Best Western Shenzhen Felicity

Shenzhen, China

15.3 K reviews
Very good hotel. Close to MRT. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Café
    • 24-hour check-in
    • Currency Exchange
    • Medical Assistance
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • Evening Buffet
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Lunch Buffet
    • Set menu dinner
    • Jacuzzi
    • Outdoor Pool(s)
    • Entertainment Program
    • Number of Pools
    • Massage
    • Steam bath
    • Sauna
1085 Heping Road Shenzhen 518010


This hotel enjoys a favourable setting overlooking the border to Hong Kong. It lies very close to the Luohu Inspection Building and Shenzhen train station. It is 2.5 km from the Window of the World theme park, and Guangzhou is around 1.5 hours away by car.


The hotel was built in 1990. Guests can enjoy a pleasant stay in one of the 541 rooms. At the accommodation, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a cloakroom, a safe and a currency exchange service. Internet access in public areas (for a fee) allows guests to stay in touch whilst on holiday. Among the culinary options available at the establishment are a restaurant, a dining area, a café and a bar. Shopping facilities are also available. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include medical assistance, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The accommodation offers family rooms and non-smoking rooms.


The establishment features a pool and an outdoor pool. The hot tub is the perfect place to relax. Travellers can enjoy various leisure options during their free time, including a sauna, steam bath and massage treatments. For a fee, a gym is are also offered. The hotel offers an entertainment programme for adults.


Bed and breakfast is bookable. Breakfast, lunch and dinner are available.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Right next to Lo wu shopping centre. Superb location. Great location for shopping.

    "Great location." "Great accessibility by car with affordable parking." "Near public transport, airport, and train station." "Near city centre with great sightseeing and nearby restaurants." "Close to business sites."

  • Value for money
    "Best value for money"

    Excellent value for the money. Perfect price. Room charge satisfactory.

    "Best value for money." "Normally priced food." "High priced breakfast." "Free internet."

  • Service
    "Fantastic service"

    Excellent front desk service. Excellent cleaning. Wonderful staff.

    "Friendly and professional housekeepers." "Service at reception and in restaurant are okay." "Concierge service is average." "Room service is perfect." "Good shuttle service."

  • Breakfast
    "Breakfast is average"

    The breakfast buffet had something for everyone. Coffee cups provided in room. Good breakfast buffet.

    "Breakfast is decent but expensive."

  • Room
    "Room is all right"

    Hotel rooms smells old. Toilet stopped working. Paper thin walls.

    "Tidy rooms with nice views." "Poorly-maintained, small rooms with subpar TV's and furniture." "Outdated rooms with poor kitchenettes, minibars and A/C." "Small but relatively clean bathrooms." "Shower can be a problem."

  • WiFi
    "Complaints about WiFi"

    Room Internet did not work. Slow internet. Less than average wireless connection.

    "Wifi quality could be improved." "Free internet."

  • Vibe
    "Vibe is not too good"

    Bit old style. The hotel itself is a bit old. Lobby under renovation.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Luxurious Hotel." "Pleasant entrance area." "Hotel is relatively stylish."

  • Amenities
    "Amenities are not the best"

    Lobby under renovation. None smoking room. Ancient carpets.

    "Great entrance area, but outdated facilities." "Elevator is ok." "Architecture not so nice." "Smoking area is not nice."