Mercure Welcome Melbourne

Melbourne, Australia

7.5 K reviews
Very good airport hotel. Close to Chinatown. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Central Heating
    • Bathroom
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Café
    • 24-hour check-in
    • Currency Exchange
    • Medical Assistance
    • WLAN access
    • Bar(s)
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Massage
    • Children's Entertainment
Little Bourke Street 265 3000 Melbourne Victoria
0 ft to downtown


The hotel is located in the very heart of Melbourne, within walking distance of shopping precincts, historic theatres, restaurants and bars, whilst numerous sporting venues are a simple tram ride away. Vibrant Bourke St Mall is metres away. Nearby points of interest include Regent Theatre and Old Melbourne Gaol. Melbourne Tullamarine Airport is about 25 km from the hotel.


The hotel was built in 1990. Travellers are welcomed at the establishment, which has a total of 330 rooms. The individual storeys can easily be reached via the lift or stairs. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access (for a fee) is available to guests in the public areas. Various gastronomic options are available, including a restaurant, a dining area, a café and a bar. Those arriving in their own vehicles can leave them in the car park of the accommodation for a fee. Additional services include medical assistance, room service and a laundry service.


The hotel features rooms with air conditioning, central heating, a kitchen and a bathroom. The carpeted accommodation units feature a double bed. There is also a minibar. Additional features include a fridge, a mini fridge, a microwave and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi (for a fee), contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The establishment offers family rooms and non-smoking rooms.


For a fee, guests can take advantage of massage treatments. An entertainment programme is offered for children.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Location was superb. Location of the hotel is fabulous. Amazing location;.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Close to public transport and the train." "Good car access, but so-so parking." "Standard parking prices."

  • Service
    "Fantastic service"

    Exceptional hotel staff. Excellent friendly staff. Cleaning staff excellent.

    "Efficient, cheerful service, particularly at the restaurant, and good reception." "Housekeeping is satisfactory." "Great concierge service." "Room service could have been improved." "Recreation staff is nice." "Great valet service." "Great hotel security." "Good shuttle service." "Laundry service can be improved."

  • Breakfast
    "Tasty breakfast"

    Buffet breakfast exceeded expectations. Breakfast was delicious. Excellent breakfast choice.

    "Tasty breakfast."

  • WiFi
    "Regular internet service"

    Free wi fi. Free wifi in the hotel. Wifi available.

    "WiFi is good value." "Wifi quality could be improved."

  • Room
    "Room needs to be improved"

    Pillows were old and lumpy. Broken toilet seat. Terrible nights sleep.

    "Old, poorly-maintained rooms with poor furnishing and TVs." "Rooms are tidy, with decent beds." "Poor air conditioning and minibars in small rooms with no view." "Small but relatively clean bathrooms." "Shower was ok."

  • Comfort
    "More comfort would be nice"

    Pillows were old and lumpy. Terrible nights sleep. Dirty Blankets.

    "Small rooms with comfort and noise issues." "Small rooms and poor A/C, but decent beds."

  • Amenities
    "Amenities are not the best"

    Hallways are narrow. Outdated wing. Tatty decor.

    "Old facilities and poor entrance area, but okay hotel grounds." "Elevator in need of updating." "Architecture not so nice." "Good outdoor sports facilities." "Good handicap accessible facilities."