Britannia The Norbreck Castle

Blackpool, United Kingdom

9.8 K reviews
Close to parking areas and public transportation. Room needs to be improved. Vibe is not too good. Great pool. Beautiful beach.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Radio
    • Bathroom
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Bathtub
    • Tea/coffee maker
    • Carpeting
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Restaurant(s) with high-chairs
    • Conference Room
    • Public Internet Access
  • Food
    • Evening Buffet
    • Breakfast Served
    • Breakfast Buffet
    • Set menu dinner
    • Sun terrace
    • Jacuzzi
    • Outdoor Pool(s)
    • Indoor Pool
    • Aerobics
    • Number of Pools
    • Tanning Studio/Solarium
    • Massage
    • Heated Pool(s)
    • Swimming Pool
    • Steam bath
    • Sauna
    • Golf
Queen's Promenade Blackpool Lancashire FY2 9AA


This hotel is located about 200 m from the beach and approximately 5 km from the town centre. Links to the public transport network can easily be reached on foot, located around 100 m away. Blackpool International Airport is 10 km from the hotel and Manchester Airport is approximately 98 km away.


Guests can enjoy a pleasant stay in one of the 481 rooms. Most of the storeys can be reached by lift. Services and facilities at the hotel include a safe, a currency exchange service, a restaurant, a dining area, a bar and a conference room. Those arriving in their own vehicles can leave them in the car park of the hotel.


The accommodation features rooms with central heating and a bathroom. Many rooms feature a sea view, which further enhances the ambience. There is also a desk. Guests will also find a tea/coffee station included as standard. A telephone, a TV and a radio add to the comfort of the holiday. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available.


The establishment features a pool and an indoor pool. The hot tub is the perfect place to relax. Travellers can enjoy various leisure options during their free time, including a spa, a sauna, steam bath and beauty salon. For a fee, a gym is are also offered.


The accommodation offers breakfast and dinner.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Beach
    "Beautiful beach"

    Excellent sea front. Right next to the sea. Nice seafront location.

    "Beautiful beach."

  • Location
    "Great location"

    Excellent car parking. Bus stop excellent. Lovely places to eat.

    "Good location, close to public transport." "Parking is good and affordable." "Close to the beach, but not the city centre." "Shopping and sightseeing are mediocre." "Reasonably accessible by car."

  • Pool
    "Great pool"

    Excellent swimming pool. Pool suite excellent. Excellent pool.

    "Clean pool area."

  • Value for money
    "Best value for money"

    Excellent value for price. Excellent value for the money. Bar prices excellent.

    "Best value for money." "Pricey breakfast and dining." "Free internet."

  • Breakfast
    "Breakfast is average"

    Traditional hot breakfast. Tea cups stained. Toast disgusting.

    "Breakfast is decent but expensive."

  • Service
    "Service is adequate"

    Room staff brilliant. Bar staff excellent. Excellent check-in staff.

    "Staff is very friendly but not that professional, with mediocre restaurant service." "Recreation staff is ok." "Guests complain about reception staff and management." "Pool bar needs better service." "Booking process should be better organized." "Childcare can be a problem." "Room service could have been improved." "Service at the pool/beach should be improved."

  • Food
    "Food is all right"

    Excellent crispy bacon. Dirty dining chairs. Disgusting vegetarian option.

    "Poor dining experience overall; decent menu, but restaurant is expensive." "Complaints about restaurant cleanliness, sides, and desserts." "Snacks are ok." "Pork dishes are not good." "No good fish & seafood." "Poor vegetarian & vegan dishes."

  • Comfort
    "More comfort would be nice"

    Torn bed linen. Dirty bed sheets. Worst nights sleep.

    "Uncomfortable, cramped rooms, with poor beds." "Spacious bathroom, but rooms are too noisy, with poor A/C."

  • Room
    "Room needs to be improved"

    Dirty bed sheets. Worst nights sleep. Disgusting hotel room.

    "Untidy, outdated rooms with bad TV's and A/C." "Small, poorly maintained rooms with subpar beds and furnishing." "Bathrooms are large but with substandard cleaning." "Great view." "Shower can be a problem."

  • Cleanliness
    "Could use a good cleaning"

    Dirty reception area. Dirty bed sheets. Filthy hotel room.

    "Rooms, bathrooms and dining area all need more cleaning." "Hotel facilities could use a good clean." "Clean pool area." "Clean wellness & sports facilities."

  • Amenities
    "Amenities are not the best"

    Horrible external facade. Dirty reception area. Disgusting Common areas.

    "Facilities in need of refurbishment." "Architecture not so nice." "Elevator in need of updating." "Poorly reviewed entrance area and poor handicap accessibility." "Conventional kids facilities."

  • Vibe
    "Vibe is not too good"

    Leather sofas old worn. Broken front entrance. Horrible external facade.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Hotel could be more stylish." "Entrance area is not particularly attractive." "Hotel is fairly plain."

  • WiFi
    "Complaints about WiFi"

    Internet did not work. Poor wi-fi signal. False email address.

    "Wifi quality could be improved." "Free internet."