Holiday Inn Birmingham City Centre

Birmingham, United Kingdom

3.5 K reviews
Very good for traveling with friends. Close to Chinatown. Located near shopping areas and has easy access to train stations.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Foyer
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
    • Tennis
    • Golf
Smallbrook Queensway opposite Grand Central Shopping Mall and Birmingham New Street Train Station Birmingham West Midlands B5 4EW
0 ft to downtown


The hotel is located in the heart of Birmingham, with countless shopping venues, bars, nightclubs and restaurants also situated in the immediate vicinity. The famous Symphony Hall in Birmingham as well as the congress centre and the Museum and Art Gallery are also located close to the hotel. New Street train station is only a couple of minutes away on foot. In addition, the international airport is about 13 km away.


The hotel was built in 1960. Travellers are welcomed at the establishment, which has a total of 271 rooms. The individual storeys can easily be reached via the lift or stairs. Services and facilities at the hotel include a safe, a restaurant, a dining area, a bar, room service and a conference room. Wireless internet access in public areas allows guests to stay connected. Those arriving in their own vehicles can leave them in the car park of the accommodation.


Each of the rooms is appointed with air conditioning and a bathroom. There is also a safe. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. A telephone, a TV, a radio and WiFi add to the comfort of the holiday. Amenities in the bathrooms include a shower. A hairdryer is also available. The hotel offers non-smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. A range of options are available, including tennis and golf.


Travellers can choose between the following bookable options: breakfast, lunch and dinner.


All major credit cards, including VISA and MasterCard, are accepted for payment.


  • Location
    "Great location"

    Excellant position. Superb location. Perfect location;.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Close to public transport and the train." "Not great access by car, with poorly rated parking." "Parking should be cheaper."

  • Service
    "Fantastic service"

    Staff very attentive. Front desk excellent. Staff were amazing.

    "Friendly and professional service, with great reception but subpar housekeeping." "Decent waitstaff and management." "Room service is average." "Pool bar needs better service." "Booking process should be better organized."

  • Breakfast
    "Tasty breakfast"

    Superb buffet style breakfast. Delicious breakfast. Superb breakfast choice.

    "Tasty yet pricey breakfasts."

  • Comfort

    Dirty bed sheet. Horrendous noise outside. Air conditioning brilliant.

    "Reasonably comfortable rooms, and okay bathroom size." "Spacious rooms with nice beds, but with bad A/C and noise issues."

  • Room
    "Room is all right"

    Spacious luxury room. Carpet was old. Aircon broken.

    "Decent, clean rooms with great beds and awesome views." "Big rooms with okay TV's and minibars." "Mediocre sized, poorly cleaned bathrooms." "Outdated, poorly maintained rooms with insufficient A/C."

  • WiFi
    "Regular internet service"

    Free internet. Free WIFI. Good WiFi.

    "WiFi is good value."

  • Value for money
    "Fairly good value for money"

    Cheap night in the city. Excessive noise at night. Bar staff over charged.

    "Fairly good value for money." "High priced breakfast." "Free internet." "Beverages could be cheaper." "Affordable food."

  • Food
    "Food is all right"

    Healthy yoghurt. No pancake. Overcooked burger.

    "Okay side dishes and dining experience." "Guests disliked the pork dishes, desserts, and fruits." "Menu is okay and dining room is clean enough." "Affordable food and okay snacks."

  • Bar and Beverages
    "Bar could improve"

    Didn't have draught beer. Bar staff over charged. Bar too expensive.

    "Guests complain about the price and quality of the bar." "Alcoholic drinks are not the best." "Pool bar needs better service."

  • Amenities
    "Amenities are not the best"

    Shabby hallways. Lift broken down. Fire alarm broken.

    "Handicap accessible facilities can be a problem." "Hotel buildings could use some improvement." "Elevator in need of updating." "Facilities and entrance area are okay." "Unspectacular architecture." "Adequate meeting & event facilities."