Novotel Citygate Hong Kong

Lantau Island, Hong Kong

86%
13.2 K reviews
Excellent city hotel. Close to Disneyland. Fantastic service. Great pool. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Restaurant(s) with non-smoking area
    • Shops
    • Hairdresser
    • Café
    • Theater
    • 24-hour check-in
    • Currency Exchange
    • Medical Assistance
    • WLAN access
    • Bar(s)
    • Room Service
    • TV Room
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Bicycle Hire
  • Food
    • Evening Buffet
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Lunch Buffet
    Activities
    • Outdoor Pool(s)
    • Number of Pools
    • Massage
    • Aerobics
    • Cycling/Mountain Biking
    • Sauna
    • Basketball
    • Children's Entertainment
51 Man Tung Road Tung Chung Lantau Island Hong Kong

Location

This hotel is situated in the centre of Tung Chung, which possesses Hong Kong's newest and most comprehensive transport structure. Adjacent to the hotel lies the Citygate shopping and entertainment complex with direct access to the MTR (underground). Hong Kong Disneyland is located within 15 km whereas Lantau Country Park, Ngong Ping and Wisdom Path are located approximately 21 km away.

Facilities

The hotel was built in 2006. Guests are welcomed at the accommodation, which has a total of 440 rooms. In the air-conditioned establishment, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Various gastronomic options are available, including a restaurant, a dining area, a café and a bar. Shopping facilities are also available. Additional facilities at the accommodation include a TV room. Those arriving in their own vehicles can leave them in the car park of the establishment. Available services and facilities include medical assistance, room service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Each of the rooms is appointed with air conditioning and a bathroom. A double bed ensures a good night's sleep. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV, a radio and WiFi. Some of the rooms are adapted for wheelchair users. The bathrooms have a shower and a bathtub. A hairdryer is also available. The hotel offers family rooms and non-smoking rooms.

Sports/Entertainment

The accommodation features a pool and an outdoor pool. A range of options are available, including biking/mountain biking, basketball, a gym, gymnastics, a sauna and massage treatments. An entertainment programme is offered for children.

Meals

Guests can choose options including breakfast, lunch and dinner.

Payment

The following credit cards are accepted at the establishment: American Express, VISA, Diners Club, JCB and MasterCard.

Ratings

  • Location
    97%
    "Great location"

    Airport was faultless. Fabulous position and customer service. Near to airport and Citygate outlet mall.

    "Great location." "Great sightseeing, restaurants and shopping nearby." "Near public transport, airport, and train station." "Convenient car access and well-priced parking." "City centre is hard to reach." "Average parking."

    Details
  • Service
    88%
    "Fantastic service"

    Front desk staff are well informed and helpful. Very well informed and pleasant staff. Customer service exceeded our expectations.

    "Professional, friendly service, especially at the bar." "Great reception, waitstaff, and management." "Good shuttle service." "Great concierge service." "Room service is perfect." "Booking process is sufficient." "Hotel security can be an issue." "Recreation staff is ok."

    Details
  • Vibe
    81%
    "Awesome vibe"

    Lounge was exceptional. Overall very well appointed. Hotel design is awesome.

    "Awesome vibe." "Friendly atmosphere." "Relatively modern hotel." "Pleasant entrance area." "Luxurious Hotel." "Good choice for a city trip."

    Details
  • Pool
    81%
    "Great pool"

    Fabulous swimming pool. I really liked the swimming pool and fitness center. Fabulous pool and gardens.

    "Clean pool area."

    Details
  • Amenities
    81%
    "Great amenities"

    Facilities excellent and perfect. Lounge was exceptional. Hotel design is awesome.

    "Great hotel grounds and outdoor sports facilities." "Great buildings with nice entrance area and conference rooms." "Facilities in need of refurbishment." "Well-suited elevator." "Nice smoking area."

    Details
  • Value for money
    71%
    "Best value for money"

    Complimentary late check out and welcome drinks. Complimentary cocktails and tea. Service food and it was tasty and not overpriced.

    "Best value for money." "Internet is affordable." "High priced breakfast." "Normally priced food." "Affordable beverage prices."

    Details
  • Room
    70%
    "Great room"

    Bed covers were damp. Bed sheets are smelly. Stained carpet and curtain.

    "The rooms are average sized, but are clean and have excellent views." "Mediocre sized, poorly cleaned bathrooms." "Poorly-maintained rooms with bad TV's and kitchenettes." "Poorly rated A/C, minibars, and furniture." "Shower can be a problem."

    Details
  • Breakfast
    69%
    "Breakfast is average"

    Chef at the buffet breakfast was a little gem. Should be free for breakfast. Plain rice in the breakfast buffet.

    "Breakfast is decent but expensive."

    Details
  • WiFi
    41%
    "Complaints about WiFi"

    Dated technology/connectivity. Network on TV was not satisfactory. Wifi connection was very poor.

    "Wifi quality could be improved." "Internet is affordable."

    Details