Holiday Inn London - Kensington

London, United Kingdom

8 K reviews
Good luxury hotel. Close to Kensington High Street. Located near shopping areas and has easy access to public transportation.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Central Heating
    • Safe
    • Internet Access
    • Air conditioning (individually regulated)
    • Double Bed
    • Bathroom
    • Heating (individually regulated)
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Hotel Room Safe
    • Café
    • 24-hour check-in
    • Currency Exchange
    • Bar(s)
    • Room Service
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Newspaper stand
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • à la carte Lunch
    • Breakfast Served
    • Lunch Buffet
    • Evening Buffet
    • à la carte Dinner
    • Breakfast Buffet
    • Continental Breakfast
    • Jacuzzi
    • Tanning Studio/Solarium
    • Swimming Pool
    • Steam bath
    • Sauna
    • Sun terrace
    • Indoor Pool
    • Number of Pools
    • Massage
    • Heated Pool(s)
Wrights Lane Kensington London W8 5SP
0 ft to downtown


This hotel is situated in a quiet location in the heart of Kensington, conveniently close to the prestigious shops of High Street Kensington, and only a two-minute walk to the underground station.


This hotel was built in 1938. Travellers are welcomed at the establishment, which has a total of 550 rooms. At the accommodation, guests are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. The individual storeys can easily be reached via the lift or stairs. Amenities include a cloakroom, a safe and a currency exchange service. Internet access in public areas allows travellers to stay connected. Various gastronomic options are available, including a restaurant, a dining area, a breakfast room, a café and a bar. There is also a garden. Additional facilities at the hotel include a newspaper stand. Guests arriving by car can leave their vehicles in the garage (for a fee) or in the car park (for a fee). Available services and facilities include room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Internet access, a telephone, a TV and a radio add to the comfort of the holiday. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. The establishment offers non-smoking rooms.


The accommodation features a pool and an indoor pool. The hot tub is the perfect place to relax. There are a variety of leisure options to choose from including a gym, a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium.


Bed and breakfast is bookable. Breakfast, lunch and dinner are available.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Hotel location excellent. Location was superb. Fantastic location;.

    "Great location." "Near public transport, airport, and train station." "Shopping, restaurants and bars in the area are great." "Accessible by car, but parking is costly."

  • Service
    "Fantastic service"

    Staff are fantastic. House staff outstanding. Fantastic service in the restaurant.

    "Friendly service with excellent waitstaff and okay reception and management." "Service acceptably professional, but bar staff is not great." "Great concierge service." "Room service is perfect." "Booking process should be better organized."

  • Breakfast
    "Breakfast is average"

    Cooked breakfast not very hot. Poor continental breakfast. Delicious breakfast.

    "Breakfast is decent but expensive."

  • Wellness Area
    "Sufficient wellness & sports facilities"

    Steam room not working. Had to pay for leisure facilities. Had to pay to use gym.

    "Sufficient wellness & sports facilities." "Good fitness area." "Sauna is ok." "Wellness & sports facilities could use better cleaning."

  • Pool
    "Ordinary pool"

    Expensive dip in the pool. Swimming pool wrong. Pool access included.

    "Ordinary pool." "Clean pool area."

  • Value for money
    "Value for money could be better"

    Had to pay for leisure facilities. Expensive internet situation. Worst value for money.

    "Value for money could be better." "WiFi and breakfast pricey." "Food and beverages are pricey."

  • Room
    "Room needs to be improved"

    Carpet in room looks old. Grubby bath room. Terrible nights sleep.

    "No views, poor furnishings and substandard room maintenance." "Small rooms and bathrooms, with poor quality minibars." "Great beds and relatively new rooms." "Substandard bathrooms, televisions, and air conditioning."

  • Comfort
    "More comfort would be nice"

    Toilet space to small. Deafening extractor fan. Terrible nights sleep.

    "Problems with room size, comfort, and A/C." "Excellent beds, decently quiet."

  • WiFi
    "Complaints about WiFi"

    Expensive internet situation. Horrific Wi-Fi. Worst internet.

    "Wifi quality could be improved." "Relatively high internet cost."