Best Western Grand

Kowloon - Hongkong, Hong Kong

9.3 K reviews
Very good city hotel. Close to Nathan Road. Easily accessible by car and close to shopping areas.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Café
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • WLAN access
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Set menu dinner
    • Tennis
23 Austin Avenue TsimShaTsui Kowloon
0.4 mi to downtown


The hotel is well situated in the heart of Tsim Sha Tsui, the busiest shopping and entertainment district in Hong Kong. The hotel is located perfectly, close to exciting tourist spots. It is only 5 minutes' walk to Nathan Road and nearby are the Tsim Sha Tsui and Jordan MTR Stations. The hotel is also about 15 minutes' walk from the Star Ferry Pier and Ocean Terminal where there is the massive shopping centre, Hong Kong Planetarium, Space Museum, Hong Kong Museum of Art, Science Museum, Hong Kong Cultural Centre and Kowloon Park. It is situated a 5 minutes' drive from Kowloon Station for the Airport Express trains and 45 minutes' drive from Hong Kong International Airport.


The hotel was built recently, in 2012. Travellers are welcomed at the establishment, which has a total of 396 rooms. Individual storeys are accessible via the lift or stairs. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area and a café. Shopping facilities are also available. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include a babysitting service, room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating, a kitchen and a bathroom. The carpeted accommodation units feature a double bed. There is also a safe. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. The establishment offers family rooms, non-smoking rooms and smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. A range of options are available, including tennis and a gym.


Travellers can choose options including breakfast, lunch and dinner.


All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.


  • Location
    "Great location"

    Plenty of food spots. Wonderful food nearby. Great food places.

    "Great location with good access by car." "Central location with great sightseeing, dining out and shopping." "Near public transport, airport, and train station."

  • Bar and Beverages
    "Bar is awesome"

    Near bar. A lot of bar.

    "Bar is awesome."

  • Service
    "Fantastic service"

    Excellent staff performance. Front desk staff accommodating. Staffs are friendly and helpful.

    "Well-managed, with professional, cheery service and thorough housekeeping." "Reception is all right." "Great concierge service." "Good shuttle service." "Great hotel security." "Smooth booking process." "Room service is average."

  • Breakfast
    "Breakfast can be improved"

    Stale cereal. Breakfast can be improved. Breakfast food always the same.

    "Breakfast can be improved."

  • WiFi
    "Complaints about WiFi"

    Internet didn't work. Wi-fi slow. Internet conection not too good.

    "Wifi quality could be improved."

  • Room
    "Room needs to be improved"

    Toilet too small. Stained duvet. Incredibly tiny rooms.

    "Poorly-maintained rooms with low rated beds, furniture, and TVs." "Rooms are small and old with poor minibars and kitchenettes." "Small rooms and poorly cleaned bathrooms." "Great view." "Shower can be a problem."

  • Comfort
    "More comfort would be nice"

    Really small restroom. Toilet too small. Stained duvet.

    "Bathrooms and rooms are small, lacking in comfort with below-average beds." "Noise level is acceptable."