Hotel ibis London Excel Docklands
London, United Kingdom
80%
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8.9 K reviews
Very good for traveling with friends. Close to London City Airport. Located near shopping areas and has easy access to public transportation. Fantastic service. Awesome vibe.
Show reviews
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- Wi-Fi
- Parking
- Restaurant
- 24h Service
- TV
- Fitness
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Room
- Double Bed
- Tea/coffee maker
- Central Heating
- Radio
- Bathroom
- Internet Access
- Shower
- Hairdryer
- Air conditioning (centrally regulated)
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Facility
- WLAN access
- Bar(s)
- Public Internet Access
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Food
- Breakfast Served
Facilities
Guest accommodation comprises 278 rooms. Services and facilities at the hotel include a restaurant, a dining area and a bar. Wireless internet access is available to guests in the public areas. Those arriving in their own vehicles can leave them in the car park of the hotel.
Rooms
The accommodation features rooms with air conditioning, central heating and a bathroom. A double bed ensures a good night's sleep. Guests will also find a tea/coffee station included as standard. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. Amenities in the bathrooms include a shower. A hairdryer can also be found in each of the bathrooms. The establishment offers family rooms and non-smoking rooms.
Meals
Breakfast can be booked.
Payment
The following credit cards are accepted at the hotel: VISA, Diners Club and MasterCard.
Ratings 
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"Great location"
Location is fantastic. Perfect location for amenities. Location of hotel was perfect.
"Great location." "Near public transport, airport, and train station." "Great sightseeing, restaurants and shopping nearby." "Decent, but pricey, parking." "City centre is hard to reach." "Good accessibility by car." "Close to business sites."
Details-
Distance to Public Transport
98% 188 reviewsNear to public transport, according to 98%. -
Distance to City Centre
46% 107 reviewsDistant to city centre, said 54%. -
Parking
62% 100 reviewsParking was ok, according to 62%. -
Shopping
85% 63 reviews85% liked the proximity to shopping. -
Sightseeing
93% 53 reviews93% liked the proximity to sightseeing. -
Distance to Airport
98% 52 reviewsGood access to the airport, said 98%. -
Restaurants & Bars
100% 40 reviews100% enjoyed the restaurants & bars nearby. -
Distance to Train Station
98% 38 reviews98% thought it was easy to get to the train station. -
Parking Prices
29% 29 reviewsFor 71%, parking prices were too high. -
Accessibility by car
75% 22 reviewsEasily accessible by car, said 75%. -
Distance to Business Sites
100% 18 reviewsBusiness sites within easy reach, said 100%.
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"Good internet service"
Excellent Wi-Fi. WI-FI in the hotel worked very well. Reliable internet connection.
"Good wifi quality." "Free internet."
Details-
WiFi Quality
84% 90 reviews84% said the wifi quality was great. -
WiFi Cost
100% 29 reviews100% thought it was a great value.
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"Awesome vibe"
I love the atmosphere. Good, homely and friendly hotel. Bathrooms were fantastic and modern.
"Awesome vibe." "Modern Hotel." "Friendly atmosphere." "Stylish hotel." "Entrance area is ok." "Hotel is fairly plain." "Good for traveling with friends." "Suitable for solo travelers." "Good for business people."
Details-
Modern Vibe
92% 172 reviews92% thought, the hotel was modern. -
Friendly Atmosphere
81% 130 reviews81% enjoyed the friendly atmosphere. -
Designer Vibe
89% 128 reviews89% said it was a stylish hotel. -
Entrance Area
56% 50 reviews56% considered the lobby entrance to be so-so. -
Luxurious Vibe
34% 11 reviews66% criticized the plain hotel.
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"Fantastic service"
Staff were superb and extremely professional. Everything was perfect and organised. Front desk staff were amazing.
"Professional, friendly service, and great reception and management." "Fine restaurant service but inadequate housekeeping." "Pool bar needs better service." "Booking process is sufficient." "Room service could have been improved." "Hotel security can be an issue."
Details-
Service Friendliness
92% 1.4 K reviews92% found the staff to be very friendly. -
Reception
75% 557 reviews75% said the reception staff was great. -
Service Professionalism
82% 249 reviews82% thought the service was very professional. -
Housekeeping Staff
47% 66 reviewsBad housekeeping, according to 53%. -
Bar Service
33% 56 reviewsBar service was unacceptable, according to 67%. -
Restaurant Service
52% 37 reviewsOnly 52% found the restaurant service to be good. -
Booking Process
58% 28 reviewsOnly 58% were satisfied with the booking process. -
Room Service
35% 21 reviews65% complained about the room service. -
Management
83% 15 reviewsManagement was excellent, said 83%. -
Hotel Security
31% 6 reviewsHotel security was horrible, thought 69%.
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"Clean"
Vacuumed around the bed. Beautifully prepared, spotlessly clean room. Rooms and bathrooms clean and spotless.
"Clean hotel facilities." "Clean rooms." "The bathrooms and dining area need some cleaning."
Details-
Room Cleanliness
77% 971 reviews77% said rooms were clean. -
Hotel Cleanliness
86% 237 reviews86% thought it was clean. -
Bathroom Cleanliness
38% 139 reviews62% said the bathroom was dirty. -
Dining Area Cleanliness
26% 16 reviewsUnclean dining area, according to 74%.
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"Room is all right"
Strange horrible musty carpet. Towels were thread bare and stained. Carpet in room looked dirty.
"Rooms are so-so, but with maintenance problems, small sizes, and poor furniture." "Tidy, modern rooms with great beds and excellent views." "Shower was ok." "Guests complained about kitchenettes, minibars, TV's, and A/C." "Small rooms and poorly cleaned bathrooms."
Details-
Beds
74% 948 reviews74% said the beds were comfortable. -
Room Cleanliness
77% 971 reviews77% said rooms were clean. -
Room Size
38% 324 reviews62% said rooms were small. -
Room Maintenance
28% 296 reviews72% thought they were poorly maintained. -
View
86% 281 reviews86% thought the view was good. -
Shower
67% 243 reviewsOnly 67% thought the shower was ok. -
Bathroom Cleanliness
38% 139 reviews62% said the bathroom was dirty. -
Air Conditioning
18% 99 reviewsAir conditioning was criticized by 82%. -
Furniture
36% 78 reviews64% found problems with the furniture. -
Old/New Room
88% 98 reviews88% appreciated the modern rooms. -
TV
33% 67 reviews67% thought the tv was sub-standard. -
Bathroom Size
45% 67 reviews55% criticized the small bathroom. -
Minibar
7% 36 reviews93% were disappointed with the minibar. -
Kitchenette
29% 7 reviews71% were unsatisfied with the kitchenette.
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"Breakfast is average"
Dirty plates and coffee cups. Eggs and mushrooms were awful. Breakfast was superb.
"Breakfast is decent but expensive."
Details-
Breakfast Prices
25% 123 reviews75% said the breakfast was too expensive.
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