Apartamentos Masaru

Puerto de la Cruz, Spain

2 K reviews
Very good accommodation. Great pool. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Kitchenette
    • Bathtub
    • Microwave
    • Fridge
    • Satellite/cable TV
    • Balcony/Terrace
  • Facility
    • Elevators
    • Laundry Service
    • Playground
    • Shops
    • Foyer
    • Café
    • WLAN access
    • Game room
    • Bar(s)
    • Conference Room
    • Public Internet Access
  • Food
    • Evening Buffet
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Children's Pool
    • Lounge Chairs
    • Outdoor Pool(s)
    • Entertainment Program
    • Number of Pools
    • Tanning Studio/Solarium
    • Ping Pong
    • Heated Pool(s)
    • Swimming Pool
    • Tennis
    • Beach Umbrellas
    • Pool bar
Calle Los Robles 2 38400 Puerto de La Cruz Tenerife
0.6 mi to downtown


This apartment complex is centrally located in Puerto de la Cruz, close to the Botanical Garden. The beach and the city centre are located less than 1 km away. The surrounding area is filled with delightful restaurants, bars, boutiques and shops and there is a bus stop located 100 m from the hotel.


This apartment hotel was built in 1974. Travellers are welcomed at the hotel, which has a total of 240 rooms. A lobby and a reception are available to guests. The individual storeys can easily be reached via the lift or stairs. Services and facilities at the hotel include a restaurant, a café, a bar, a playroom, a laundry service and a conference room. Wireless internet access is available to travellers in the public areas. Shopping facilities are also available. The grounds of the accommodation feature a playground and an attractive garden.


Rooms feature a kitchen and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. Guests can enjoy a good nights' sleep on the sofabed. Further bookable amenities include separate bedrooms. There is also a safe. The kitchenette is equipped with a fridge and a microwave. A telephone, a TV, a radio and WiFi (no extra charge) add to the comfort of the holiday. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available.


The apartment hotel features an outdoor pool and a children's pool. Sun loungers and parasols are ideal for relaxation. There is also a poolside snack bar. Leisure options at the hotel include table tennis and solarium, or for a fee, tennis. The accommodation offers an entertainment programme for adults.


A variety of catering options can be booked. Guests can choose between bed and breakfast and half board. Breakfast and dinner are available.


The following credit cards are accepted at the apartment hotel: American Express, VISA, Diners Club and MasterCard.


  • Pool
    "Great pool"

    Great swimming pool. Lovely pool. Pleasant pool area.

    "Clean pool area."

  • Cleanliness

    Good cleanness. Room cleaned every day. Pool clean.

    "Clean hotel facilities." "Clean rooms and pool area, mostly clean bathrooms."

  • Service
    "Fantastic service"

    F&B staff brilliant. Excellent staff. First class entertainment.

    "Warm, efficient service, good management and a fair reception." "Bar, restaurant, and housekeeping staff are great."

  • Location
    "Great location"

    Excellent position. Close to botanical gardens. Convenient for accessing the city.

    "Good location, close to public transport." "Great sightseeing, restaurants and shopping nearby." "So-so car access and parking." "City centre is hard to reach." "Beach is a bit far." "Affordable parking."

  • Breakfast
    "Tasty breakfast"

    Excellent Buffet breakfast. Good breakfest. Reasonable breakfast choice.

    "Great and affordable breakfast."

  • Food
    "Food is all right"

    Tinned fruit. We didn't like dinner. Good food.

    "Lovely dining experience with affordable, delicious food." "Menu is alright but pork dishes are not great." "Desserts, fruits and side dishes are average." "Vegetables are average."

  • Room
    "Room is all right"

    There was no air-conditioning. There is no double bed. No temperature control.

    "Rooms are okay, but run-down and old with bad furniture." "Spacious, tidy rooms, with nice balconies and views." "Kitchenettes, TV's, beds, and A/C are all substandard." "Small but relatively clean bathrooms." "Acceptable minibar."

  • Beach
    "Reasonable beach"

    "Reasonable beach."

  • WiFi
    "Complaints about WiFi"

    No internet in the rooms. Poor wifi in the apartment. Wifi never worked.

    "Wifi quality could be improved." "Free internet."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Lack of in-house gym.

    "Poorly reviewed fitness area."