous activities.


Breakfast can be booked.


The following credit cards are accepted at the accommodation: VISA and MasterCard.


  • Service
    "Fantastic service"

    Clearly wonderfully managed and well-trained staff. Duty manager and maintenance team were amazing. Room cleaner was very good.

    "Friendly service with great management and waitstaff." "Great, professional service from reception and housekeeping."

  • Breakfast
    "Tasty breakfast"

    Fantastic buffet breakfast. Good and delicious breakfast. Breakfast menu is delicious.

    "Tasty breakfast."

  • Food
    "Delicious food"

    My family and I enjoyed Buffet Lunch. Restaurant's menu was very great. Food was also delicious.

    "Great menu with excellent food, especially dessert." "Dining experience is okay, with acceptably clean dining area."

  • Location
    "Great location"

    Easy access to golf courses and airport. Location is excellent. Near from shopping center.

    "Great location." "Easy car access but inadequate parking." "Centrally located, reasonably close to shopping."

  • Vibe
    "Awesome vibe"

    Everything was perfect and brand new. Atmosphere were excellent. Excellent interior design.

    "Awesome vibe." "Friendly atmosphere." "Relatively modern hotel." "Stylish hotel." "Luxurious Hotel." "Good choice for a city trip."

  • Room
    "Room is all right"

    Towels were so old and dingy. Pillow & towel was dirty. Mattresses was dirty.

    "Great views, with average beds, relatively well-sized and tidy enough." "Small rooms and poorly cleaned bathrooms." "Old rooms with substandard TV's, furniture and air conditioning." "Shower can be a problem." "Good minibar."

  • Comfort
    "More comfort would be nice"

    AC is quite noisy. Pillow & towel was dirty. Bed sheet is dirty.

    "Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." "Average-sized rooms with alright beds."

  • Pool
    "Pool should be renewed"

    Smelly towels in swimming pool. No pool. Sauna and swimming pool as they were always crowded.

    "Pool in need of cleaning."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Treadmill malfunctioning. Facility in Fitness Center was dissapointing. Sauna and swimming pool as they were always crowded.

    "Poorly reviewed fitness area."

  • WiFi
    "Complaints about WiFi"

    Internet quality are not satisfying me. Internet wifi service very bad. Wi-Fi reception in my room was a little weak.

    "Wifi quality could be improved."