Hyatt Herald Square New York

New York City - Manhattan, USA

2 K reviews
Very good for traveling with friends. Close to Penn. Good for sightseeing and located near shopping areas.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Microwave
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Café
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
30 West 31st Street 10001 New York City


The hotel is centrally located in midtown Manhattan, near to attractions such as the Empire State Building, Madison Square Garden, Herald Square, and some of the best nightlife and dining. Broadway theatres and Times Square are easily accessible by subway. Penn Station is approximately 10 minutes away.


The hotel was built recently, in 2011. Travellers are welcomed at the establishment, which has a total of 122 rooms. Individual storeys are accessible via the lift or stairs. Amenities include a safe. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area, a breakfast room, a café and a bar. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Facilities include room service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The rooms have a double bed or a king-size bed. There is also a safe. A fridge, a mini fridge, a microwave and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Other features include internet access, a telephone, a TV, a radio and WiFi. Rooms suitable for wheelchair access are bookable. Amenities in the bathrooms include a shower. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms and non-smoking rooms.


The establishment offers a gym (for a fee) to travellers.


The accommodation offers breakfast, lunch and dinner.


All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.


  • Location
    "Great location"

    Great food nearby. Great dining options. Location is amazing.

    "Great location." "Near city centre with great sightseeing and nearby restaurants." "Close to public transport and the train." "Accessible by car, but parking is a hassle."

  • Cleanliness

    Everything clean. Clean facilities. Clean bedding.

    "Clean hotel facilities." "Clean rooms and bathrooms."

  • Service
    "Fantastic service"

    Front desk staff outstanding. Staff was amazing. Great hotel staff.

    "Good, friendly service, particularly in the restaurant, although housekeeping is poor." "Well-managed with a nice reception and professional service, particularly at the bar." "Room service could have been improved."

  • Amenities
    "Great amenities"

    Excellent venue. Modern facilities. Amazing rooftop area.

    "Updated facilities with a great terrace." "Beautiful architecture." "Elevator in need of updating."

  • Room
    "Room is all right"

    Ac didn't work. Thin blanket. Faulty toilet.

    "Small and poorly maintained rooms." "Tidy, modern rooms with great beds and excellent views." "Kitchenette, minibar, A/C and furniture not great quality." "Clean, large bathrooms." "Great shower."

  • Breakfast
    "Breakfast is average"

    Best bagel. Stale croissants. Freshly cooked breakfasts.

    "Breakfast is decent but expensive."

  • Comfort
    "More comfort would be nice"

    Not much wardrobe space. Noisy air-condition. Cupboard space a little small.

    "Small, noisy, uncomfortable rooms with poor A/C." "Comfortable beds and spacious bathrooms."

  • WiFi
    "Complaints about WiFi"

    "Wifi quality could be improved." "Free internet."