Grand Hotel Europa

Innsbruck, Austria

80%
2 K reviews
Very good family hotel. Close to the city center and train stations. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Wheelchair access
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Bicycle Cellar
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Special Offers
    • Full Board
    Activities
    • Steam bath
    • Horse Riding
    • Sauna
    • Tennis
    • Golf
Südtiroler Platz 2 6020 Innsbruck Nordtirol
0.4 mi to downtown

Location

In the heart of the Tyrolean mountains, Innsbruck offers all the amenities of a lively city combined with typical rural Tyrolean charm. The central location of the hotel, directly opposite the main train station, is the perfect starting point for various activities in town, as well as in the surrounding area of Innsbruck. Restaurants, bars, nightlife, shopping venues and links to public transport (including bus and train stations) can all be found in the immediate vicinity. The Golden Roof is just 500 m away. Ambras Castle is about a 15-minute drive away, and it is about 20 minutes to Swarovski Crystal World.

Facilities

The hotel was built in 1869. Travellers can feel at home in one of the 122 rooms. Individual storeys are accessible via the lift or stairs. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is available to guests in the public areas. Various gastronomic options are available, including a restaurant, a dining area, a breakfast room and a bar. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Guests can also use the bicycle storage facilities. Additional services include a babysitting service, translation services, room service and a laundry service. Lectures, presentations or meetings can be held in one of the 7 conference rooms.

Rooms

Each of the rooms is appointed with air conditioning, central heating and a bathroom. The standard features of most rooms include a balcony. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi (no extra charge), contribute to a great stay. Slippers are laid out in each of the rooms. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer and bathrobes are provided for everyday use. Bathrooms with wheelchair access can also be booked. The establishment offers non-smoking rooms and smoking rooms.

Sports/Entertainment

Leisure options at the accommodation include a gym, a sauna and a steam bath. For a fee, tennis, golf, horse riding and a solarium are also available.

Meals

Catering options available at the hotel include bed and breakfast, half board and full board. Guests can choose to book options such as breakfast, lunch or dinner. The establishment also offers special catering options.

Payment

The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.

Ratings

  • Location
    91%
    "Great location"

    Fantastic location. Excelent parking. Staff and location were great.

    "Great location." "Close to public transport and the train." "Decent, but pricey, parking." "Near downtown with great sightseeing and shopping." "Good accessibility by car."

    Details
  • Service
    83%
    "Fantastic service"

    Sensational staff. Excellent check in service. Front desk staff helpful.

    "Friendly, professional service, and good reception, but some complaints with restaurant service." "Average bar service and housekeeping." "Room service could have been improved."

    Details
  • Breakfast
    78%
    "Tasty breakfast"

    Excellent Buffet breakfast. Great champagne breakfast. Breakfast was really delicious.

    "Tasty yet pricey breakfasts."

    Details
  • Food
    68%
    "Food is all right"

    Musty bread. Dirty dishes. Worst risotto.

    "Restaurant is affordable, although the dining area needs cleaning and overall experience is lacking." "Menu is OK with reasonable desserts, but sides are not recommended."

    Details
  • Room
    56%
    "Room is all right"

    Washroom is old. No bathtub. Thin towels.

    "Decent beds and views, and clean enough rooms." "Old, poorly-maintained rooms with poor furnishing and TVs." "Mediocre sized, poorly cleaned bathrooms." "Shower can be a problem." "Standard air conditioning." "Great kitchenettes and minibars."

    Details
  • Cleanliness
    52%
    "Quite clean"

    Musty bread. All the tables were dirty. Dirty carpet.

    "Bathrooms, dining area untidy; rooms relatively untidy." "Moderately clean hotel facilities."

    Details
  • WiFi
    47%
    "Complaints about WiFi"

    Poor Wi FI. Patchy Wifi access. WiFi was not working.

    "Wifi quality could be improved." "Free internet."

    Details
  • Value for money
    46%
    "Value for money could be better"

    Heating excessive. Not worth the money. Hotel rather overpriced.

    "Value for money could be better." "High priced breakfast." "Affordable food." "Free internet."

    Details
  • Amenities
    46%
    "Amenities are not the best"

    Very old facility. Noisy corridors. All the tables were dirty.

    "Hotel grounds and lobby are nice, but facilities are outdated." "Unspectacular architecture."

    Details
  • Vibe
    45%
    "Vibe is not too good"

    Very old cardio machines. Very old facility. Washroom is old.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Hotel is relatively stylish." "Entrance area is ok." "Hotel is fairly plain." "Awesome for families." "Suitable for solo travelers." "Good choice for a city trip."

    Details
  • Wellness Area
    32%
    "Wellness & sports facilities could be improved"

    Very old cardio machines. Gym is tiny. Awfull spa area.

    "Below average sauna and wellness facilities." "Fitness area can be optimized."

    Details
  • Pool
    11%
    "Pool should be renewed"

    There was no swimming pool. No swimming pool.

    "Pool should be renewed."