Hilton San Francisco Union Square

San Francisco, USA

7.5 K reviews
Good business hotel. Close to Chinatown. Great location. Beautiful beach.
Show reviews
  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Hairdresser
    • Café
    • Theater
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Lounge Chairs
    • Jacuzzi
    • Outdoor Pool(s)
    • Number of Pools
    • Steam bath
    • Sauna
    • Children's Entertainment
333 O'Farrell Street San Francisco California 94102


This hotel is just 1 block from the San Francisco cable cars and theatres, 2 blocks from Union Square and within a mile of the Moscone Center.


Travellers can enjoy a pleasant stay in one of the 1908 rooms. Guests are welcomed at the reception in the lobby, which offers a 24-hour check-out service. Most storeys are accessible by lift. Amenities include a cash machine. Wireless internet access is available to travellers in the public areas. Various gastronomic options are available, including a restaurant, a café and a bar. Guests can buy souvenirs at the gift shop. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Additional services include room service, a laundry service and a hairdresser.


The hotel features rooms with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed, a queen-size bed or a king-size bed. Cots are available for younger guests. There are also a safe and a desk or, for an additional fee, a minibar. Guests will also find a tea/coffee station included as standard. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, an alarm clock and WiFi (for a fee), contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The establishment offers non-smoking rooms.


The accommodation features various options for cooling off on hot days, including a pool and an outdoor pool. Sun loungers provide a great place to sunbathe. The hot tub is the perfect place to relax. Leisure options at the hotel include a gym and a spa. For a fee, a sauna, a steam bath and a beauty salon are also available. An entertainment programme is offered for children.


Breakfast can be booked.


  • Location
    "Great location"

    Excelent valet parking. Excellent loacation. Location is superb.

    "Great location, close to the train station." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly."

  • Wellness Area
    "Great wellness & sports facilities"

    Amazing fitness center. Great fitness centre. Great workout facilities.

    "Awesome wellness and fitness areas."

  • Beach
    "Beautiful beach"

    "Beautiful beach."

  • Cleanliness
    "Quite clean"

    Blood stained sheets. Dirty hallways. Dirty inn.

    "Cleanliness is lacking in rooms and bathrooms." "Moderately clean hotel facilities."

  • Service
    "Service is adequate"

    Horrible checkin. Outstanding staff. Housekeeping was excellent.

    "So-so management, housekeeping, and service professionalism." "Reception and restaurant service are not great, but is friendly." "Hotel security is ok." "Booking process should be better organized." "Valet service could be better." "Good bar service." "Shuttle service is ok."

  • Pool
    "Ordinary pool"

    Kids loved rooftop pool. Good Jacuzzi. Nice to have indoor pool.

    "Ordinary pool."

  • Amenities
    "Ordinary amenities"

    Excellent facility. Spacious lobby area. Dusty hallways.

    "Buildings are fine with old facilities and great terraces." "Decent hotel grounds and entrance area." "Elevator is ok." "Unspectacular architecture." "Good meeting & event facilities." "Good handicap accessible facilities."

  • Food
    "Food is all right"

    Varied buffet. Overpriced deli. Overpriced sandwich.

    "Dining disappointed some guests in quality and price." "Menu and snacks are alright." "Great desserts & fruits." "Untasty beef dishes & steak."

  • Room
    "Room is all right"

    Bed linens were torn. Blood stained sheets. Disgusting ac.

    "So-so beds and rooms, but balconies are nice with great views." "Insufficiently maintained, small rooms with poor TV's and minibars." "Small rooms and poorly cleaned bathrooms." "Older rooms with badly maintained furniture and poor A/C, but decent kitchenettes." "Shower can be a problem."

  • Breakfast
    "Breakfast is average"

    Upgraded our room for breakfast. Stale bagels. Fantastic breakfast options.

    "Breakfast is decent but expensive."

  • Comfort

    Broken AC. Bed linens were torn. Blood stained sheets.

    "Beds are decent and generally comfortable." "Small rooms and bathrooms, with insufficient A/C and too much noise."

  • Vibe
    "Vibe is not too good"

    Dated fittings. Old carpet. Terrible decor.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Entrance area is ok." "Hotel is relatively stylish." "Luxurious Hotel." "Good for business people." "Good choice for a city trip."

  • WiFi
    "Complaints about WiFi"

    Had to pay for internet usage. Worst hotel internet. Charged extra for wifi.

    "Wifi quality could be improved." "Internet is affordable."

  • Value for money
    "Value for money could be better"

    Had to pay for internet usage. Charged twice for my stay. Horrible value for the money.

    "Value for money could be better." "Internet is affordable." "Pricey breakfast and dining." "Beverages could be cheaper."