Lotte Hotel Seoul
Seoul, Korea, Republic of
90%
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6.5 K reviews
Excellent for traveling with friends. Close to Incheon Airport. Great pool. Great location.
Show reviews
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- Wi-Fi
- Parking
- Restaurant
- 24h Service
- TV
- Fitness
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Room
- Bathtub
- Tea/coffee maker
- Bathroom
- Safe
- Internet Access
- Fridge
- Shower
- Hairdryer
- Air conditioning (centrally regulated)
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Facility
- Elevators
- WLAN access
- Room Service
- Conference Room
- Public Internet Access
Location
The hotel is located at the hub of Seoul's premier business and shopping districts, within walking distance of major international corporate headquarters in the financial and industrial and trade sectors.
Facilities
Travellers can feel at home in one of the 1120 rooms. Most of the storeys can be reached by lift. Services and facilities at the hotel include a restaurant, a dining area, translation services, room service, a conference room and a business centre. Wireless internet access in public areas allows guests to stay connected. Those arriving in their own vehicles can leave them in the car park of the hotel.
Rooms
Each of the rooms is appointed with air conditioning. There is also a safe. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. A TV is also available to travellers. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. The establishment offers non-smoking rooms.
Sports/Entertainment
The accommodation offers attractions including sport and entertainment opportunities. The hotel features a pool and an indoor pool. The establishment offers a gym (for a fee) to guests.
Payment
Major credit cards are accepted as payment at the establishment.
Ratings 
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"Great location"
Amazing food court. Great place for shopping. Hotel location is great.
"Great location with good access by car." "Central location with great sightseeing, dining out and shopping." "Close to public transport and the train."
Details-
Shopping
97% 890 reviews97% liked the proximity to shopping. -
Accessibility by car
95% 399 reviewsEasily accessible by car, said 95%. -
Distance to Public Transport
98% 187 reviewsNear to public transport, according to 98%. -
Sightseeing
97% 82 reviews97% liked the proximity to sightseeing. -
Distance to City Centre
100% 45 reviewsCity centre within easy reach, said 100%. -
Restaurants & Bars
100% 23 reviews100% enjoyed the restaurants & bars nearby. -
Distance to Train Station
100% 14 reviews100% thought it was easy to get to the train station.
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"Great wellness & sports facilities"
New Technogym machines. Great spa. Good gym facilities.
"Great fitness area, sauna and wellness."
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Fitness Area
98% 51 reviewstop-notch fitness area, thought 98%. -
Sauna
92% 45 reviews92% loved the sauna.
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"Fantastic service"
Exceptional staff. Excellent customer service. Excellent staffs.
"Great housekeeping with friendly and professional service, but mediocre reception." "Great concierge service." "Room service could have been improved." "Shuttle service is ok." "Smooth booking process." "Recreation staff is nice."
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Service Friendliness
97% 518 reviews97% found the staff to be very friendly. -
Service Professionalism
91% 285 reviews91% thought the service was very professional. -
Reception
69% 155 reviews69% said the reception staff was ok. -
Housekeeping Staff
73% 57 reviewsHousekeeping was great, according to 73%. -
Concierge Service
78% 34 reviews78% said the concierge service was amazing. -
Room Service
46% 19 reviews54% complained about the room service. -
Shuttle Service
60% 20 reviews60% thought the shuttle service was ok. -
Booking Process
78% 17 reviews78% said the booking process went smoothly. -
Recreation Staff
83% 9 reviews83% said the recreation staff was great.
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Pool
82% "Great pool"Nice swimming pool. Good swiming pool. Large pool.
"Great pool."
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Room Cleanliness
79% 206 reviews79% said rooms were clean.
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"Tasty breakfast"
Excellent hotel breakfast. Free buffet breakfast. I liked the breakfast buffet.
"Breakfast is decent but expensive."
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Breakfast Prices
24% 35 reviews76% said the breakfast was too expensive.
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"Regular internet service"
The fastest internet. Bad Internet connection. Poor wi-fi.
"Average wifi quality."
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WiFi Quality
53% 26 reviews53% thought the wifi quality was ok.
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"Room is all right"
No microwave in the room. AC did not work properly. Paper thin walls.
"Rooms are average and bathrooms roomy enough." "Small rooms with inadequate air conditioners, televisions, and minibars." "Tidy rooms with nice views but outdated with inadequate A/C." "Shower can be a problem."
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Room Size
34% 641 reviews66% said rooms were small. -
Bathroom
57% 246 reviewsFor only 57%, the bathroom was ok. -
Room Cleanliness
79% 206 reviews79% said rooms were clean. -
Old/New Room
10% 104 reviewsFor 90%, the rooms looked old. -
Shower
46% 58 reviews54% had problems with the shower. -
View
95% 49 reviews95% thought the view was good. -
Furniture
39% 44 reviews61% found problems with the furniture. -
Bathroom Size
63% 38 reviews63% thought the bathroom was big enough. -
Air Conditioning
17% 22 reviewsAir conditioning was criticized by 83%. -
Minibar
33% 9 reviews67% were disappointed with the minibar. -
TV
29% 7 reviews71% thought the tv was sub-standard.
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"Value for money could be better"
Too expensive restaurants. For one night too expensive. Chargeable golf range.
"Value for money could be better." "Pricey breakfast and dining." "Standard beverage prices."
Details-
Breakfast Prices
24% 35 reviews76% said the breakfast was too expensive. -
Food Prices
38% 25 reviewsThe price was too high for 62%. -
Beverage Prices
50% 6 reviewsOnly 50% were satisfied with the beverage prices.
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"More comfort would be nice"
AC did not work properly. Paper thin walls. Air conditioning not working.
"Rooms with complaints about size, comfort, and A/C." "Average noise level with mediocre sized bathrooms."
Details-
Room Size
34% 641 reviews66% said rooms were small. -
Noise Level
50% 59 reviewsFor only 50%, the noise level was all right. -
Bathroom Size
63% 38 reviews63% thought the bathroom was big enough. -
Air Conditioning
17% 22 reviewsAir conditioning was criticized by 83%.
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