Best Western Shenzhen Felicity

Shenzhen, China

13.6 K reviews
Very good hotel for solo travelers. Easily accessible by car and also close to train stations.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • 24-hour check-in
    • Medical Assistance
    • Currency Exchange
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • Evening Buffet
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Lunch Buffet
    • Set menu dinner
    • Jacuzzi
    • Outdoor Pool(s)
    • Entertainment Program
    • Number of Pools
    • Massage
    • Steam bath
    • Sauna
1085 Heping Road Shenzhen 518010


This hotel enjoys a favourable setting overlooking the border to Hong Kong. It lies very close to the Luohu Inspection Building and Shenzhen train station. It is 2.5 km from the Window of the World theme park, and Guangzhou is around 1.5 hours away by car.


The hotel was built in 1990. Guests can enjoy a pleasant stay in one of the 541 rooms. At the accommodation, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a cloakroom, a safe and a currency exchange service. Internet access in public areas (for a fee) allows guests to stay in touch whilst on holiday. Among the culinary options available at the establishment are a restaurant, a dining area, a café and a bar. Shopping facilities are also available. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include medical assistance, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The accommodation offers family rooms and non-smoking rooms.


The establishment features a pool and an outdoor pool. The hot tub is the perfect place to relax. Travellers can enjoy various leisure options during their free time, including a sauna, steam bath and massage treatments. For a fee, a gym is are also offered. The hotel offers an entertainment programme for adults.


Bed and breakfast is bookable. Breakfast, lunch and dinner are available.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Close to the train station. Perfect if you want to go shopping. Superb location.

    "Great location." "Convenient car access and well-priced parking." "Near public transport, airport, and train station." "Average parking." "Near the city centre and great nearby nightlife." "Close to business sites."

  • Value for money
    "Best value for money"

    Excellent value for the money. Great price. Room charge satisfactory.

    "Best value for money." "Pricey breakfast and dining." "Free internet."

  • Service
    "Fantastic service"

    Excellent cleaning. Wonderful staff. Great roomservice.

    "Friendly service and great housekeeping, but so-so reception." "Restaurant service, general service professionalism and management levels are average." "Room service could have been improved." "Concierge service could be more helpful." "Booking process should be better organized."

  • Food
    "Food is all right"

    Free cooked food. Free dessert buffet. Expensive restaurant.

    "Decent menu, but restaurant is poorly cleaned and subpar overall." "Excellent snacks but the food is pricey."

  • Breakfast
    "Breakfast is average"

    Coffee cups provided in room. Paid for the breakfast buffet. No breakfast offered.

    "Breakfast is decent but expensive."

  • Room
    "Room is all right"

    King bed cleaned daily. Roomy suite. Paper thin walls.

    "Decent rooms with great views." "Poorly-maintained, small rooms with subpar TV's and furniture." "Outdated rooms with poor kitchenettes, minibars and A/C." "Small but relatively clean bathrooms." "Shower can be a problem."

  • WiFi
    "Complaints about WiFi"

    Online system did not work. Room internet did not work. Slow internet.

    "Wifi quality could be improved." "Free internet."

  • Vibe
    "Vibe is not too good"

    Furnishings kind of old. Bit old style. Ancient carpets.

    "Vibe is not too good." "Hotel could use some updating." "Pleasant entrance area." "Stylish hotel." "Suitable for solo travelers."

  • Amenities
    "Amenities are not the best"

    Building is old. No facilities for children. None smoking room.

    "Facilities in need of refurbishment." "Great conference area and nice entrance area." "Elevator is ok." "Architecture not so nice." "Smoking area is not nice."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    No gym. No gym or pool. Charged me for sauna.

    "Poorly reviewed fitness area."