Mercure Welcome Melbourne

Melbourne, Australia

15.9 K reviews
Good airport hotel. Close to Chinatown. Fantastic service. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Café
    • 24-hour check-in
    • Medical Assistance
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Massage
    • Children's Entertainment
Little Bourke Street 265 3000 Melbourne Victoria
0 ft to downtown


The hotel is located in the very heart of Melbourne, within walking distance of shopping precincts, historic theatres, restaurants and bars, whilst numerous sporting venues are a simple tram ride away. Vibrant Bourke St Mall is metres away. Nearby points of interest include Regent Theatre and Old Melbourne Gaol. Melbourne Tullamarine Airport is about 25 km from the hotel.


The hotel was built in 1990. Travellers are welcomed at the establishment, which has a total of 330 rooms. The individual storeys can easily be reached via the lift or stairs. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access (for a fee) is available to guests in the public areas. Various gastronomic options are available, including a restaurant, a dining area, a café and a bar. Those arriving in their own vehicles can leave them in the car park of the accommodation for a fee. Additional services include medical assistance, room service and a laundry service.


The hotel features rooms with air conditioning, central heating, a kitchen and a bathroom. The carpeted accommodation units feature a double bed. There is also a minibar. Additional features include a fridge, a mini fridge, a microwave and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi (for a fee), contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. The establishment offers family rooms and non-smoking rooms.


For a fee, guests can take advantage of massage treatments. An entertainment programme is offered for children.


Travellers can choose from a range of snacks and meals including breakfast, lunch or dinner.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Hotel location is superb. Location and staff was amazing. Location and cleanliness were also superb.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Easy car access but inadequate parking." "Close to public transport and the train." "Standard parking prices."

  • Service
    "Fantastic service"

    Faultless very helpful staff. Check in and out was flawless. Cleaning staff were unobtrusive and lovely.

    "Friendly service, good housekeeping, and decent management." "Reception, bar and restaurant service very professional." "Great concierge service." "Room service could have been improved." "Great valet service." "Recreation staff is nice." "Great hotel security." "Good shuttle service." "Laundry service can be improved."

  • Breakfast
    "Tasty breakfast"

    Buffet breakfast exceeded expectations. Breakfast exceeded expectations. Breakfasts was superb.

    "Great and affordable breakfast."

  • WiFi
    "Regular internet service"

    Hotel wi-fi was patchy and unreliable. Internet fairly unusable. Laptop with power cord being plugged.

    "WiFi is good value."

  • Room
    "Room needs to be improved"

    Conditioning unit was old/dirty and noisy. Toilet was filthy. Carpet is filthy.

    "Small, poorly-maintained rooms with poor A/C and no views." "Rooms are tidy, with decent beds." "Small but relatively clean bathrooms." "Shower was ok." "Complaints about minibars and kitchenettes."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    No gym facilities. No complementary gym. No changing rooms.

    "Poorly reviewed fitness area."

  • Comfort
    "More comfort would be nice"

    Street noise was terrible. Conditioning unit was old/dirty and noisy. Linen was dirty.

    "Small rooms with comfort and noise issues." "Small rooms and poor A/C, but decent beds."

  • Amenities
    "Amenities are not the best"

    Dirty corridors and toilets. Carpets were dirty and smelt unpleasant. Lift we used was filthy.

    "Older facilities and unpleasant entrance area." "Elevator in need of updating." "Architecture not so nice." "Handicap accessible facilities are all right." "Good meeting & event facilities."