Hilton London Metropole

London, United Kingdom

9.5 K reviews
Good city hotel. Close to Starbucks. Close to public transportation and the train station.
Show reviews
  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Hairdresser
    • Foyer
    • Café
    • 24-hour check-in
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • TV Room
    • Air conditioning
    • Conference Room
    • Small supermarket
    • Public Internet Access
    • Coatroom
    • Bicycle Hire
  • Food
    • à la carte Dinner
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Set menu lunch
    • Special Offers
    • Set menu dinner
    • Jacuzzi
    • Outdoor Pool(s)
    • Indoor Pool
    • Number of Pools
    • Heated Pool(s)
    • Steam bath
    • Sauna
    • Children's Entertainment
225 Edgware Road W2 1JU London
3.2 mi to downtown


This hotel is situated some 100 m from Paddington station within 1 km of Madame Tussaud's and 2 km from famous Oxford Street. Edgware Road underground station also lies just a stone's throw away whilst the nearest links to the public transport network are 100 m away. Many of London's top sights as well as a diverse range of shops, restaurants, bars, pubs, cafés and further entertainment venues may easily be reached by making use of the good-value public transport or by car.


The hotel was built in 1978. Guests are welcomed at the accommodation, which has a total of 1054 rooms. In the air-conditioned establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most storeys are accessible by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. Among the culinary options available at the hotel are a restaurant, a breakfast room, a café and a bar. Various shops are available, including a supermarket. Additional features at the accommodation include a newspaper stand and a TV room. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park (for a fee). Available services and facilities include room service, a laundry service and a hairdresser. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.


Each of the rooms is appointed with air conditioning, central heating, a kitchen and a bathroom. A safe, a minibar and a desk are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Other features include internet access, a telephone, a TV, a radio and a games console. The bathrooms have a shower and a bathtub. A hairdryer is also available. The establishment offers family rooms and non-smoking rooms.


A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. The hot tub is the perfect place to relax. Those wishing to enjoy sports whilst on holiday can enjoy biking/mountain biking on-site. Guests of the hotel can enjoy indoor activities, including a gym. The accommodation offers a range of services in the wellness area, such as a spa, a sauna, a steam bath, a beauty salon and massage treatments, and for an additional fee, a solarium. Additional services include an entertainment programme for children, offering numerous activities.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner. Staff are also happy to provide special dietary cuisine. The establishment also offers special catering options.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Public transport on the doorstep. Superb location. Great staff and location.

    "Great location." "Near public transport, airport, and train station." "Excellent sightseeing, restaurants and bars nearby." "Accessible by car, but parking is costly."

  • Service
    "Fantastic service"

    Excellent welcome on arrival. Staff were amazing. Room service excellent.

    "Friendly, excellent service in bar and restaurant." "Reception and housekeeping are average, but management is not great." "Great concierge service." "Room service is average." "Booking process should be better organized." "Hotel security can be an issue." "Recreation staff is nice."

  • Breakfast
    "Tasty breakfast"

    Amazing buffet breakfast. Fantastic breakfast buffet. Excellent breakfast choice.

    "Tasty yet pricey breakfasts."

  • Cleanliness
    "Could use a good cleaning"

    Hall stunk. Filthy mattress. Smelly shower curtain.

    "Unclean rooms and pool area." "Moderately clean hotel facilities." "The bathrooms and dining area need some cleaning." "Wellness & sports facilities could use better cleaning."

  • Pool
    "Pool should be renewed"

    Swimming pool was not working. No swimming facilities. Swiming Pool broken down.

    "Pool in need of cleaning."

  • Comfort
    "More comfort would be nice"

    Faulty AC. Worst night sleep. Filthy mattress.

    "Rooms too loud and lacking comfort, with small bathrooms and deficient A/C." "Average-sized rooms with alright beds."

  • Value for money
    "Value for money could be better"

    Had to pay for car park. Was charged for children's meals. Was charged for table service.

    "Value for money could be better." "WiFi and breakfast pricey." "Food and beverages are pricey."

  • Vibe
    "Vibe is not too good"

    Dated property. Carpets were old. Carpet was old.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Pleasant entrance area." "Hotel is relatively stylish." "Luxurious Hotel." "Good choice for a city trip." "Good for traveling with friends." "Luxury hotel."

  • Room
    "Room needs to be improved"

    Worst night sleep. Broken air conditioning. Broken TV.

    "Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C." "Excellent views from decently sized rooms with okay beds." "Older, poorly maintained rooms with subpar kitchenettes and furniture." "Small rooms and poorly cleaned bathrooms." "Shower can be a problem."

  • Beach
    "Beach is not so nice"

    "Beach is not so nice."

  • WiFi
    "Complaints about WiFi"

    Had to pay for wi fi. Internet SUCKS. Paying for WiFi.

    "Wifi quality could be improved." "Relatively high internet cost."