Arcotel Onyx Hamburg

Hamburg, Germany

14.7 K reviews
Excellent boutique hotel. Great rooms in excellent location. Awesome vibe.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathtub
    • Tea/coffee maker
    • Bathroom
    • Safe
    • Lounge
    • Internet Access
    • Shower
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Bar(s)
    • Laundry Service
    • Room Service
    • Hotel Room Safe
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Café
  • Food
    • Breakfast Served
    • Steam bath
    • Sauna
Reeperbahn 1 A 20359 Hamburg


The hotel offers guests a total of 215 rooms. Most storeys can be reached by lift. Amenities include a baggage storage service and a safe. Wireless internet access is available to travellers in the public areas. Among the culinary options available at the accommodation are a dining area, a breakfast room, a café and a bar. Guests arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Additional services include room service and a laundry service.


Each of the rooms is appointed with air conditioning, a living room and a bathroom. A double bed ensures a good night's sleep. A safe and, for a fee, a minibar are also available. The advantages of the rooms include a tea/coffee station. Other features include internet access, a telephone, a TV and WiFi. The bathrooms have a shower and a bathtub. A hairdryer can also be found in each of the bathrooms. The establishment offers family rooms and non-smoking rooms.


Guests can enjoy a varied leisure programme thanks to the range of sport and entertainment options available. A range of options are available, including a gym, a sauna and a steam bath.


Breakfast can be booked.


The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Close to U-bahn. Location was excellent. Excellent manhattan at the bar.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Great accessibility by car with affordable parking." "Close to public transport and the train."

  • Vibe
    "Awesome vibe"

    Made our stay so enjoyable. Spacious lobby. Everything looked brand new.

    "Awesome vibe." "Modern Hotel." "Stylish hotel." "Friendly atmosphere." "Pleasant entrance area." "Hotel is relatively luxurious." "Nice boutique hotel." "Luxury hotel." "Suitable for solo travelers."

  • Service
    "Fantastic service"

    Staff was amazing, thanks to. Check in was excellently easy. Perfect and friendly Reception.

    "Friendly, professional service, and decent reception, but less well rated housekeeping." "Old, neglected rooms with uncomfortable beds, yet lovely views." "Booking process is sufficient."

  • Cleanliness

    Rooms clean. Clean and cosy room. Hotel was very clean.

    "Clean hotel facilities." "Wellness areas and rooms are clean." "The bathrooms and dining area need some cleaning."

  • Amenities
    "Great amenities"

    Spacious lobby. I love the layout. Very nice design.

    "New facilities with a great entrance area." "Beautiful architecture." "Good handicap accessible facilities." "Pleasant hotel grounds." "Elevator is ok." "Smoking area is ok."

  • Comfort
    "Rather comfortable"

    Private bathroom. Quiet rooms. Comfy beds.

    "Comfortable, spacious rooms, but deficient A/C." "Tranquil room with excellent beds and sizable bathrooms."

  • Room
    "Great room"

    Fabulous hotel room. Beautifully designed room. Excellent shower.

    "Rooms are new and well furnished with comfortable beds." "Large, clean rooms with wonderful views." "Bathrooms are large but with substandard cleaning." "Poorly-maintained rooms, with substandard A/C and televisions." "Shower can be a problem."

  • Breakfast
    "Tasty breakfast"

    Most delicious breakfast. Fantastic breakfast -. Great breakfast buffet.

    "Tasty yet pricey breakfasts."

  • Food
    "Food is all right"

    Plenty of fast food. Free apples. Rotten apple.

    "Poor dining experience, largely due to dirty a dining area and poor sides." "Affordably priced restaurant with great menu and excellent desserts." "Pork dishes are not good." "No good fish & seafood." "Snacks are ok." "Tasteless vegetables."

  • WiFi
    "Complaints about WiFi"

    No Wi-Fi. Internet connection could be a bit better. Wi fi was not super.

    "Wifi quality could be improved." "Free internet."

  • Pool
    "Pool should be renewed"

    No swimming pool.

    "Pool should be renewed."