Mercure Holland House Bristol

Bristol, United Kingdom

79%
9.9 K reviews
Good family hotel. Close to Temple Meads. Fantastic service. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Fridge
    • Carpeting
    • Air conditioning (centrally regulated)
  • Facility
    • Bicycle Cellar
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
    • Bicycle Hire
  • Food
    • à la carte Dinner
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Set menu lunch
    • Set menu dinner
    Activities
    • Outdoor Pool(s)
    • Indoor Pool
    • Number of Pools
    • Massage
    • Heated Pool(s)
    • Cycling/Mountain Biking
Redcliffe Hill Bristol BS1 6SQ
0.4 mi to downtown

Location

This luxury hotel is located on Redcliffe Hill close to the famous Floating dock's exciting eateries and entertainment. It lies within minutes of Broadmead shopping centre and Bristol harbour, where the SS Great Britain is docked. The British Commonwealth Museum is a 10-minute walk from the hotel while St Mary Redcliffe Church can be reached in just 2 minutes by foot. The hotel is a 10-minute walk from Bristol Temple Meads train station and a 20-minute drive from Bristol International Airport.

Facilities

The hotel was built in 2007. Guests are welcomed at the accommodation, which has a total of 275 rooms. Most storeys can be reached by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access is available to travellers in the public areas. Among the culinary options available at the establishment are a restaurant, a dining area, a breakfast room and a bar. Those arriving in their own vehicles can leave them in the car park of the hotel. Guests can also use the bicycle storage facilities. Additional services include room service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Each of the rooms is appointed with air conditioning and a bathroom. The carpeted rooms feature a double bed or a king-size bed. A safe and a desk or, for an additional fee, a minibar are also available. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for travellers' convenience. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer can also be found in each of the bathrooms. Bathrooms with wheelchair access can also be booked. The accommodation offers family rooms and non-smoking rooms.

Sports/Entertainment

The establishment features a pool and an indoor pool. A range of options are available, including biking/mountain biking, a gym, a spa, a beauty salon and massage treatments.

Meals

A variety of catering options can be booked. Guests can choose between bed and breakfast and half board. Available meals include breakfast, lunch and dinner. Staff are also happy to provide special dietary cuisine.

Payment

The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.

Ratings

  • Service
    80%
    "Fantastic service"

    Really friendly and well informed staff on Reception. Breakfast staff were exemplary. Staff were very friendly and apologetic.

    "Reception is great with very friendly, helpful service, although restaurant service was only OK." "Amusing entertainment and efficient service." "Housekeeping and management are lacking." "Room service is average." "Booking process should be better organized." "Pool bar needs better service." "Hotel security can be an issue."

    Details
  • WiFi
    74%
    "Good internet service"

    Wi fi was great and FREE. Great internet. Good USB points in room.

    "Good wifi quality."

    Details
  • Location
    72%
    "Great location"

    Excellent car parking. Wonderful view of trees. Superb room and location.

    "Great location." "Not great access by car, with poorly rated parking." "Central location with great sightseeing, dining out and shopping." "Parking should be cheaper." "Close to public transport and the train."

    Details
  • Breakfast
    69%
    "Breakfast is average"

    Staff at breakfast were rude. Breakfast it's amazing. We loved clean beds and breakfast.

    "Breakfast is decent but expensive."

    Details
  • Room
    63%
    "Room is all right"

    Sanitary products on toilet floor. Stains on the carpet in the hallways. Pillow that was very dirty and stained.

    "Rooms are large and mostly clean, with great beds." "Bathrooms are large but with substandard cleaning." "Badly maintained rooms with poor minibars and kitchenettes." "No views, poor A/C, TV's and furniture." "Shower can be a problem."

    Details
  • Cleanliness
    62%
    "Quite clean"

    Vacuumed during our stay at all. Sanitary products on toilet floor. Stunning, clean bedroom.

    "Untidy dining area but rooms are clean enough." "Clean hotel facilities." "Bathrooms and pool area are inadequately clean." "Wellness & sports facilities could use better cleaning."

    Details
  • Food
    59%
    "Food is all right"

    Dinner menu is varied, beautifully presented. Rib eye steak was very very delicious. A lot of the crockery was dirty.

    "Poorly rated dining experience, overall, with particularly disliked pork dishes." "Untidy dining area, but desserts are alright." "Side dishes and vegetables are not well rated." "Food is pricey and snacks are subpar." "Bad poultry dishes." "Untasty beef dishes & steak." "Poor vegetarian & vegan dishes." "Salads are ok." "Fish & seafood is acceptable." "Bad pasta."

    Details
  • Pool
    53%
    "Ordinary pool"

    Swimming pool was a nice bonus. Disgusting toilet , pool and lounge. Shower in pool area was filthy.

    "Acceptable pools with some cleanliness complaints."

    Details
  • Value for money
    42%
    "Value for money could be better"

    Expensive and poor customer service. Bar prices are a disgrace. Terribly expensive and low quality room service.

    "Value for money could be better." "Pricey breakfast and dining." "Beverages could be cheaper."

    Details
  • Wellness Area
    39%
    "Wellness & sports facilities could be improved"

    Changing facilities were dated and dirty. Toilet in the changing room was filthy. Swimming pool and changing areas which were filthy.

    "Wellness & sports facilities could use better cleaning." "Average fitness area." "Sauna not so nice." "Great wellness staff."

    Details