Chelsea Hotel Toronto

Toronto, Canada

76%
10.7 K reviews
Good business hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Kids Club
    • Café
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Nightclub
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Pub(s)
  • Food
    • Evening Buffet
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Lunch Buffet
    • Set menu dinner
    Activities
    • Children's Pool
    • Jacuzzi
    • Indoor Pool
    • Number of Pools
    • Tanning Studio/Solarium
    • Heated Pool(s)
    • Swimming Pool
    • Sauna
    • Children's Entertainment
33 Gerrard Street West Toronto Ontario M5G 1Z4
0 ft to downtown

Location

This hotel is located in the very centre of Toronto, not far from theatres, bars, restaurants, a nightclub, and a bus station. The nearest underground/ overground station is about 2 minutes away and the Easton Centre shopping mall is about 5 minutes. The train station, Union Station, is about 20 m away. The CN Tower is roughly a 25-minute walk or a 10-minute drive.

Facilities

The hotel was built in 1975. The accommodation comprises a total of 1590 rooms. In the air-conditioned establishment, guests are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the hotel are a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Shopping facilities are also available. Additional facilities at the accommodation include a playroom. Guests arriving by car can leave their vehicles in the garage or in the car park. Available services and facilities include a babysitting service, a childcare service, room service and a laundry service.

Rooms

Each of the rooms is appointed with air conditioning, central heating and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. The carpeted rooms feature a double bed, a queen-size bed or a king-size bed. There is also a safe. Additional features include a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, an alarm clock and WiFi (for a fee), contribute to a great stay. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer can also be found in each of the bathrooms. Bathrooms with wheelchair access can also be booked. The establishment offers family rooms and non-smoking rooms.

Sports/Entertainment

The hotel features a pool, a children's pool and an indoor pool. The hot tub is the perfect place to relax. A range of options are available, including a gym, a spa, a sauna and a solarium. Leisure facilities include a disco, a kids' club and a nightclub.

Meals

Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.

Payment

The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.

Ratings

  • Location
    91%
    "Great location"

    Location is superb. Superb location downtown. Superb location.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly." "Close to public transport and the train."

    Details
  • Wellness Area
    86%
    "Great wellness & sports facilities"

    Excellent fitness Centre. Quiet gym. Large hot tubs.

    "Great fitness area, sauna and wellness."

    Details
  • Service
    76%
    "Fantastic service"

    Fantastic front desk service. Amazing kids activities. Staff was amazing.

    "Friendly, somewhat professional service and OK housekeeping." "Great concierge service." "Recreation staff is nice." "Poorly managed with subpar restaurant service." "Room service could have been improved." "Booking process should be better organized." "Valet service is ok." "Hotel security can be an issue." "Great childcare." "Shuttle service is ok." "Pool bar needs better service."

    Details
  • Pool
    75%
    "Great pool"

    Slide exceeded my expectations. Fabulous water slide. Wonderful swimming pool.

    "Great but poorly cleaned pool."

    Details
  • Breakfast
    52%
    "Breakfast is average"

    Included complimentary breakfast. No continental breakfast. No coffee cups.

    "Breakfast is decent but expensive."

    Details
  • Room
    49%
    "Room needs to be improved"

    Sheets were dirty. Rusted soap holders. Windows were filthy.

    "Poorly-maintained rooms with bad TV's and kitchenettes." "Beds and views are impressive, but cleanliness just so-so." "Old, cramped rooms with poor minibars." "Small rooms and poorly cleaned bathrooms." "Below average furnishing, balconies, and A/C." "Shower can be a problem."

    Details
  • Value for money
    48%
    "Value for money could be better"

    Poor value for the money. Overpriced breakfast. Charged me more for parking.

    "Value for money could be better." "Pricey breakfast and dining." "Free internet."

    Details
  • Amenities
    40%
    "Amenities are not the best"

    Disorganized reception area. Smoke detector didn't work. Carpets a little old.

    "Great terrace but old facilities with a poor entrance area." "Elevator in need of updating." "Nice grounds with great facilities for kids." "Architecture not so nice." "Adequate meeting & event facilities."

    Details
  • WiFi
    25%
    "Complaints about WiFi"

    Internet was terrible. Worst internet connection. Poor wifi connection.

    "Wifi quality could be improved." "Free internet."

    Details