Hyatt Regency Mexico City

Mexico City, Mexico

2 K reviews
Excellent business hotel. Close to Starbucks. Fantastic service. Great pool. Great location. Awesome vibe.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Air conditioning (centrally regulated)
  • Facility
    • Laundry Facilities
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Currency Exchange
    • Medical Assistance
    • WLAN access
    • Bar(s)
    • Room Service
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Lunch Buffet
    • Lounge Chairs
    • Sun terrace
    • Indoor Pool
    • Number of Pools
    • Tanning Studio/Solarium
    • Massage
    • Heated Pool(s)
    • Steam bath
    • Sauna
    • Tennis
    • Golf
    • Minigolf
Campos Elíseos No. 204 Col. Polanco Chapultepec Ciudad de México 11560 México D.F.


This city and business hotel lies just a few minutes from the city's main tourist attractions, and only 6 blocks from the Museum of Anthropology. The majestic 1000-year-old Forest of Chapultepec can be found in front of the hotel; it is considered to be the guardian of local culture and the lungs of Mexico City. Polanco, the city's most important commercial and financial area is also close to the hotel. Mexico City International Airport is 25 km away, or a 45-minute journey.


Travellers can enjoy a pleasant stay in one of the 756 rooms. A lobby and a reception are available to guests. Most of the storeys can be reached by lift. Services such as a cloakroom, a safe, a currency exchange service and a cash machine ensure a comfortable stay. Wireless internet access in public areas (for a fee) allows travellers to stay connected. Among the culinary options available at the hotel are a restaurant, a dining area and a bar. Shopping facilities are also available. Those arriving in their own vehicles can leave them in the car park of the establishment. Additional services include a 24-hour security service, a babysitting service, car hire, medical assistance, a transfer service, room service and a laundry service.


Each of the rooms is appointed with air conditioning and a bathroom. Guests of the accommodation receive a welcome gift on arrival. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. Further amenities include an ironing set and a trouser press. Other features include internet access, a telephone, a TV, a radio, a plug adapter, an alarm clock and WiFi. Guests can also make use of the turndown service. Slippers are laid out in each of the rooms. Rooms suitable for wheelchair access are bookable. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided for everyday use. In the bathrooms, cosmetic products ensure additional comfort. The hotel offers non-smoking rooms and smoking rooms.


The establishment features a pool and an indoor pool. Sun loungers on the sun terrace offer an inviting place to relax. Various outdoor sporting activities are offered, including crazy golf. For a fee, tennis and golf are also available. Guests of the accommodation can enjoy indoor activities, including a gym. Various wellness options are available at the hotel, including a sauna, a steam bath, massage treatments and a solarium.


Travellers can choose options including breakfast, brunch, lunch and dinner. Staff are also happy to provide gluten-free meals. The establishment also offers snacks. The show cooking is a particular attraction.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Close to museums. Art museum across the street. Is a subway station nearby.

    "Good location, close to public transport." "Near enough to the city centre, with great sightseeing, shopping, and dining." "Pricey, inconvenient parking." "Reasonably accessible by car."

  • Amenities
    "Great amenities"

    Amazing lobby. Amazing infrastructure. Great conference rooms.

    "Great conference area and nice entrance area." "Great hotel grounds and buildings." "Beautiful architecture."

  • Service
    "Fantastic service"

    Staff was friendly and attentive. Excellent housekeeping. Great room service.

    "Great, friendly housekeeping." "Professional service at the reception and restaurant." "Great concierge service." "Room service is average."

  • Wellness Area
    "Great wellness & sports facilities"

    Excellent fitness facilities. Excellent gym facilities. Excellent fitness room.

    "Great fitness area, sauna and wellness."

  • Vibe
    "Awesome vibe"

    Spacious lobby. Updated decor. Pleasant atmosphere.

    "Awesome vibe." "Pleasant entrance area." "Stylish hotel." "Friendly atmosphere." "Luxurious Hotel." "Good for business people." "Luxury hotel." "Good choice for a city trip."

  • Pool
    "Great pool"

    Great swimming pool. Large pool. Great pool.

    "Great pool."

  • Cleanliness

    Clean rooms.

    "Clean hotel facilities." "Clean rooms."

  • Breakfast
    "Tasty breakfast"

    Great brunch. Delicious breakfast. Excellent breakfast buffet.

    "Tasty yet pricey breakfasts."

  • Room
    "Great room"

    Great water pressure. Excellent room space. Rooms are spacious.

    "Clean rooms with wonderful beds and stunning views." "Rooms a little run-down, but decent size and furnishing." "The bathrooms are large but otherwise not very highly rated." "Rooms need updating with bad TV's and A/C." "Shower can be a problem."

  • WiFi
    "Regular internet service"

    Fast internet. Free WIFI. Strong WiFi.

    "Regular internet service." "Wifi quality could be improved."

  • Value for money
    "Value for money could be better"

    Pricey standard rates. Was charged double. Driver charged us.

    "Value for money could be better." "Pricey breakfast and dining."