Congress Plaza

Chicago, USA

9.2 K reviews
Fair lake hotel. Close to Buckingham Fountain. Good for sightseeing with access to public transportation. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Hairdresser
    • 24-hour check-in
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
    • Pub(s)
  • Food
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
520 South Michigan Avenue Chicago Illinois 60605


This historical hotel affords an excellent location on Michigan Avenue, opposite Grant Park and offers great value for money. The Art Institute is only 2 blocks away and world-class shopping less than a mile from the hotel.


The hotel was built in 1893. Guests are welcomed at the accommodation, which has a total of 871 rooms. In the air-conditioned establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. The individual storeys can easily be reached via the lift or stairs. Amenities include a cloakroom and a safe. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the hotel are a restaurant, a dining area, a bar and a pub. Travellers can buy daily essentials at the supermarket. Guests can buy souvenirs at the gift shop. Additional facilities at the accommodation include a newspaper stand. Those arriving in their own vehicles can leave them in the car park of the establishment for a fee. Additional services include translation services, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed or a king-size bed. There is also a safe. Additional features include a fridge and a tea/coffee station. Little extras, including internet access, a telephone, a TV, a radio and WiFi, contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The hotel offers non-smoking rooms and smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. A range of options are available, including a gym and a beauty salon.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Hotel location is perfect. Location is superb. Fantastic location downtown.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Decent, but pricey, parking." "Near public transport, airport, and train station." "Close to business sites."

  • Service
    "Fantastic service"

    Staff superb. Attentive front desk staff. Excellent housekeeping service.

    "Service is professional and friendly." "Average management, reception and housekeeping." "Old, neglected rooms with uncomfortable beds, yet lovely views." "Great valet service." "Great concierge service." "Hotel security is ok." "Booking process is sufficient." "Good shuttle service."

  • Value for money
    "Fairly good value for money"

    Paid for two night stay. Over priced MOTEL. Overpriced plate.

    "Fairly good value for money." "Pricey breakfast and dining." "Beverages could be cheaper."

  • Food
    "Food is all right"

    Excellent dinner. Excellent Burger. Restaurant didn't work.

    "Dining disappointed some guests in quality and price." "Untidy dining area, but desserts are alright." "Low rated side dishes and snacks." "Delicious beef dishes & steak." "Pizza is great."

  • Breakfast
    "Breakfast can be improved"

    Plain croissants. Not open for breakfast. Continental breakfast was a joke.

    "Some complaints about quality and price of breakfast."

  • Room
    "Room needs to be improved"

    Stained bed sheets. Dirty towels on the floor. Worst hotel room.

    "Average cleanliness and size in old rooms, but poorly maintained." "Great views, but low quality air conditioning, televisions, and furnishing." "Small rooms and poorly cleaned bathrooms." "Shower can be a problem."

  • Amenities
    "Amenities are not the best"

    Really old carpets. Terrible decor. Dirty towels on the floor.

    "Facilities in need of refurbishment." "Decent hotel grounds and entrance area." "Unspectacular architecture." "Adequate meeting & event facilities."

  • Vibe
    "Vibe is not too good"

    Really old carpets. Carpet was old. Dirty hall ways.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Entrance area is ok." "Stylish hotel." "Hotel is relatively luxurious." "Nice lake hotel." "Fine for a budget trip." "Good for traveling with friends."

  • WiFi
    "Complaints about WiFi"

    Wireless internet did not work. Wi-Fi did not work. Sketchy internet service.

    "Wifi quality could be improved."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Excersize room was small. Fitness center was small. Old gym.

    "Poorly reviewed fitness area."