Chelsea Hotel Toronto

Toronto, Canada

76%
11.3 K reviews
Good business hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Kids Club
    • Café
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Nightclub
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Pub(s)
  • Food
    • Evening Buffet
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Continental Breakfast
    • Lunch Buffet
    • Set menu dinner
    Activities
    • Children's Pool
    • Jacuzzi
    • Indoor Pool
    • Number of Pools
    • Tanning Studio/Solarium
    • Heated Pool(s)
    • Swimming Pool
    • Sauna
    • Children's Entertainment
33 Gerrard Street West Toronto Ontario M5G 1Z4
0 ft to downtown

Location

This hotel is located in the very centre of Toronto, not far from theatres, bars, restaurants, a nightclub, and a bus station. The nearest underground/ overground station is about 2 minutes away and the Easton Centre shopping mall is about 5 minutes. The train station, Union Station, is about 20 m away. The CN Tower is roughly a 25-minute walk or a 10-minute drive.

Facilities

The hotel was built in 1975. The accommodation comprises a total of 1590 rooms. In the air-conditioned establishment, guests are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the hotel are a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Shopping facilities are also available. Additional facilities at the accommodation include a playroom. Guests arriving by car can leave their vehicles in the garage or in the car park. Available services and facilities include a babysitting service, a childcare service, room service and a laundry service.

Rooms

Each of the rooms is appointed with air conditioning, central heating and a bathroom. Most rooms feature a balcony with a view for guests' enjoyment. The carpeted rooms feature a double bed, a queen-size bed or a king-size bed. There is also a safe. Additional features include a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, an alarm clock and WiFi (for a fee), contribute to a great stay. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer can also be found in each of the bathrooms. Bathrooms with wheelchair access can also be booked. The establishment offers family rooms and non-smoking rooms.

Sports/Entertainment

The hotel features a pool, a children's pool and an indoor pool. The hot tub is the perfect place to relax. A range of options are available, including a gym, a spa, a sauna and a solarium. Leisure facilities include a disco, a kids' club and a nightclub.

Meals

Guests can choose from a range of snacks and meals including breakfast, lunch or dinner.

Payment

The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.

Ratings

  • Location
    92%
    "Great location"

    Location is superb. Superb location downtown. Superb location.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly." "Close to public transport and the train."

    Details
  • Wellness Area
    87%
    "Great wellness & sports facilities"

    Excellent fitness centre. Quiet gym. Large hot tubs.

    "Great fitness area, sauna and wellness."

    Details
  • Pool
    79%
    "Great pool"

    Slide exceeded my expectations. The kids loved the pool. The kids enjoyed the pool.

    "Great but poorly cleaned pool."

    Details
  • Service
    78%
    "Fantastic service"

    Fantastic front desk service. Amazing kids activities. Staff was amazing.

    "Wonderful service and decent housekeepers." "Great concierge service." "Reasonable restaurant, but questionable management." "Recreation staff is nice." "Room service is average." "Booking process should be better organized." "Valet service is ok." "Hotel security can be an issue." "Great childcare." "Pool bar needs better service." "Good shuttle service." "Standard laundry service."

    Details
  • Breakfast
    55%
    "Breakfast is average"

    Included complimentary breakfast. Pricy buffet breakfast. Had to pay for breakfast.

    "Breakfast is decent but expensive."

    Details
  • Room
    52%
    "Room is all right"

    Stains on the sheets. Rusted soap holders. Amazing pillows.

    "Somewhat clean rooms with average balconies, yet lovely views." "Small, outdated rooms in need of better maintenance." "Small rooms and poorly cleaned bathrooms." "Comfortable beds." "Guests complained about kitchenettes, minibars, TV's, and A/C." "Shower can be a problem."

    Details
  • Value for money
    49%
    "Value for money could be better"

    Had to pay for computer access. Poor value for the money. Overpriced breakfast.

    "Value for money could be better." "Pricey breakfast and dining." "Free internet."

    Details
  • Amenities
    42%
    "Amenities are not the best"

    Disorganized reception area. Smoke detector didn't work. Old carpets.

    "Great terrace but old facilities with a poor entrance area." "Elevator in need of updating." "Nice grounds with great facilities for kids." "Architecture not so nice."

    Details
  • WiFi
    28%
    "Complaints about WiFi"

    Internet was terrible. Worst internet connection. Wifi connection was terrible.

    "Wifi quality could be improved." "Free internet."

    Details