Novotel Hamburg City Alster

Hamburg, Germany

7.3 K reviews
Very good city hotel. Close to the city center and public transportation. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Bathtub
    • Tea/coffee maker
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Fridge
    • Shower
    • King-size Bed
    • Hairdryer
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • Elevators
    • WLAN access
    • Game room
    • Bar(s)
    • Laundry Service
    • Room Service
    • Hotel Room Safe
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Steam bath
    • Sauna
    • Children's Entertainment
Luebecker Strasse 3 22087 Hamburg


The hotel offers travellers a total of 210 rooms. Individual storeys are accessible via the lift or stairs. Amenities include a safe. Wireless internet access is available to guests in the public areas. Culinary facilities include a dining area. Additional facilities at the establishment include a playroom. Travellers arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Available services and facilities include a babysitting service, room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The rooms have a double bed, a queen-size bed, a king-size bed or a sofabed. Cots are available for younger guests. There are also a safe and a desk or, for an additional fee, a minibar. A fridge, a mini fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio, an alarm clock and WiFi add to the comfort of the holiday. The daily newspaper is laid out for guests in the the rooms. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer and a vanity mirror are provided for everyday use. In the bathrooms, cosmetic products ensure additional comfort. Bathrooms with wheelchair access can also be booked. The accommodation offers family rooms, non-smoking rooms and smoking rooms.


The hotel offers attractions including sport and entertainment opportunities. Leisure options at the establishment include a gym, a sauna and steam bath, or for a fee, massage treatments. Additional services include an entertainment programme for children, offering numerous activities.


Travellers can choose options including breakfast, lunch and dinner.


  • Service
    "Fantastic service"

    Staff is highly professional. Breakfast staff was excellent and very helpful. Very good attention to detail by room cleaner.

    "Generally friendly service, with decent bar service and excellent restaurant service." "Professional service and great reception, but poor housekeeping." "Room service is perfect."

  • Location
    "Great location"

    Walking distance from downtown and Alster lake. With great access to public transport. Fantastic location.

    "Great location." "Close to public transport and the train." "Accessible by car, but parking is costly." "Central location with ok shopping but excellent sightseeing."

  • Breakfast
    "Tasty breakfast"

    The breakfast buffet was excellent. Breakfast was delicious. Fantastic breakfast buffet.

    "Tasty yet pricey breakfasts."

  • Cleanliness

    Nice, clean and modern rooms. Lovely clean tidy hotel. Clean spacious room.

    "Clean hotel facilities." "Wellness areas and rooms are clean." "The bathrooms and dining area need some cleaning."

  • Room
    "Room is all right"

    Air-condition didn't work properly. Bath room needs some maintenance. Only down side was the missing closet.

    "Decent, clean rooms, so-so views, and comfortable beds." "Small, poorly maintained rooms with subpar A/C and furnishing." "Small rooms and poorly cleaned bathrooms." "New rooms." "Shower can be a problem." "Minibars and TVs are okay."

  • WiFi
    "Regular internet service"

    Internet is free. Free Wi-Fi. Wifi inconsistent.

    "WiFi is good value."

  • Value for money
    "Value for money could be better"

    Had to pay my taxi. Had to pay for the welcome drink. Parking fee was billed.

    "Value for money could be better." "Pricey breakfast and dining." "Free internet." "Beverages could be cheaper."