The Palace of the Lost City

Sun City, South Africa

86%
1.6 K reviews
Excellent luxury hotel. Good for sightseeing.
Show reviews
  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Safe
    • Internet Access
    • King-size Bed
    • Air conditioning (individually regulated)
    • Lounge
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Playground
    • Hotel Room Safe
    • Hairdresser
    • Kids Club
    • Café
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Elevators
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Shops
    • Theater
    • Medical Assistance
    • Restaurant(s) with high-chairs
    • Casino
    • Nightclub
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Lunch Buffet
    • Evening Buffet
    • à la carte Dinner
    • Breakfast Buffet
    • Set menu dinner
    Activities
    • Lounge Chairs
    • Speed Boating
    • Outdoor Pool(s)
    • Paddle Boats
    • Jet Skiing
    • Windsurfing
    • Archery
    • Squash
    • Cycling/Mountain Biking
    • Steam bath
    • Sauna
    • Tennis
    • Pool bar
    • Minigolf
    • Water Skiing
    • Number of Pools
    • Catamaran
    • Massage
    • Canoe
    • Heated Pool(s)
    • Sailing
    • Horse Riding
    • Beach Umbrellas
    • Beach Volleyball
    • Golf
Sun City Resort Sun City 0316 North West Province

Location

This luxurious hotel has a quiet location, directly next to a lake. The Pilanesberg National Park as well as the picturesque Valley of Waves beach are located in the surrounding area. There is a connection to the public transport network directly in front of the complex. Pilanesburg is only 10 km away and Johannesburg is 200 km from the hotel.

Facilities

The hotel was built in 1992. The air-conditioned establishment comprises a total of 338 rooms. At the accommodation, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most of the storeys can be reached by lift. Amenities include a safe and a currency exchange service. Wireless internet access is available to guests in the public areas. Among the culinary options available at the hotel are a restaurant, a dining area, a café and a bar. Shopping facilities are also available. The grounds of the establishment feature a playground and an attractive garden. Additional facilities at the accommodation include a playroom. Travellers arriving by car can leave their vehicles in the garage or in the car park. Available services and facilities include a babysitting service, a childcare service, medical assistance, room service, a laundry service and a hairdresser. In addition, a shuttle service is offered.

Rooms

Each of the rooms is appointed with air conditioning, a kitchen and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. The carpeted rooms feature a king-size bed or a sofabed. A safe and a minibar are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. Internet access, a telephone, a TV and WiFi add to the comfort of the holiday. The bathrooms are fitted with a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. The hotel offers family rooms and non-smoking rooms.

Sports/Entertainment

The establishment features various options for cooling off on hot days, including a pool and an outdoor pool. Sun loungers and parasols are ideal for relaxation. The poolside bar serves a selection of refreshing drinks. Variety is provided by the wide range of sporting activities offered at the accommodation, for example biking/mountain biking, tennis, beach volleyball, crazy golf, golf, archery and horse riding. With water skiing, windsurfing, jet skiing, motor boat rides, paddle boating, canoeing, sailing and catamaraning, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym and squash. The establishment offers a range of services in the wellness area, such as a spa, a steam bath, a beauty salon and massage treatments, and for an additional fee, a sauna. Leisure facilities include a disco, a kids' club and a casino.

Meals

Bed and breakfast is bookable. Guests can choose to book options such as breakfast, lunch or dinner. Special culinary options, such as special dietary cuisine, are offered at the accommodation.

Payment

The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.

Ratings

  • Breakfast
    87%
    "Tasty breakfast"

    Amazing buffet breakfast. Delectable breakfast. Marvellous breakfast room.

    "Tasty breakfast."

  • WiFi
    76%
    "Good internet service"

    Free Wi-Fi.

    "Good wifi quality."

    Details
  • Service
    68%
    "Service is adequate"

    No food left. Staff incompetent. Reception staff excellent.

    "Poor restaurant service and housekeeping, but professional enough service overall." "Service is welcoming but the reception is subpar." "Recreation staff is ok." "Shuttle service is ok." "Great concierge service."

    Details
  • Location
    65%
    "Location is ok"

    Gorgeous landscape. Stunning fountain. Surroundings luxurious.

    "Location is ok." "Wonderful sightseeing."

    Details
  • Beach
    50%
    "Reasonable beach"

    "Reasonable beach."

  • Room
    50%
    "Room is all right"

    Plenty of toiletries supplied. Noisy aircon. Ceiling fan did not work.

    "Average rooms and beds, but A/C and furniture substandard." "Outdated, rooms with poor cleanliness and maintenance." "Mediocre sized, poorly cleaned bathrooms." "Spacious rooms with excellent views." "Shower can be a problem."

    Details
  • Cleanliness
    42%
    "Could use a good cleaning"

    Messy work stations. Sticky door. Unclean aircon.

    "Problems with cleanliness in rooms, bathrooms, and pool area." "Moderately clean hotel facilities."

    Details
  • Bar and Beverages
    25%
    "Bar could improve"

    "Bar could improve."