Hilton Guam Resort & Spa
2 K reviews
Good business hotel. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach.Show reviews
- 24h Service
- Double Bed
- Tea/coffee maker
- Internet Access
- Satellite/cable TV
- Air conditioning (centrally regulated)
- Laundry Service
- Hotel Room Safe
- Air conditioning
- Conference Room
- Breakfast Served
- Outdoor Pool(s)
- Number of Pools
- Children's Entertainment
Located on the clear blue waters of Tumon Bay, this resort is 1.5 miles from duty-free shopping at Tumon Sands Plaza and DFS Galleria. Two Lovers Point and Micronesia Mall are 2.5 miles away.
Guest accommodation comprises 646 rooms. Services and facilities at the hotel include a safe, a dining area, a breakfast room, a laundry service and a conference room. Those arriving in their own vehicles can leave them in the car park of the hotel.
Each of the rooms is appointed with air conditioning. A balcony is included as standard in most rooms, offering additional space for relaxation. Travellers can enjoy a good nights' sleep on the double bed. A safe and a minibar are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. Internet access and a TV ensure optimal comfort. Amenities in the bathrooms include a shower. The establishment offers family rooms and non-smoking rooms.
The accommodation offers attractions including sport and entertainment opportunities. The hotel features a pool and an outdoor pool. A range of options are available, including tennis and a gym. Additional services include an entertainment programme for children, offering numerous activities.
Breakfast can be booked.
The following credit cards are accepted at the establishment: American Express, VISA and MasterCard.
"Great wellness & sports facilities"
Fantastic Gym. Quick jacuzzi. Amazing spa.
"Awesome wellness and fitness areas."Details
96%16 reviewstop-notch fitness area, thought 96%.
Great swimming pool. Decent water slide. Nice swimming pools.
"Good pool, acceptably clean."Details
64%9 reviewsOnly 64% thought the pool was clean.
Snokeling in front of. Great snorkeling. Nice beach.
"Lovely, clean beach which is great for sports."Details
98%53 reviewsBeach sports facilities are great, according to 98%.
100%5 reviews100% appreciated the clean beach.
Nice lunch. Good sandwiches. Lot of fish.
"Great dining experience, with good snacks, desserts, and fruits." "Seafood and side dishes are delicious." "Restaurant menu and prices are okay."Details
92%69 reviews92% enjoyed the fish/seafood dishes.
59%24 reviewsOnly 59% were satisfied with the menu.
84%15 reviews84% enjoyed the snacks that were offered.
68%17 reviewsThe price was ok for 68%.
85%8 reviews85% enjoyed the side dishes.
82%7 reviews82% loved the dining experience.
Desserts & Fruits
100%5 reviewsYummy desserts, said 100%.
"Bar is awesome"
Quiet beer. Great bar area.
"Great, affordable bar with good drinks."Details
76%42 reviewsDelicious alcoholic drinks, according to 76%.
89%9 reviews89% thought beverage prices were a great value.
Smiling apology. Excellent staff. Friendly server.
"Great housekeeping with friendly and professional service, but mediocre reception." "Good shuttle service." "Recreation staff is nice." "Booking process should be better organized."Details
94%125 reviews94% found the staff to be very friendly.
62%36 reviews62% said the reception staff was ok.
76%39 reviews76% thought the service was very professional.
74%32 reviewsHousekeeping was great, according to 74%.
72%10 reviews72% were happy with the shuttle service.
79%14 reviews79% said the recreation staff was great.
40%8 reviews60% said the booking process was inefficient.
"Breakfast is average"
Was charged for breakfast. No breakfast. Great breakfast.
"Affordable, fairly tasty breakfasts."Details
75%10 reviews75% were happy with the price of the breakfast.
"Location is ok"
Bus in front of the hotel. No shops around. Convenient airport shuttle.
"Location is ok." "Far from city centre but reasonably close to shopping." "Beach nearby." "Fairly accessible by car with easy parking." "Not ideal for sightseeing." "Good access to airport."Details
Distance to Beach
98%64 reviews98% appreciated the closeness to the beach.
61%59 reviewsOnly 61% were satisfied with the proximity to shopping.
Distance to City Centre
4%68 reviewsDistant to city centre, said 96%.
Accessibility by car
63%40 reviewsReasonably accessible by car, said 63%.
73%17 reviewsGreat parking, according to 73%.
42%8 reviewsSightseeing was hard to reach, according to 58%.
Distance to Airport
86%7 reviewsGood access to the airport, said 86%.
"Room is all right"
Luxurious restroom. Modern fixtures. Fridge didn't work.
"Average rooms, poorly cleaned and maintained." "Big rooms with excellent views, excellent balconies, and excellent beds." "Bathrooms are large but with substandard cleaning." "Old rooms with substandard TV's, furniture and air conditioning." "Shower can be a problem." "Acceptable minibar."Details
34%127 reviews66% complained about the bathroom.
86%131 reviews86% thought the view was good.
46%76 reviews54% said rooms were dirty.
86%80 reviews86% thought rooms were spacious.
88%63 reviews88% said the beds were comfortable.
21%60 reviews79% thought they were poorly maintained.
12%50 reviewsFor 88%, the rooms looked old.
46%32 reviews54% had problems with the shower.
14%24 reviews86% said the bathroom was dirty.
27%19 reviews73% found problems with the furniture.
13%12 reviewsAir conditioning was criticized by 87%.
13%12 reviews87% thought the tv was sub-standard.
77%11 reviews77% enjoyed the balcony.
50%8 reviews50% thought the minibar was ok.
89%6 reviews89% liked the big bathroom.
Made you feel expensive. Older property. A little bit old facilities.
"Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Entrance area is ok." "Luxurious Hotel." "Stylish hotel." "Good for business people." "Good resort hotel." "Awesome for families."Details
7%114 reviews93% criticized the unstylish hotel.
80%82 reviews80% enjoyed the friendly atmosphere.
69%60 reviews69% considered the lobby entrance to be so-so.
94%17 reviews94% thought the hotel was luxurious.
100%9 reviews100% said it was a stylish hotel.
"Complaints about WiFi"
No wifi in the room. You have to pay for WiFI. Had to pay for wifi.
"Wifi quality could be improved." "Relatively high internet cost."Details
49%51 reviews51% thought it was overpriced.
21%37 reviews79% said the wifi quality was bad.