Mercure São Paulo Pamplona

Sao Paulo, Brazil

2.7 K reviews
Very good accommodation. Close to parking areas. Fantastic service.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Foyer
    • Public Internet Access
  • Food
    • Breakfast Served
    • Outdoor Pool(s)
    • Sauna
    • Number of Pools
Rua Pamplona 1315 Jardim Paulista 01405002 Sao Paulo


This hotel is located in São Paolo, in the immediate vicinity of the main business and financial district of the city. An abundance of shopping and entertainment venues on Oscar Freire street lie within a few minutes’ walk of the hotel. Transfer time to Congonhas airport is about 15 minutes, to Guarulhos some 50 minutes.


Guests can enjoy a pleasant stay in one of the 64 rooms. Travellers are welcomed in the lobby. Most storeys can be reached by lift. Services and facilities at the hotel include a restaurant, a dining area, room service, a conference room and a business centre. Wireless internet access is available to guests in the public areas. Those arriving in their own vehicles can leave them in the car park of the hotel.


Rooms feature air conditioning and a bathroom. The standard features of most rooms include a balcony. A double bed ensures a good night's sleep. A safe and a minibar are also available. Guests will also find a mini fridge included as standard. Internet access, a telephone, a TV and WiFi add to the comfort of the holiday. Amenities in the bathrooms include a shower. The accommodation offers family rooms and non-smoking rooms.


The establishment offers attractions including sport and entertainment opportunities. The hotel features a pool and an outdoor pool. A range of options are available, including a gym and a sauna.


Travellers can choose options including breakfast, lunch and dinner.


  • Location
    "Great location"

    Near the city. Any good supermarket. Nearby activities, restaurants, shops.

    "Well-located, although unfortunately the parking isn't easy."

  • Breakfast
    "Tasty breakfast"

    Friendly staff at breakfast. Breakfast selection is good. Complimentary breakfast.

    "Reasonably priced, tasty breakfasts."

  • Service
    "Fantastic service"

    Really very exceptional staff. Staff were excellent and friendly. Front desk staff were excellent and very helpful.

    "Decent reception, with friendly but unprofessional staff."

  • Food
    "Food is all right"

    Excellent restaurant. A huge variety of fruits. Restaurant menu improved.

    "Food is all right."

  • Room
    "Room is all right"

    Cable tv was not working well. AC didn't work properly. No toilet paper upon arrival.

    "Big enough rooms with awesome views." "Outdated, rooms with poor cleanliness and maintenance." "Small rooms and poorly cleaned bathrooms."

  • Amenities
    "Amenities are not the best"

    Lack of infrastructure. Noisey building site. Hallway carpets were so dirty.

    "Facilities in need of refurbishment." "Elevator in need of updating."

  • Cleanliness
    "Could use a good cleaning"

    Hair in our sheets. Duvet cover was dirty. Hallway carpets were so dirty.

    "Bathrooms and rooms are untidy." "Moderately clean hotel facilities."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Gym area doesn't have. Gym is old. Sauna was not working.

    "Wellness & sports facilities could be improved."

  • Pool
    "Pool should be renewed"

    Pool was dirty.

    "Pool should be renewed."

  • WiFi
    "Complaints about WiFi"

    Internet is simply not working. Internet was not working. Had a problem with my laptop.

    "Wifi quality could be improved."