Britannia Hotel Birmingham

Birmingham, United Kingdom

10 K reviews
Close to Birmingham City Centre. Located near shopping areas and has easy access to train stations. Room needs to be improved. Vibe is not too good.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Bathroom
    • Shower
    • Fridge
    • Hairdryer
    • Direct dial telephone
    • Minibar
  • Facility
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with non-smoking area
    • Conference Room
  • Food
    • Breakfast Buffet
    • Half Board
    • Set menu lunch
    • Evening Buffet
    • Continental Breakfast
    • Breakfast Served
    • Lunch Buffet
    • Set menu dinner
New Street 6 Union Passage Birmingham Birmingham B2 4RX


This city hotel is centrally located at the heart of Birmingham within paces of the lively shopping streets and arcades. Bars, pubs and restaurants including the famous Chinese and Baltic restaurants are to be found within a short distance of the hotel, as is the train station and the National Exhibition Centre. Links to the public transport network lie 300 m away.


The hotel was built in 1974. Guests are welcomed at the accommodation, which has a total of 193 rooms. A lobby and a reception are available to travellers. Services and facilities at the hotel include a restaurant, a dining area, a bar, room service, a laundry service and a conference room. Wireless internet access is available to guests in the public areas. Those arriving in their own vehicles can leave them in the car park of the establishment.


Rooms feature a bathroom. There is also a minibar. Additional features include a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV and WiFi (for a fee), contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms.


The hotel offers a wide range of bookable catering options, with bed and breakfast and half board. Available meals include breakfast, lunch and dinner.


The following credit cards are accepted at the accommodation: American Express, VISA and MasterCard.


  • Location
    "Great location"

    Position of hotel excellent. Excellent eating establishments. Location is superb.

    "Great location, close to the train station." "Centrally located, near restaurants, bars, and shopping." "Not great access by car, with poorly rated parking." "Parking should be cheaper."

  • Breakfast
    "Breakfast is average"

    Plenty of choices for breakfast. Breakfast room quiet. Horrible breakfast -.

    "Breakfast is decent but expensive."

  • Service
    "Service is adequate"

    Excellent customer service. Rude cleaning staff. Front desk staff unfriendly.

    "Fairly friendly, professional staff, but complaints about reception." "Housekeeping and management are lacking." "Hotel security can be an issue." "Pool bar needs better service." "Recreation staff is nice."

  • Bar and Beverages
    "Bar could improve"

    Bar staff terrible. Bar staff rude. Poor bar area.

    "Poor bar with subpar drinks." "Pool bar needs better service." "Standard beverage prices."

  • WiFi
    "Complaints about WiFi"

    Would not work internet. Public internet did not work. Wi fi didn't work.

    "Wifi quality could be improved."

  • Food
    "Food could be better"

    Shabby dining room. Food was rubbish. Worst food.

    "Poor dining experience with uninteresting menus and bad side dishes." "Food prices are OK, but the desserts are poorly reviewed." "Untasty pork dishes and an insufficiently clean dining area." "Good snacks."

  • Comfort
    "More comfort would be nice"

    Torn bed sheets. Dirty bed sheet. Dirty pillow cases.

    "Rooms with complaints about size, comfort, and A/C." "Rooms are small and noisy, with subpar beds."

  • Room
    "Room needs to be improved"

    Dirty bed sheet. One of the worst nights sleep. Disgusting toilet seat.

    "Rooms have problems with size, cleanliness, and maintenance." "Small rooms and poorly cleaned bathrooms." "Substandard furniture, beds and balcony." "Rooms are older, with low rated A/C, TV's and kitchenettes." "Shower was ok." "Average view."

  • Cleanliness
    "Could use a good cleaning"

    Dirty bed sheet. Filthy bath tub. Filthy hallway carpets.

    "Rooms, bathrooms and dining area all need more cleaning." "Hotel facilities could use a good clean."

  • Amenities
    "Amenities are not the best"

    Tatty public areas. Old ashtray. Poorly lit Decor.

    "Meeting & event facilities should be improved." "Hotel grounds not rated highly, with outdated facilities." "Architecture not so nice." "Elevator in need of updating." "Poorly reviewed entrance area and poor handicap accessibility." "Smoking area is ok."

  • Vibe
    "Vibe is not too good"

    Hotel decor is very dated. Old carpet. Old ashtray.

    "Vibe is not too good." "Hotel could use some updating." "Hotel could be more stylish." "Atmosphere could be friendlier." "Entrance area is not particularly attractive." "Hotel is relatively luxurious."