Mercure Melbourne Treasury Gardens

Melbourne, Australia

83%
7.7 K reviews
Very good romantic hotel. Close to Parliament. Located near shopping areas and has easy access to public transportation. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Safe
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • 24-hour check-in
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
13 Spring Street 3000 Melbourne

Location

Located in the centre of Melbourne, the city hotel is within a kilometre of Treasury Gardens and the City Museum. The Old Treasury Building, Parliament House and Parliament Gardens are among the other attractions of the city. Guests will also find Melbourne Cricket Ground, Melbourne Underwater World and the Museum of Victoria all within a 10-minute drive of the hotel. Melbourne International Airport is approximately 30 km from the city hotel.

Facilities

The air-conditioned hotel comprises a total of 164 rooms. At the accommodation, guests are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. The upper floors of the establishment can be accessed by lift. Amenities include a safe. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the hotel are a restaurant, a dining area, a café and a bar. Those arriving in their own vehicles can leave them in the car park of the accommodation for a fee. Additional services include a babysitting service, room service and a laundry service.

Rooms

Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. Special family rooms are available for families with children.

Meals

Breakfast can be booked.

Payment

The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.

Ratings

  • Service
    92%
    "Fantastic service"

    Cleaning was mostly good and unobtrusive. Staff were wonderfully friendly and helpful. House staff were outstanding.

    "Housekeeping and restaurant service are friendly." "Well-managed with a nice reception and professional service, particularly at the bar." "Room service is perfect." "Booking process is sufficient." "Great concierge service."

    Details
  • Location
    91%
    "Great location"

    Location was superb. Close to fabulous restaurants. Location fantastic and surprisingly quiet.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Pricey, inconvenient parking." "Close to public transport and the train." "Reasonably accessible by car."

    Details
  • Bar and Beverages
    87%
    "Bar is awesome"

    Staff in the bar were excellent and very helpful. Relaxed atmosphere in bar area. Bar was fabulous and very helpful.

    "Nice bar with tasty alcoholic drinks." "Good bar service." "Standard beverage prices."

    Details
  • Cleanliness
    84%
    "Clean"

    All reception areas were beautifully clean. Everything spotlessly clean. Rooms were immaculate and clean.

    "Clean hotel facilities." "Rooms are clean, but bathrooms are not."

    Details
  • Breakfast
    84%
    "Tasty breakfast"

    Breakfast far exceeded our expectations. Wonderful accomodation and breakfast. Full breakfast and location were amazing.

    "Great and affordable breakfast."

    Details
  • Room
    63%
    "Room is all right"

    Toilet paper quality is still terrible. Towels in the bathroom were threadbare. Toilet seat was dirty.

    "Rooms with great views and excellent beds." "Small rooms and poorly cleaned bathrooms." "Small, badly maintained rooms with poor minibars." "Modern, tidy rooms." "Below average furnishing, balconies, and A/C." "Shower was ok."

    Details
  • Amenities
    62%
    "Ordinary amenities"

    All reception areas were beautifully clean. Gardens, it was fantastic. Fantastic experience at this property.

    "Relatively new facilities." "Unimpressive buildings and entrance area, with poor handicap accessible facilities." "Great hotel grounds and outdoor sports facilities." "Elevator in need of updating." "Unspectacular architecture."

    Details
  • Comfort
    50%
    "Comfortable"

    Faulty air conditioner. Sheets were soiled. Dirty table cloths or linen.

    "Comfortable enough, with reasonable noise levels and superb beds." "Small rooms and bathrooms with inadequate A/C."

    Details
  • WiFi
    37%
    "Complaints about WiFi"

    Information on wifi not correct. Wifi connection was terrible. Paying for WiFi.

    "Wifi quality could be improved." "Internet is affordable."

    Details
  • Wellness Area
    9%
    "Wellness & sports facilities could be improved"

    No gym. Spa there was mould. No gym or pool.

    "Poorly reviewed fitness area."

    Details