Hilton San Francisco Union Square

San Francisco, USA

7.6 K reviews
Good business hotel. Close to Chinatown. Great location.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Hairdresser
    • Café
    • Theater
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Lounge Chairs
    • Jacuzzi
    • Outdoor Pool(s)
    • Number of Pools
    • Steam bath
    • Sauna
    • Children's Entertainment
333 O'Farrell Street San Francisco California 94102


This hotel is just 1 block from the San Francisco cable cars and theatres, 2 blocks from Union Square and within a mile of the Moscone Center.


Travellers can enjoy a pleasant stay in one of the 1908 rooms. Guests are welcomed at the reception in the lobby, which offers a 24-hour check-out service. Most storeys are accessible by lift. Amenities include a cash machine. Wireless internet access is available to travellers in the public areas. Various gastronomic options are available, including a restaurant, a café and a bar. Guests can buy souvenirs at the gift shop. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Additional services include room service, a laundry service and a hairdresser.


The hotel features rooms with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed, a queen-size bed or a king-size bed. Cots are available for younger guests. There are also a safe and a desk or, for an additional fee, a minibar. Guests will also find a tea/coffee station included as standard. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio, an alarm clock and WiFi (for a fee), contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The establishment offers non-smoking rooms.


The accommodation features various options for cooling off on hot days, including a pool and an outdoor pool. Sun loungers provide a great place to sunbathe. The hot tub is the perfect place to relax. Leisure options at the hotel include a gym and a spa. For a fee, a sauna, a steam bath and a beauty salon are also available. An entertainment programme is offered for children.


Breakfast can be booked.


  • Wellness Area
    "Great wellness & sports facilities"

    Jacuzzi right outside. Fitness center awesome. Great workout facilities.

    "Awesome wellness and fitness areas."

  • Location
    "Great location"

    Excelent valet parking. Location is superb. Great hotel and location.

    "Great location, close to the train station." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly."

  • Cleanliness

    Dingy hallway. Dirty pillow. Dirty sheets.

    "Cleanliness is lacking in rooms and bathrooms." "Clean hotel facilities."

  • Pool
    "Ordinary pool"

    No indoor pool. Kids loved rooftop pool. Nice roof top pool.

    "Ordinary pool."

  • Service
    "Service is adequate"

    Cleaning staff excellent. Very rude staff. Horrible checkin.

    "Great management and friendly, decently professional staff, with okay housekeeping." "Reception is poor, as is the restaurant service." "Room service could have been improved." "Great concierge service." "Hotel security can be an issue." "Booking process should be better organized." "Recreation staff is ok." "Valet service could be better." "Good bar service." "Good shuttle service."

  • Amenities
    "Ordinary amenities"

    Excellent facility. Spacious lobby area. Carpets were old.

    "Buildings are fine with old facilities and great terraces." "Decent hotel grounds and entrance area." "Elevator in need of updating." "Unspectacular architecture." "Good meeting & event facilities." "Good handicap accessible facilities."

  • Room
    "Room is all right"

    Broken AC. Bed linens were torn. Stains on the carpet.

    "So-so beds and rooms, but balconies are nice with great views." "Poorly-maintained, small, old rooms with inadequate A/C." "Small rooms and poorly cleaned bathrooms." "Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes." "Shower can be a problem."

  • Comfort

    Air conditioner worked great. Broken AC. Bed linens were torn.

    "Beds are decent and generally comfortable." "Small rooms and bathrooms, with insufficient A/C and too much noise."

  • Food
    "Food is all right"

    Exploded potato chips. Bacon great. Great Apple.

    "Substandard dining experience and unpopular side dishes." "Food is pricey and snacks are subpar." "Great dessert and fruit, but overall a subpar menu." "Untasty beef dishes & steak."

  • Breakfast
    "Breakfast is average"

    No continental breakfast. Having to pay for breakfast. Stale bagels.

    "Some complaints about quality and price of breakfast."

  • Vibe
    "Vibe is not too good"

    Dated fittings. Was old carpet. Feeling horribly.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Entrance area is ok." "Hotel is relatively stylish." "Luxurious Hotel." "Good for business people." "Good choice for a city trip."

  • Value for money
    "Value for money could be better"

    Was charged for internet usage. Charged twice for my stay. Terrible value for money.

    "Value for money could be better." "WiFi and breakfast pricey." "Food and beverages are pricey."

  • WiFi
    "Complaints about WiFi"

    Was charged for internet usage. Worst hotel internet. Charged extra for Wifi.

    "Wifi quality could be improved." "Relatively high internet cost."