Melbourne Ardenlea

Shanklin, United Kingdom

72%
2 K reviews
Fair beach hotel. Fantastic service. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
6 Queen's Road Shanklin PO37 6AN Isle of Wight

Ratings

  • Location
    80%
    "Great location"

    Close to sea front. Good places to visit. Superb location.

    "Great location, close to the train station." "Great shopping at the nearby city centre, and close to the beach." "Parking is rare." "Excellent sightseeing, restaurants and bars nearby." "Convenient car access and well-priced parking."

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  • Service
    75%
    "Fantastic service"

    Fantastic staff. Excellent host. Friendly welcome we received.

    "Reception is average, but friendly." "Unprofessional, low rated restaurant service." "Booking process should be better organized." "Recreation staff could be nicer." "Good bar service."

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  • Breakfast
    61%
    "Breakfast is average"

    Excellent cooked breakfast. No hot breakfast. Charged us for breakfast.

    "Decent and moderately priced breakfast."

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  • Pool
    51%
    "Ordinary pool"

    Excellent indoor swimming pool. Lovely Swimming Pool. Indoor pool too cold.

    "Acceptable pools with some cleanliness complaints."

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  • Comfort
    45%
    "More comfort would be nice"

    Toilet seat too small. Dirty pillow cases. Dirty mattresses.

    "Small rooms with comfort and noise issues." "Small rooms and poor A/C, but decent beds."

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  • Food
    45%
    "Food could be better"

    No evening meal. There was no lemon. Horrid sausage.

    "Poorly rated dining experience, overall, with particularly disliked pork dishes." "Complaints about restaurant cleanliness, sides, and desserts." "Menu is not great." "Moderate food prices and acceptable snacks."

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  • Bar and Beverages
    42%
    "Bar could improve"

    Didn't have Guinness. Grumpy bar staff. Bar was not open.

    "Bar could improve." "Affordable beverage prices." "Good bar service."

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  • WiFi
    40%
    "Complaints about WiFi"

    Internet connection not working. No internet. Wi-Fi did not work.

    "Wifi quality could be improved."

    Details
  • Cleanliness
    36%
    "Could use a good cleaning"

    Dirty pillow cases. Dirty mattresses. Dirty tiles.

    "Unclean rooms and pool area." "The bathrooms and dining area need some cleaning." "Hotel facilities could use a good clean." "Wellness & sports facilities could use better cleaning."

    Details
  • Room
    36%
    "Room needs to be improved"

    Broken hair dryer. Dirty pillow cases. Dirty mattresses.

    "Tiny, dirty rooms with bad televisions and air conditioning." "Small rooms and poorly cleaned bathrooms." "Ill-maintained, older rooms with poorly reviewed balconies." "View and beds are acceptable."

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  • Vibe
    28%
    "Vibe is not too good"

    They need new mattresses. Old dated jacuzzi. Dated decor inside.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Hotel could be more stylish." "Awesome for a beach holiday."

    Details
  • Amenities
    21%
    "Amenities are not the best"

    Dated decor inside. Thread bare carpets. Lift broken down.

    "Outdated facilities, not accessible for those with handicaps." "Architecture not so nice." "Elevator in need of updating."

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  • Wellness Area
    20%
    "Wellness & sports facilities could be improved"

    Jacuzzi didn't work. Old dated jacuzzi. Sauna falling apart.

    "Wellness & sports facilities could use better cleaning." "Sauna not so nice."

    Details