Mercure Holland House

Cardiff, United Kingdom

82%
8.7 K reviews
Very good business hotel. Close to Cardiff City. Fantastic service. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Stereo
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Shops
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • Evening Buffet
    • à la carte Dinner
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Lunch Buffet
    Activities
    • Sun terrace
    • Jacuzzi
    • Indoor Pool
    • Number of Pools
    • Massage
    • Heated Pool(s)
    • Steam bath
    • Sauna
24-26 Newport Road CF24 0DD Cardiff

Location

The city hotel is ideally located in the heart of the city, within 2 minutes’ walk of many shopping streets, restaurants, bars, nightlife venues and local attractions. The bus and train station, Cardiff Castle and the Millennium Stadium are all around 15 minutes away on foot and Cardiff Bay is approximately a 10-minute drive from the property. Newport and the Welsh Folk Museum are both roughly 20 minutes’ drive from the hotel. Nearby airports include Cardiff (24 km away), Bristol (78 km away), Exeter (171 km away), Bournemouth International (192 km away) and Southampton (210 km away).

Facilities

Guests can enjoy a pleasant stay in one of the 165 rooms. Most storeys are accessible by lift. Amenities include a cloakroom. Wireless internet access is available to travellers. The hotel features gastronomic services including a restaurant, a dining area, a breakfast room and a bar. Those arriving in their own vehicles can leave them in the car park of the accommodation. Additional services include room service and a laundry service.

Rooms

Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms feature a double bed, a king-size bed or a sofabed. A safe and a minibar are also available. Guests will also find a tea/coffee station included as standard. In addition, there is an ironing set and a trouser press. A telephone, a TV, a radio, a stereo system and WiFi ensure optimal comfort. A shower and a bathtub can be found in the bathrooms. A hairdryer and a vanity mirror are provided for everyday use. The establishment offers family rooms and non-smoking rooms.

Sports/Entertainment

The hotel features a pool and an indoor pool. The hot tub is the perfect place to relax. Active guests can choose from a range of leisure activities, including a gym, a spa, a sauna, a steam bath and massage treatments.

Meals

Catering options available at the accommodation include bed and breakfast and half board. Available meals include breakfast, lunch and dinner. Special meals, including special dietary cuisine, are also available.

Payment

The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.

Ratings

  • Service
    81%
    "Fantastic service"

    Excellent hosts. Staff faultless. Manager of the spa was a delight.

    "Great entertainment, and friendly service, especially at the bar." "Reception and management are fine, but housekeeping is below average." "Professional service." "Room service could have been improved." "Booking process should be better organized." "Recreation staff is ok." "Concierge service is average." "Tour guide could be nicer."

    Details
  • WiFi
    76%
    "Good internet service"

    Excellent wi fi. Inclusive wi-fi. Internet was great.

    "Fast and cheap WiFi." "Average wifi quality."

    Details
  • Location
    75%
    "Great location"

    Hotel location was terrific. Amazing view of Cardiff City. Location and amenities were perfect.

    "Great location." "Pricey, inconvenient parking." "Central location with great sightseeing, dining out and shopping." "Reasonably accessible by car."

    Details
  • Breakfast
    73%
    "Tasty breakfast"

    Buffet breakfast was delicious. Dinner and breakfast were delicious. Facilities and breakfast is outstanding.

    "Tasty yet pricey breakfasts."

    Details
  • Wellness Area
    72%
    "Great wellness & sports facilities"

    Spa treatment was divine. However adored the sauna and spa. Gym and pool was also amazing.

    "Awesome wellness and fitness areas." "Sauna is ok." "Wellness & sports facilities could use better cleaning." "Great wellness staff."

    Details
  • Room
    65%
    "Room is all right"

    Carpet was old and stained and dirty. Wardrobe and fridge completely dirty. Room was immaculate and very modern.

    "Okay beds and somewhat clean, big rooms with excellent views." "Bathrooms are large but with substandard cleaning." "Inadequate minibars in older, poorly-maintained rooms." "Shower can be a problem." "Poor quality TV's, furniture, and kitchenettes."

    Details
  • Value for money
    59%
    "Fairly good value for money"

    Complimentary wine for our Anniversary. Evening meal disappointing and somewhat expensive. Double charged car park.

    "Fairly good value for money." "High priced breakfast." "Normally priced food." "Free internet."

    Details
  • Cleanliness
    56%
    "Quite clean"

    Whole hotel was spotless clean. Carpet was old and stained and dirty. Spa was dirty and not maintained well.

    "Untidy dining area but rooms are clean enough." "Clean hotel facilities." "Bathrooms and pool area are inadequately clean." "Wellness & sports facilities could use better cleaning."

    Details