Novotel Canberra

Canberra, Australia

7.3 K reviews
Good family hotel. Close to Parliament. Fantastic service. Great location.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Bathtub
    • Tea/coffee maker
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Safe
    • Internet Access
    • Fridge
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Game room
    • Bar(s)
    • Laundry Service
    • Room Service
    • Hotel Room Safe
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Sun terrace
    • Outdoor Pool(s)
    • Indoor Pool
    • Sauna
    • Number of Pools
    • Children's Entertainment
    • Massage
65 Northbourne Avenue Canberra ACT 2600 New South Wales


The hotel is situated in the heart of the Canberra CBD, close to all major attractions including the old and new Parliament Houses, Questacon, the Australian War Memorial and the National Museum of Australia. Canberra Airport is only 8 km away.


The hotel comprises a total of 197 rooms. Most of the storeys can be reached by lift. Services and facilities at the hotel include a restaurant, a dining area, a bar, a playroom, room service, a laundry service and a conference room. Guests with their own vehicles can make use of the available parking spaces.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. Travellers can enjoy a good nights' sleep on the double bed. There is also a minibar. Guests will also find a tea/coffee station included as standard. An ironing set is also available for guests' convenience. Little extras, including a telephone and a TV, contribute to a great stay. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. The establishment offers family rooms and non-smoking rooms.


A refreshing dip in the indoor or outdoor pool is an enjoyable way to cool down on hot days. A range of options are available, including a gym and a sauna. Additional services include an entertainment programme for children, offering numerous activities.


Breakfast can be booked.


  • Service
    "Fantastic service"

    Sincere apology and complementary wine. Attitude of staff it was impeccable. Customer service at Novotel Canberra was phenomenal.

    "Professional, friendly service, and great reception and management." "Old, neglected rooms with uncomfortable beds, yet lovely views." "Housekeeping can be a problem." "Room service is average." "Booking process is sufficient." "Great valet service." "Concierge service could be more helpful." "Recreation staff is nice."

  • Location
    "Great location"

    Hotel location is fantastic. Staff in car park fantastic. Parking was brilliant.

    "Good location, close to public transport." "Pricey, inconvenient parking." "Centrally located, near restaurants, bars, and shopping." "Reasonably accessible by car."

  • Breakfast
    "Breakfast is average"

    The kids loved the buffet breakfast. Breakfast buffet was terrible. Tea cups in the room were disgusting.

    "Decent and moderately priced breakfast."

  • Value for money
    "Fairly good value for money"

    Well priced, great for families. Overall was comfortable and affordable. Price of prawns was terrible.

    "Fairly good value for money." "Acceptable breakfast prices." "Free internet." "Normally priced food." "Affordable beverage prices."

  • Comfort

    Linen and bath towels were pristine. Bedding and carpets were quite stained. Pillow was so dirty.

    "Large rooms with average comfort and standard beds." "Small bathrooms, noisy rooms, and deficient A/C."

  • Room
    "Room is all right"

    Staff and amenities were fabulous. Stained carpet in the hallways. Rusted table and 2 chairs.

    "Rooms are decent, with OK beds and views, and some complaints about A/C." "Small rooms and poorly cleaned bathrooms." "Old, poorly-maintained rooms with poor minibars and kitchenettes." "Spacious rooms." "Poorly furnished with bad TV's and balconies." "Shower can be a problem."

  • Food
    "Food is all right"

    Homemade meals for my baby. Eye fillet steak was delicious. Customer service especially in the restaurant was exceptional.

    "Poorly rated dining experience, overall, with particularly disliked pork dishes." "Restaurant menu and prices are okay." "Poorly rated desserts and fruits, and problems with dining area cleanliness." "Low rated side dishes and snacks." "Beef dishes & steaks are all right." "Tasteless vegetables." "Bad pasta." "Fish & seafood is acceptable." "Salads are not good."

  • WiFi
    "Complaints about WiFi"

    Was charged for internet access. Usb port broken. Internet in room a joke.

    "WiFi's cheap, but of subpar quality."

  • Vibe
    "Vibe is not too good"

    Hall ways etc to be very dirty carpet. Overall unclean feeling. Hallways were filthy.

    "Atmosphere is friendly but the vibe is low." "Hotel could use some updating." "Entrance area is not particularly attractive." "Hotel is relatively stylish." "Hotel is fairly plain." "Awesome for families." "Good for business people." "Good choice for a city trip."

  • Amenities
    "Amenities are not the best"

    Hall ways etc to be very dirty carpet. Corridors were messy/unclean. Rusted table and 2 chairs.

    "Terrace is not particularly attractive." "Old facilities and poor entrance area, but okay hotel grounds." "Architecture not so nice." "Adequate meeting & event facilities." "Conventional kids facilities."