Hyatt Herald Square New York

New York City - Manhattan, USA

2 K reviews
Very good for traveling with friends. Close to Penn. Good for sightseeing and located near shopping areas.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Microwave
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Café
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
30 West 31st Street 10001 New York City


The hotel is centrally located in midtown Manhattan, near to attractions such as the Empire State Building, Madison Square Garden, Herald Square, and some of the best nightlife and dining. Broadway theatres and Times Square are easily accessible by subway. Penn Station is approximately 10 minutes away.


The hotel was built recently, in 2011. Travellers are welcomed at the establishment, which has a total of 122 rooms. Individual storeys are accessible via the lift or stairs. Amenities include a safe. Wireless internet access in public areas allows guests to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area, a breakfast room, a café and a bar. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Facilities include room service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The rooms have a double bed or a king-size bed. There is also a safe. A fridge, a mini fridge, a microwave and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Other features include internet access, a telephone, a TV, a radio and WiFi. Rooms suitable for wheelchair access are bookable. Amenities in the bathrooms include a shower. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms and non-smoking rooms.


The establishment offers a gym (for a fee) to travellers.


The accommodation offers breakfast, lunch and dinner.


All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.


  • Location
    "Great location"

    Great food nearby. Great dining options. Location is amazing.

    "Great location." "Near city centre with great sightseeing and nearby restaurants." "Close to public transport and the train." "Accessible by car, but parking is a hassle."

  • Service
    "Fantastic service"

    Front desk staff outstanding. Staff was amazing. Great hotel staff.

    "Good, friendly service, particularly in the restaurant, although housekeeping is poor." "Well-managed with a nice reception and professional service, particularly at the bar." "Room service could have been improved." "Great concierge service."

  • Amenities
    "Great amenities"

    Fabulous roof terrace. Excellent venue. Modern facilities.

    "Updated facilities with a great terrace." "Beautiful architecture." "Elevator in need of updating."

  • Bar and Beverages
    "Bar is awesome"

    Courteous Rooftop bar. Liquor near the hotel. Great happy hour.

    "Good, but spendy, bar." "Alcoholic drinks are not the best." "Good bar service."

  • Room
    "Room is all right"

    AC didn't work. Thin blanket. Toilet overflowed.

    "Insufficiently maintained rooms with poor furniture." "Tidy, modern rooms with great beds and excellent views." "Small rooms with subpar A/C, minibars, and kitchenettes." "Decently-clean rooms with spacious bathrooms." "Great shower."

  • Breakfast
    "Breakfast is average"

    BEST BAGEL. Stale croissants. Freshly cooked breakfasts.

    "Breakfast is decent but expensive."

  • Value for money
    "Fairly good value for money"

    Cheap environment. Interesting prices. Hotel charged us.

    "Fairly good value for money." "Pricey breakfast and dining." "Beverages could be cheaper." "Free internet."

  • Comfort
    "More comfort would be nice"

    Not much wardrobe space. Noisy air-condition. Tiny desk.

    "Small, noisy, uncomfortable rooms with poor A/C." "Comfortable beds and spacious bathrooms."

  • WiFi
    "Complaints about WiFi"

    "Wifi quality could be improved." "Free internet."