Hyatt Zilara Cancún

Cancun, Mexico

2 K reviews
Excellent romantic hotel. Close to Caribbean Sea. Awesome rooms and service in a great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Tiling
    • Air conditioning (individually regulated)
    • Stereo
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Shops
    • Hairdresser
    • Café
    • 24-hour check-in
    • Restaurant(s) with a smoking section
    • Currency Exchange
    • Medical Assistance
    • WLAN access
    • Bar(s)
    • Room Service
    • TV Room
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • Breakfast Served
    • All inclusive
    • Lounge Chairs
    • Sun terrace
    • Jacuzzi
    • Outdoor Pool(s)
    • Aerobics
    • Entertainment Program
    • Diving
    • Jet Skiing
    • Number of Pools
    • Ping Pong
    • Massage
    • Sailing
    • Aqua aerobics
    • Cycling/Mountain Biking
    • Swimming Pool
    • Steam bath
    • Sauna
    • Beach Umbrellas
    • Beach Volleyball
    • Golf
    • Pool bar
    • Billiards/Snooker
Boulevard Kukulcan Km 11,5 Zona Hotelera 77500 Cancún Quintana Roo


The resort is located in the heart of Cancún's famous hotel zone on the best beach in the city. It is only fifteen minutes away from the downtown area and 20 minutes from Cancún International Airport. It is also close to the best shopping malls, restaurants and nightlife this city has to offer.


Guests can feel at home in one of the 285 rooms. Most of the storeys can be reached by lift. Amenities include a cloakroom, a safe, a currency exchange service and a cash machine. Wireless internet access is available to travellers in the public areas. The hotel's culinary facilities include a restaurant, a dining area, a café and a bar. Various shops are available, including a souvenir shop. There is also a garden. Additional facilities at the hotel include a TV room. Those arriving in their own vehicles can leave them in the car park of the accommodation. Available services and facilities include medical assistance, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning, a fan, a living room and a bathroom. The standard features of most rooms include a balcony. Many rooms feature a sea view, which further enhances the ambience. The rooms have a double bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a fridge, a mini fridge and a tea/coffee station. An ironing set is also available for guests' convenience. Little extras, including internet access, a telephone, a TV, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi, contribute to a great stay. Slippers are laid out in each of the rooms. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower, a bathtub and a hot tub. A hairdryer and bathrobes are provided for everyday use. The establishment offers non-smoking rooms.


The hotel features a pool and an outdoor pool. A terrace, sun loungers and parasols are available. The hot tub is the perfect place to relax. The poolside bar serves a selection of refreshing drinks. Those wishing to enjoy an active holiday can enjoy beach volleyball and volleyball. For a fee, golf is also available. Water sports enthusiasts are offered snorkelling. Travellers can take advantage of a wide range of indoor sports at the accommodation, including a gym, table tennis, billiards and aerobics. The establishment offers a range of services in the wellness area, such as a spa, a sauna, a steam bath and a beauty salon, and for an additional fee, massage treatments. Activity coordinators at the hotel organise an entertainment programme for adults and children.


Catering options available at the accommodation include bed and breakfast and all-inclusive. Available meals include breakfast, lunch and dinner. Gluten-free meals and vegetarian dishes can be prepared on request. The establishment also offers snacks. The show cooking is a particular attraction. Alcohol-free drinks and alcoholic beverages are offered.


The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.


  • Breakfast
    "Tasty breakfast"

    Omelets made to order. Loved the breakfast buffet. Great for breakfast.

    "Tasty breakfast."

  • Location
    "Great location"

    Beautiful environment. Gorgeous location. Fantastic location.

    "Great location with good access by car." "Great shopping at the nearby city centre, and close to the beach." "Excellent sightseeing, restaurants and bars nearby." "Near to public transport and the airport."

  • Service
    "Fantastic service"

    Superb staff. Excellent staff service. Service was impeccable.

    "Friendly, professional service, especially at the bar and restaurant." "Recreation staff is nice." "Average management, reception and housekeeping." "Room service is perfect." "Service at the pool/beach should be improved." "Booking process is sufficient."

  • Wellness Area
    "Great wellness & sports facilities"

    Gorgeous health club. Huge Jacuzzi tub. Gym was amazing.

    "Awesome wellness and fitness areas." "Wellness & sports facilities could use better cleaning."

  • Food
    "Delicious food"

    Terrific dining experience. Food exceeded our expectations. Excellent food choices.

    "Excellent dining, especially the beef." "Menu are great with excellent side dishes and snacks." "Food reasonably-priced with good desserts." "Fish & seafood is acceptable."

  • Room
    "Great room"

    Gorgeous view of the beach. View was amazing. Room was amazing.

    "Spacious, clean rooms with decent furniture and comfortable beds." "Great balconies with beautiful views and excellent furniture." "Mediocre sized, poorly cleaned bathrooms." "Rooms badly-maintained with substandard A/C." "Great shower."

  • WiFi
    "Regular internet service"

    Free WIFI. Great wifi. Good WiFi.

    "Regular internet service." "Wifi quality could be improved."