Hotel Arosa

Madrid, Spain

1.9 K reviews
Fair for traveling with friends. Great location.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Foyer
    • Café
    • Currency Exchange
    • Medical Assistance
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Breakfast Buffet
Calle Salud 21 28013 Madrid


This luxurious city hotel is located in the centre of Madrid. The Gran Vía and many other tourist attractions are all easily within walking distance. The welcoming atmosphere attracts both business travellers and those simply seeking a relaxing holiday. The immediate vicinity offers a variety of shopping facilities, bars, restaurants, nightclubs and links to the public transport network.


This hotel was built in 1975. The air-conditioned establishment comprises a total of 126 rooms. A lobby and a reception are available to travellers. Most of the storeys can be reached by lift. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is available to guests in the public areas. Among the culinary options available at the accommodation are a restaurant, a breakfast room, a café and a bar. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park (for a fee). Additional services include medical assistance, room service and a laundry service. Lectures, presentations or meetings can be held in one of the 2 conference rooms.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. A safe and a minibar are also available. Additional features include a fridge and a mini fridge. Other features include internet access, a telephone, a TV, a radio and WiFi. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The hotel offers family rooms and non-smoking rooms.


The establishment offers a gym (for a fee) to guests.


Breakfast can be booked.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Public transport excellent. Location superb. Fabulous location.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Close to public transport and the train." "So-so car access and parking."

  • Breakfast
    "Tasty breakfast"

    Nice hot breakfast. Good breakfest. Delicious breakfast.

    "Tasty yet pricey breakfasts."

  • Service
    "Service is adequate"

    Frindly staff. Noisy house keeping. No security.

    "Complaints about the reception staff, but the service is somewhat friendly." "Great, professional waitstaff and bartenders." "Housekeeping is satisfactory." "Room service could have been improved."

  • Food
    "Food is all right"

    Tasty breads. Dining including. Great hamburger.

    "Menu was great, however the overall dining experience is poor."

  • WiFi
    "Complaints about WiFi"

    Poor Wi-Fi. Worst WiFi.

    "Wifi quality could be improved." "Free internet."

  • Cleanliness
    "Could use a good cleaning"

    Dirty hall ways. Dirty carpet. Dirty corridor.

    "Cleanliness is lacking in rooms and bathrooms." "Hotel facilities could use a good clean."

  • Room
    "Room needs to be improved"

    Climate control did not work. Horrible sight. Dirty carpet.

    "Rooms could use some maintenance and updating with subpar furniture and beds." "Guests don't like the TVs, minibars, or A/C in the small rooms." "Small rooms and poorly cleaned bathrooms." "Decent rooms and views." "Shower can be a problem." "Nice balcony."

  • Comfort
    "More comfort would be nice"

    Climate control did not work. Not much view. Very noisy rooms.

    "Rooms with complaints about size, comfort, and A/C." "Rooms are small and noisy, with subpar beds."

  • Amenities
    "Amenities are not the best"

    No public spaces. Tiny lift. Horrible reception area.

    "Older facilities and unpleasant entrance area." "Elevator in need of updating." "Architecture not so nice." "Handicap accessible facilities can be a problem."

  • Vibe
    "Vibe is not too good"

    Very old equipment. Tiny reception area. Made you feel unwelcome.

    "Atmosphere not particularly friendly, giving poor vibes." "Hotel could use some updating." "Entrance area is not particularly attractive." "Hotel is relatively stylish." "Hotel is relatively luxurious." "Good for traveling with friends." "Suitable for solo travelers." "Good choice for a city trip."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    There is no fitness center. Gym did not open.

    "Poorly reviewed fitness area."

  • Pool
    "Pool should be renewed"

    "Pool should be renewed."