Britannia Grand Hotel Scarborough

Scarborough, United Kingdom

9.3 K reviews
Room needs to be improved. Vibe is not too good. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Bathroom
    • Internet Access
    • Shower
    • Hairdryer
    • Bathtub
    • Tea/coffee maker
  • Facility
    • Elevators
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Café
    • Theater
    • 24-hour check-in
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Conference Room
    • Public Internet Access
  • Food
    • Evening Buffet
    • Breakfast Served
    • Breakfast Buffet
    • Entertainment Program
    • Billiards/Snooker
St. Nicholas Cliff Scarborough North Yorkshire YO11 2ET
0 ft to downtown


The hotel is located in the town centre of Scarborough close to the pedestrian shopping area. The hotel, which overlooks Scarborough's picturesque south bay, is an hour's drive or train journey from the historical city of York. Durham Tees Valley Airport is approximately 96 km from the hotel, while Robin Hood Airport and Leeds/Bradford Airport are some 114 km and 116 km away, respectively.


The hotel was built in 1867. Guests can feel at home in one of the 314 rooms. Most of the storeys can be reached by lift. Services and facilities at the hotel include a safe, a restaurant, a dining area, a café, a bar and a theatre hall. Those arriving in their own vehicles can leave them in the car park of the accommodation.


The establishment features rooms with central heating and a bathroom. All rooms offer a tea/coffee station and a TV. The hotel offers non-smoking rooms.


The terrace is a great place to while away the time. The accommodation offers an entertainment programme for adults.


Travellers can choose options including breakfast and dinner.


The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Excellent scenery. Excellent locality. Superb location.

    "Great location, close to the train station." "Parking is rare." "Central location near the beach, with great shopping and sightseeing nearby." "Standard parking prices."

  • Value for money
    "Fairly good value for money"

    Charged extra for breakfast. Value for money can't beat. Paying for parking permit.

    "Fairly good value for money." "High priced breakfast." "Normally priced food." "Standard beverage prices." "Free internet."

  • Service
    "Service is adequate"

    Superb customer service. Excellent entertainment at night. Bar staff excellent.

    "Unprofessional, low rated restaurant service." "Service is relatively friendly but housekeeping is not great." "Guests complain about reception staff and management." "Recreation staff is nice." "Pool bar needs better service." "Booking process should be better organized." "Hotel security can be an issue." "Room service could have been improved." "Childcare can be a problem."

  • Vibe
    "Vibe is not too good"

    Shabby reception area. Ambience terrible. Decor horrible.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Hotel could be more stylish." "Entrance area is not particularly attractive." "Hotel is relatively luxurious."

  • Comfort
    "More comfort would be nice"

    Soiled bed sheets. Dirty bed linen. Worst nights sleep.

    "Rooms with complaints about size, comfort, and A/C." "Rooms are small and noisy, with subpar beds."

  • Breakfast
    "Breakfast can be improved"

    Poorly cooked breakfast. Breakfast area terrible. Breakfast room disgusting.

    "Some complaints about quality and price of breakfast."

  • Amenities
    "Amenities are not the best"

    Shabby reception area. Outside terrace dirty. Tables were all dirty.

    "Meeting & event facilities should be improved." "Outdated facilities, not accessible for those with handicaps." "Elevator in need of updating." "Terrace is nice but entrance area is not so wonderful." "Architecture not so nice." "Hotel grounds need more attention." "Smoking area is not nice." "Outdoor sports facilities are ok."

  • Bar and Beverages
    "Bar could improve"

    Dirty bar tables. Lager disgusting. Miserable bar staff.

    "Poor bar with subpar drinks." "Pool bar needs better service." "Standard beverage prices."

  • Food
    "Food could be better"

    Dining room disgusting. Dining room filthy. Poor menu in dining room.

    "Poor dining experience with uninteresting menus and bad side dishes." "Untasty pork dishes and an insufficiently clean dining area." "Moderate food prices and acceptable snacks." "Bad desserts & fruits." "Tasteless vegetables." "No good fish & seafood."

  • Room
    "Room needs to be improved"

    Dirty bed linen. Worst nights sleep. Carpet was filthy.

    "Fantastic views, but less well rated beds, room size, and cleanliness." "Small rooms and poorly cleaned bathrooms." "Poorly-maintained rooms with bad TV's and kitchenettes." "Subpar balconies, A/C, and furniture in outdated rooms." "Shower can be a problem."

  • Cleanliness
    "Could use a good cleaning"

    Soiled bed sheets. Dirty bed linen. Carpets in the hallways filthy.

    "Rooms, bathrooms and dining area all need more cleaning." "Hotel facilities could use a good clean."