Congress Plaza

Chicago, USA

10 K reviews
Fair lake hotel. Close to Buckingham Fountain. Good for sightseeing and located near shopping areas.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Hairdresser
    • 24-hour check-in
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
    • Pub(s)
  • Food
    • Breakfast Served
    • Set menu lunch
    • Set menu dinner
520 South Michigan Avenue Chicago Illinois 60605


This historical hotel affords an excellent location on Michigan Avenue, opposite Grant Park and offers great value for money. The Art Institute is only 2 blocks away and world-class shopping less than a mile from the hotel.


The hotel was built in 1893. Guests are welcomed at the accommodation, which has a total of 871 rooms. In the air-conditioned establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. The individual storeys can easily be reached via the lift or stairs. Amenities include a cloakroom and a safe. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the hotel are a restaurant, a dining area, a bar and a pub. Travellers can buy daily essentials at the supermarket. Guests can buy souvenirs at the gift shop. Additional facilities at the accommodation include a newspaper stand. Those arriving in their own vehicles can leave them in the car park of the establishment for a fee. Additional services include translation services, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed or a king-size bed. There is also a safe. Additional features include a fridge and a tea/coffee station. Little extras, including internet access, a telephone, a TV, a radio and WiFi, contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The hotel offers non-smoking rooms and smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. A range of options are available, including a gym and a beauty salon.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Hotel location is perfect. Location is superb. Fantastic location downtown.

    "Great location." "Near downtown with great sightseeing and shopping." "Accessible by car, but parking is costly." "Close to public transport and the train."

  • Service
    "Service is adequate"

    Attentive front desk staff. Excellent housekeeping service. Excellent check in service.

    "Friendly, decently professional service, and so-so bar service." "Reception and housekeeping are average, but management is not great." "Valet service is ok." "Great concierge service." "Hotel security is ok." "Booking process is sufficient." "Recreation staff is nice."

  • Value for money
    "Fairly good value for money"

    Pricey hotel parking. Had to pay for wi-fi. Paid for two night stay.

    "Fairly good value for money." "Pricey breakfast and dining." "Free internet." "Beverages could be cheaper."

  • Food
    "Food is all right"

    Excellent dinner. Fab hamburger. Restaurant didn't work.

    "Poor dining experience with uninteresting menus and bad side dishes." "Food is pricey and snacks are subpar." "Poorly rated desserts and fruits, and problems with dining area cleanliness." "Pizza is great." "Delicious beef dishes & steak."

  • Amenities
    "Amenities are not the best"

    Dirty towels on the floor. Dirty hall ways. Dirty courtyard.

    "Facilities in need of refurbishment." "Decent hotel grounds and entrance area." "Elevator in need of updating." "Unspectacular architecture." "Adequate meeting & event facilities."

  • Room
    "Room needs to be improved"

    Stained bed sheets. Dirty towels on the floor. Dirty twin beds.

    "Poorly-maintained rooms with inadequate A/C and bad minibars." "Rooms amply-sized and moderately tidy with excellent views." "Small rooms and poorly cleaned bathrooms." "Outdated rooms with substandard TVs, kitchenettes and furnishings." "Shower can be a problem."

  • Vibe
    "Vibe is not too good"

    Carpet in the room was old. Carpet is old. Was old it smelled.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Entrance area is ok." "Stylish hotel." "Nice lake hotel." "Fine for a budget trip." "Good for traveling with friends."

  • Breakfast
    "Breakfast can be improved"

    No complimentary breakfast. Not open for breakfast. Continental "breakfast" was a joke.

    "Some complaints about quality and price of breakfast."

  • WiFi
    "Complaints about WiFi"

    Wireless internet did not work. Wi-Fi did not work. No USB charging ports.

    "Wifi quality could be improved." "Free internet."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Without changing rooms. Gym is old. Creepy gym.

    "Poorly reviewed fitness area."