Mercure Gold Coast Resort

Carrara (Gold Coast), Australia

81%
7.7 K reviews
Very good golf hotel. Fantastic service. Great location. Beautiful beach.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathroom
    • Internet Access
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
    • Minibar
  • Facility
    • WLAN access
    • Bar(s)
    • Room Service
    • Conference Room
    • Foyer
    • Public Internet Access
  • Food
    • Breakfast Buffet
    • Breakfast Served
    Activities
    • Outdoor Pool(s)
    • Steam bath
    • Sauna
    • Tennis
    • Golf
    • Number of Pools
    • Pool bar
    • Children's Entertainment
    • Massage
Palm Meadows Drive Carrara Queensland 4211

Facilities

Guests can enjoy a pleasant stay in one of the 306 rooms. Travellers are welcomed in the lobby. Services and facilities at the hotel include a restaurant, a dining area, a bar, a babysitting service, a childcare service, room service and a conference room. Wireless internet access (for a fee) is available to guests in the public areas. The hotel offers a number of facilities for guests with disabilities. Those arriving in their own vehicles can leave them in the car park of the accommodation.

Rooms

Each of the rooms is appointed with air conditioning and a bathroom. The standard features of most rooms include a balcony. A double bed ensures a good night's sleep. There is also a minibar. Internet access, a TV and WiFi (for a fee) add to the comfort of the holiday. The accommodation units include a bathroom with a hot tub. A hairdryer is also available. The establishment offers family rooms and non-smoking rooms.

Sports/Entertainment

A pool and an outdoor pool are available to travellers. The poolside bar serves a selection of refreshing drinks. A range of options are available, including tennis, golf, a gym, a spa, a sauna, a steam bath and massage treatments. Additional services include an entertainment programme for children, offering numerous activities.

Meals

The accommodation offers breakfast and dinner. The hotel also offers snacks.

Ratings

  • Service
    88%
    "Fantastic service"

    Room request exceeded my expectation. Staff to be highly professional & helpful. Didn't get any apology for the inconvenience.

    "Great, friendly wait staff and housekeeping." "Well-managed with a nice reception and professional service, particularly at the bar." "Room service is perfect." "Great concierge service." "Booking process should be better organized." "Shuttle service can be an issue." "Hotel security is ok." "Recreation staff is nice." "Pool/beach service is ok."

    Details
  • Location
    83%
    "Great location"

    Environment was great, peaceful. Beautifully located on a golf course. I loved the privacy and the scenery.

    "Great location." "Parking is good and affordable." "Excellent location with good bars, restaurants, shopping and beaches nearby." "Reasonably accessible by car." "City centre is hard to reach."

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  • Comfort
    80%
    "Rather comfortable"

    Aircon was working properly. Overall stay was tranquil and wonderful. The stay was enjoyable and peaceful.

    "Very comfortable, spacious, and quiet rooms with wonderful beds."

    Details
  • Cleanliness
    77%
    "Clean"

    Foyer is emaculate. Appearance was imaculate. Grounds and carpark were impeccably clean.

    "Clean hotel facilities." "Very clean rooms and decently clean pool." "Bathroom needs cleaning."

    Details
  • Beach
    75%
    "Beautiful beach"

    Also 15mins drive to main beach. Main beach area, which is still accessible. Famous beaches and hotel.

    "Beautiful beach."

  • Wellness Area
    73%
    "Great wellness & sports facilities"

    Day spa was wonderful. Hotel pool and spa was amazing. Amazing gym facilities.

    "Great fitness area, sauna and wellness."

    Details
  • Food
    71%
    "Delicious food"

    Steaks to perfection. Evening meal absolutely delicious. Amazing restaurant & bar staff.

    "Great food, especially salads." "Adequate menu with an alright dining experience." "Food a bit pricey, but alright snacks." "Guests disliked the pork dishes, desserts, and fruits." "Side dishes and vegetables are not well rated." "Untasty beef dishes & steak." "Fish & seafood is acceptable." "Pizza is not the best."

    Details
  • Bar and Beverages
    70%
    "Bar is awesome"

    Excellent foyer and bar facilities. Amazing restaurant & bar staff. Bar was also excellent.

    "Good, but spendy, bar." "Good bar service." "Alcoholic drinks are not the best."

    Details
  • Room
    68%
    "Room is all right"

    Aircon was working properly. Accommodation is always impeccable. Carpet is old and dirty.

    "Room is all right." "Clean, spacious rooms, comfortable beds, and good views." "Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms." "Shower can be a problem." "Complaints about minibars and kitchenettes."

    Details
  • Value for money
    66%
    "Fairly good value for money"

    Evening meals were very small and overpriced. Dinner menu was slightly overpriced. Was charged an astronomical amount for internet.

    "Fairly good value for money." "Internet is affordable." "Acceptable breakfast prices." "Food and beverages are pricey."

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  • Breakfast
    65%
    "Breakfast is average"

    Scrambled eggs at the buffet were disgusting. Buffet breakfast is awful. Awful experience in the morning breakfast.

    "Decent and moderately priced breakfast."

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  • WiFi
    33%
    "Complaints about WiFi"

    Internet was rubbish. Wifi reception was terrible. Connectivity in my room was terrible.

    "Wifi quality could be improved." "Internet is affordable."

    Details