Melbourne Ardenlea

Shanklin, United Kingdom

72%
2 K reviews
Fair beach hotel. Fantastic service. Great location.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
6 Queen's Road Shanklin PO37 6AN Isle of Wight

Ratings

  • Location
    80%
    "Great location"

    Close to sea front. Superb location. Plenty of parking space.

    "Great location, close to the train station." "Great shopping at the nearby city centre, and close to the beach." "Easy car access but inadequate parking." "Excellent sightseeing, restaurants and bars nearby."

    Details
  • Service
    73%
    "Fantastic service"

    Fantastic staff. Excellent host. Friendly welcome we received.

    "Restaurant service unprofessional, but otherwise service is friendly." "Average management, reception and housekeeping." "Recreation staff could be nicer." "Booking process should be better organized." "Good bar service."

    Details
  • Breakfast
    61%
    "Breakfast is average"

    Excellent cooked breakfast. Charged us for breakfast. Dirty coffee cups.

    "Decent and moderately priced breakfast."

    Details
  • Pool
    48%
    "Pool should be renewed"

    Swimming pool mouldy. Indoor pool too cold. Water in the pool was cold.

    "Pool in need of cleaning."

    Details
  • Comfort
    45%
    "More comfort would be nice"

    Toilet seat too small. Dirty pillow cases. TV was tiny.

    "Small rooms with comfort and noise issues." "Small rooms and poor A/C, but decent beds."

    Details
  • Food
    45%
    "Food could be better"

    No evening meal. There was no lemon. Horrid sausage.

    "Poorly rated dining experience, overall, with particularly disliked pork dishes." "Complaints about restaurant cleanliness, sides, and desserts." "Menu is not great." "Moderate food prices and acceptable snacks."

    Details
  • WiFi
    42%
    "Complaints about WiFi"

    Internet Connection not working. Internet didn't work. Wi-Fi did not work.

    "Wifi quality could be improved."

    Details
  • Bar and Beverages
    40%
    "Bar could improve"

    Didn't have guinness. No bar facilities. Grumpy bar staff.

    "Poor bar with subpar drinks." "Affordable beverage prices." "Good bar service."

    Details
  • Room
    37%
    "Room needs to be improved"

    Broken hair dryer. Dirty pool towels. Dirty pillow cases.

    "Rooms are old, poorly cleaned, and small." "Small rooms and poorly cleaned bathrooms." "View and beds are acceptable." "Poorly-maintained rooms with bad TV's and kitchenettes." "Below average furnishing, balconies, and A/C."

    Details
  • Cleanliness
    36%
    "Could use a good cleaning"

    Dirty pool towels. Dirty pillow cases. Filthy carpet.

    "Unclean rooms and pool area." "The bathrooms and dining area need some cleaning." "Hotel facilities could use a good clean." "Wellness & sports facilities could use better cleaning."

    Details
  • Vibe
    27%
    "Vibe is not too good"

    They need new mattresses. Old dated jacuzzi. Dated decor inside.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Hotel could be more stylish." "Entrance area is not particularly attractive." "Awesome for a beach holiday."

    Details
  • Amenities
    22%
    "Amenities are not the best"

    Dated decor inside. Thread bare carpets. Lift broken down.

    "Older facilities and unpleasant entrance area." "Architecture not so nice." "Elevator in need of updating." "Handicap accessible facilities can be a problem."

    Details
  • Wellness Area
    19%
    "Wellness & sports facilities could be improved"

    Jacuzzi didn't work. Old dated jacuzzi. Sauna falling apart.

    "Wellness & sports facilities could use better cleaning." "Sauna not so nice."

    Details