Merchant Marco

Hangzhou, China

93%
15.6 K reviews
Excellent lake hotel. Awesome rooms and service in a great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Tea/coffee maker
    • Bathroom
    • Safe
    • Internet Access
    • Fridge
    • Direct dial telephone
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Bar(s)
    • Laundry Service
    • Casino
    • Air conditioning
    • Conference Room
38 Pinghai Road Hangzhou 310006

Location

This hotel is located in Hangzhou's vibrant city centre area, within easy reach of West Lake, Hangzhou's best-known attraction. Guests can also easily find their way to many shopping centres during their stay at the hotel.

Facilities

Travellers are welcomed at the hotel, which has a total of 194 rooms. The individual storeys can easily be reached via the lift or stairs. Services and facilities at the hotel include a restaurant, a dining area, a breakfast room, a bar, a laundry service, a conference room and a business centre. Those arriving in their own vehicles can leave them in the car park of the establishment.

Rooms

Each of the rooms is appointed with air conditioning, a kitchen and a bathroom. There is also a safe. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. Internet access and a telephone add to the comfort of the holiday.

Sports/Entertainment

The accommodation offers attractions including sport and entertainment opportunities. A range of options are available, including tennis and a gym. Fun and entertainment are offered by a casino.

Payment

All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.

Ratings

  • Bar and Beverages
    100%
    "Bar is awesome"

    New bar.

    "Bar is awesome."

  • Location
    95%
    "Great location"

    Subway nearby. Near shopping area. Great location.

    "Great location." "Accessible by car, but parking is costly." "Central location with great sightseeing, dining out and shopping." "Near to public transport and the airport."

    Details
  • Cleanliness
    94%
    "Clean"

    "Clean rooms and bathrooms." "Clean hotel facilities." "Dining area is relatively clean."

    Details
  • Service
    89%
    "Fantastic service"

    Professional staff. Correct hotel. Great service.

    "Friendly service with great management and waitstaff." "Great, professional service from reception and housekeeping." "Great concierge service."

    Details
  • Food
    89%
    "Delicious food"

    Tons of dining. Light meals. Nice food.

    "Nice, affordable dining, with good snacks." "Great pizza and desserts." "Dining area is relatively clean." "No good fish & seafood."

    Details
  • Breakfast
    81%
    "Tasty breakfast"

    Great breakfast. Nice breakfast. Good breakfast.

    "Tasty yet pricey breakfasts."

    Details
  • Room
    74%
    "Great room"

    Nice lake view. Excellent rooms. Deluxe room.

    "Balconies with great views, clean rooms with ok furniture." "Lovely beds, but substandard room maintenance with poor A/C." "Clean, reasonable sized, bathrooms." "Rooms are older and poorly maintained, but kitchenettes are OK." "Great shower."

    Details
  • Comfort
    53%
    "Comfortable"

    Family suite too small. Amazing beds. Comfortable bed.

    "Reasonably comfortable rooms, and okay bathroom size." "Lovely beds, but substandard room maintenance with poor A/C."

    Details
  • WiFi
    35%
    "Complaints about WiFi"

    "Wifi quality could be improved."

    Details