Britannia The Norbreck Castle

Blackpool, United Kingdom

9.8 K reviews
Close to parking areas and public transportation. Room needs to be improved. Vibe is not too good. Great pool.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Central Heating
    • Bathroom
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Bathtub
    • Tea/coffee maker
    • Carpeting
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Restaurant(s) with high-chairs
    • Conference Room
    • Public Internet Access
  • Food
    • Evening Buffet
    • Breakfast Served
    • Breakfast Buffet
    • Set menu dinner
    • Sun terrace
    • Jacuzzi
    • Outdoor Pool(s)
    • Indoor Pool
    • Aerobics
    • Number of Pools
    • Tanning Studio/Solarium
    • Massage
    • Heated Pool(s)
    • Swimming Pool
    • Steam bath
    • Sauna
    • Golf
Queen's Promenade Blackpool Lancashire FY2 9AA


This hotel is located about 200 m from the beach and approximately 5 km from the town centre. Links to the public transport network can easily be reached on foot, located around 100 m away. Blackpool International Airport is 10 km from the hotel and Manchester Airport is approximately 98 km away.


Guests can enjoy a pleasant stay in one of the 481 rooms. Most of the storeys can be reached by lift. Services and facilities at the hotel include a safe, a currency exchange service, a restaurant, a dining area, a bar and a conference room. Those arriving in their own vehicles can leave them in the car park of the hotel.


The accommodation features rooms with central heating and a bathroom. Many rooms feature a sea view, which further enhances the ambience. There is also a desk. Guests will also find a tea/coffee station included as standard. A telephone, a TV and a radio add to the comfort of the holiday. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available.


The establishment features a pool and an indoor pool. The hot tub is the perfect place to relax. Travellers can enjoy various leisure options during their free time, including a spa, a sauna, steam bath and beauty salon. For a fee, a gym is are also offered.


The accommodation offers breakfast and dinner.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Wellness Area
    "Great wellness & sports facilities"

    On-site gym. Leisure facilities good. Enjoy sauna.

    "Great fitness area, sauna and wellness."

  • Location
    "Great location"

    Excellent car parking. Bus stop excellent. Lovely places to eat.

    "Good location, close to public transport." "Parking is good and affordable." "Close to the beach, but not the city centre." "Shopping and sightseeing are mediocre." "Reasonably accessible by car." "Restaurants & bars in the area are ok."

  • Pool
    "Great pool"

    Excellent swimming pool. Pool suite excellent. Excellent pool.

    "Good pool, acceptably clean."

  • Value for money
    "Best value for money"

    Excellent value for price. Excellent value for the money. Bar prices excellent.

    "Best value for money." "Pricey breakfast and dining." "Affordable beverage prices." "Free internet."

  • Service
    "Service is adequate"

    Room staff brilliant. Excellent front desk staff. Staff excellent.

    "Friendly, decently professional service, and so-so bar service." "Recreation staff is ok." "Average reception and restaurant service, but management is not great." "Booking process should be better organized." "Childcare is fair." "Hotel security is ok." "Service at the pool/beach should be improved." "Room service is average."

  • Breakfast
    "Breakfast is average"

    Excellent buffet breakfast. Traditional hot breakfast. Tea cups stained.

    "Breakfast is decent but expensive."

  • Food
    "Food is all right"

    Excellent crispy bacon. Evening food vile. Disgusting vegetarian option.

    "Dining disappointed some guests in quality and price." "Guests unimpressed by menu and desserts." "Dining area is poorly cleaned and there were complaints about the vegetables." "Snacks are ok." "Poor vegetarian & vegan dishes." "No good fish & seafood."

  • WiFi
    "Complaints about WiFi"

    Internet did not work. Poor Wi-Fi signal. False email address.

    "WiFi's cheap, but of subpar quality."

  • Room
    "Room needs to be improved"

    Worst nights sleep. Disgusting hotel room. Carpet Disgusting.

    "Rooms are old, poorly cleaned, and small." "Rooms not well-kept, with poor beds and furniture." "Mediocre sized, poorly cleaned bathrooms." "Substandard bathrooms, televisions, and air conditioning." "Shower was ok."

  • Cleanliness
    "Could use a good cleaning"

    Filthy hotel room. Outside areas filthy. Window was filthy.

    "Rooms, bathrooms and dining area all need more cleaning." "Hotel facilities could use a good clean." "Moderately clean pool area."

  • Amenities
    "Amenities are not the best"

    Horrible external facade. Outside areas filthy. Smoking areas disgusting.

    "Meeting & event facilities should be improved." "Hotel grounds not rated highly, with outdated facilities." "Architecture not so nice." "Poorly reviewed entrance area and poor handicap accessibility." "Elevator in need of updating." "Smoking area is not nice." "Nice kids facilities."

  • Vibe
    "Vibe is not too good"

    Leather sofas old worn. Old carpet. Broken front entrance.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Hotel could be more stylish." "Entrance area is not particularly attractive."