Britannia Hotel Birmingham

Birmingham, United Kingdom

10.1 K reviews
Close to Birmingham City Centre. Located near shopping areas and has easy access to train stations. Inadequate rooms with subpar service. Vibe is not too good.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Bathroom
    • Internet Access
    • Fridge
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
  • Facility
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with non-smoking area
    • Conference Room
  • Food
    • Breakfast Buffet
    • Half Board
    • Set menu lunch
    • Evening Buffet
    • Continental Breakfast
    • Breakfast Served
    • Lunch Buffet
    • Set menu dinner
New Street 6 Union Passage Birmingham Birmingham B2 4RX


This city hotel is centrally located at the heart of Birmingham within paces of the lively shopping streets and arcades. Bars, pubs and restaurants including the famous Chinese and Baltic restaurants are to be found within a short distance of the hotel, as is the train station and the National Exhibition Centre. Links to the public transport network lie 300 m away.


The hotel was built in 1974. Guests are welcomed at the accommodation, which has a total of 193 rooms. A lobby and a reception are available to travellers. Services and facilities at the hotel include a restaurant, a dining area, a bar, room service, a laundry service and a conference room. Wireless internet access is available to guests in the public areas. Those arriving in their own vehicles can leave them in the car park of the establishment.


Rooms feature a bathroom. There is also a minibar. Additional features include a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV and WiFi (for a fee), contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms.


The hotel offers a wide range of bookable catering options, with bed and breakfast and half board. Available meals include breakfast, lunch and dinner.


The following credit cards are accepted at the accommodation: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Position of Hotel excellent. Excellent eating establishments. Location is superb.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Close to public transport and the train." "Not great access by car, with poorly rated parking." "Parking should be cheaper."

  • Breakfast
    "Breakfast is average"

    Plenty of choices for breakfast. Coffee cups to small. Horrible breakfast-.

    "Breakfast is decent but expensive."

  • Service
    "Service could be improved"

    Rude desk staff. Rude cleaning staff. Bar staff rude.

    "Generally poor but acceptably friendly service." "Guests complain about reception staff and management." "Restaurant service and general service expertise is OK, but housekeeping is poor." "Booking process should be better organized." "Hotel security can be an issue." "Bar service is acceptable." "Room service could have been improved."

  • Bar and Beverages
    "Bar could improve"

    Bar staff rude. Poor bar area. Bar charged me.

    "Poor bar with subpar drinks." "Bar service is acceptable."

  • Food
    "Food could be better"

    Shabby dining room. Food was rubbish. Worst food.

    "Poor dining experience with uninteresting menus and bad side dishes." "Moderate food prices and acceptable snacks." "Untasty pork dishes and an insufficiently clean dining area." "Bad desserts & fruits." "Tasteless vegetables."

  • Comfort
    "More comfort would be nice"

    Dirty bed sheet. Dirty bed sheets. One of the worst nights sleep.

    "Rooms with complaints about size, comfort, and A/C." "Rooms are small and noisy, with subpar beds."

  • Room
    "Room needs to be improved"

    Dirty bed sheet. One of the worst nights sleep. Disgusting toilet seat.

    "Outdated, rooms with poor cleanliness and maintenance." "Small rooms and poorly cleaned bathrooms." "Poor furnishings, particularly the kitchenettes, TV's and beds." "Poor air conditioning and minibars in small rooms with no view." "Shower can be a problem." "Adequate balcony."

  • Cleanliness
    "Could use a good cleaning"

    Dirty bed sheet. Dirty bed sheets. Filthy bath tub.

    "Rooms, bathrooms and dining area all need more cleaning." "Hotel facilities could use a good clean."

  • Amenities
    "Amenities are not the best"

    Tatty public areas. Poorly lit Decor. Terrible entrance door.

    "Meeting & event facilities should be improved." "Hotel grounds not rated highly, with outdated facilities." "Architecture not so nice." "Elevator in need of updating." "Poorly reviewed entrance area and poor handicap accessibility." "Smoking area is ok."

  • Vibe
    "Vibe is not too good"

    Toilet seat seemed old. Outdated furnishings. Poorly lit Decor.

    "Vibe is not too good." "Hotel could use some updating." "Hotel could be more stylish." "Atmosphere could be friendlier." "Entrance area is not particularly attractive." "Hotel is relatively luxurious."