Best Western Brook Hotel Norwich

Norwich, United Kingdom

74%
1.9 K reviews
Good city hotel. Easily accessible by car and offers nearby parking areas.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Tea/coffee maker
    • Bathroom
    • Safe
    • Air conditioning (centrally regulated)
    • Lounge
    • Internet Access
    • Hairdryer
  • Facility
    • Conference Room
    • WLAN access
    • Bar(s)
    • Public Internet Access
    • Room Service
  • Food
    • Breakfast Served
    Activities
    • Children's Entertainment
2 Barnard Road Bowthorpe Norwich Norfolk NR5 9JB

Facilities

Travellers can enjoy a pleasant stay in one of the 81 rooms. Services and facilities at the hotel include a restaurant, a dining area, a bar, room service and a conference room. Wireless internet access is available to guests in the public areas. There is also a garden. Those arriving in their own vehicles can leave them in the car park of the hotel.

Rooms

The establishment features rooms with air conditioning, a kitchen and a bathroom. A double bed ensures a good night's sleep. Separate bedrooms are also available. Amenities in all rooms include a safe. Guests will also find a tea/coffee station included as standard. Internet access, a telephone, a TV and WiFi add to the comfort of the holiday. A hairdryer is provided in the bathrooms. The accommodation offers family rooms and non-smoking rooms.

Sports/Entertainment

An entertainment programme is offered for children.

Meals

Travellers have a choice between breakfast.

Ratings

  • Location
    92%
    "Great location"

    Close to bus routes. Close to city centre. Excellent parking.

    "Great location." "Great accessibility by car with affordable parking." "Near to downtown with good options for sightseeing."

    Details
  • Service
    81%
    "Fantastic service"

    Fantastic staff. Brilliant head waiter. Excellent reception.

    "Professional, friendly service, good reception, and decent housekeeping." "Old, neglected rooms with uncomfortable beds, yet lovely views." "Room service is perfect."

    Details
  • Breakfast
    69%
    "Breakfast is average"

    Excellent Buffet breakfast. Excellent cooked breakfast. Rushed cereal.

    "Breakfast is decent but expensive."

    Details
  • Value for money
    65%
    "Fairly good value for money"

    Bar food overpriced. Cheap toilet seat. Good value for money.

    "Fairly good value for money." "Pricey breakfast and dining." "Beverages could be cheaper." "Free internet."

    Details
  • Food
    50%
    "Food is all right"

    No veggie option. Tepid chips. Great carvery.

    "Menu, and prices, could be improved." "Bad desserts & fruits." "Unappetizing pork dishes and side dishes." "Snacks are ok." "Tasteless vegetables." "No good fish & seafood."

    Details
  • Bar and Beverages
    48%
    "Bar could improve"

    Bar food overpriced. Bar staff unable. Bar closed.

    "Guests complain about the price and quality of the bar." "Bar service is acceptable." "Standard alcoholic drinks."

    Details
  • Cleanliness
    47%
    "Could use a good cleaning"

    Mould on the ceiling. Smelly electric heater. Stained sheet.

    "Bathrooms and rooms are untidy." "Moderately clean hotel facilities."

    Details
  • Room
    46%
    "Room needs to be improved"

    Toilet did not flush properly. AC was broken. Broken wardrobe door.

    "Outdated, rooms with poor cleanliness and maintenance." "Big rooms with impressive views, good TV's and cozy beds." "Bathrooms are large but with substandard cleaning." "Poorly rated A/C, minibars, and furniture." "Shower can be a problem."

    Details
  • Amenities
    40%
    "Amenities are not the best"

    Corridors look old. Dated decor. Unclean floor.

    "Hotel grounds are pleasant, but facilities are outdated." "Architecture not so nice." "Elevator in need of updating." "Handicap accessible facilities are all right."

    Details
  • WiFi
    38%
    "Complaints about WiFi"

    Internet in our room did not work. Internet didn't work. Wi-Fi signal doesn't work.

    "Wifi quality could be improved." "Free internet."

    Details
  • Vibe
    35%
    "Vibe is not too good"

    Very old fittings. Hairdryer was old. Everything is old.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Hotel could be more stylish." "Good choice for a city trip." "Suitable for solo travelers."

    Details