Novotel London Heathrow Airport - M4 Jct 4 Hotel

Heathrow, United Kingdom

11 K reviews
Good family hotel. Close to Heathrow Airport. Fantastic service. Great location.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Stereo
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Café
    • 24-hour check-in
    • Medical Assistance
    • Currency Exchange
    • WLAN access
    • Game room
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • à la carte Dinner
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Continental Breakfast
    • Lounge Chairs
    • Indoor Pool
    • Number of Pools
    • Heated Pool(s)
    • Beach Umbrellas
    • Children's Entertainment
Cherry Lane Junction 4m4 Heathrow UB7 9HJ West Drayton


This hotel is located in the heart of Heathrow Airport, 30 minutes' drive from central London. It is close by attractions such as Legoland (around 5 km), Stockley Park and Windsor Castle (around 8 km) and London's tourist attractions such as Madame Tussauds (around 15 km) and the London Eye (around 15 km) are also nearby.


The hotel offers guests a total of 178 rooms. Most of the storeys can be reached by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the accommodation are a restaurant, a dining area, a breakfast room, a café and a bar. Additional facilities at the establishment include a playroom. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include medical assistance, room service and a laundry service. In addition, a shuttle service is offered.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a king-size bed. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station ensure a comfortable stay. An ironing set is also available for guests' convenience. Internet access, a telephone, a TV, a radio, a stereo system and WiFi add to the comfort of the holiday. Rooms suitable for wheelchair access are bookable. The bathrooms are fitted with a shower and a bathtub. A hairdryer is also available. Bathrooms with wheelchair access can also be booked. Special family rooms are available for families with children.


The accommodation offers attractions including sport and entertainment opportunities. The establishment features a pool and an indoor pool. Sun loungers and parasols are ideal for relaxation. The hotel offers a gym (for a fee) to travellers. An entertainment programme is offered for children.


Guests can choose options including breakfast, lunch and dinner.


The following credit cards are accepted at the accommodation: American Express, VISA, Diners Club and MasterCard.


  • Service
    "Fantastic service"

    Facilities and staff were impeccable. At least an apology from the manager. Bar staff were delightful.

    "Efficient, friendly service with a nice reception." "Decent waitstaff and management." "Shuttle service is ok." "Average bar service and housekeeping." "Room service is average." "Booking process should be better organized." "Recreation staff is nice." "Concierge service is average." "Hotel security can be an issue."

  • Location
    "Great location"

    Impeccable, spotless environment. Excellent price for an airport. Parking is brilliant.

    "Great location." "Near to public transport and the airport." "Pricey, inconvenient parking." "Reasonably accessible by car." "Great for sightseeing, but not shopping." "Far from city centre, but close to good restaurants and bars."

  • Breakfast
    "Tasty breakfast"

    Breakfast was delicious. Breakfast in the resturant was delicious. Amazing dinner time and breakfast.

    "Tasty yet pricey breakfasts."

  • WiFi
    "Good internet service"

    Correct email address. Wifi was fantastic. Comfortable room with the free WiFi.

    "Fast and cheap WiFi." "Average wifi quality."

  • Vibe
    "Decent vibe"

    Hotel lobby was excellent. Décor in toilet was very dated. Interior is a bit outdated.

    "OK vibe and a friendly atmosphere." "Hotel could use some updating." "Pleasant entrance area." "Stylish hotel." "Hotel is fairly plain." "Awesome for families." "Good choice for a city trip." "Good for business people."

  • Room
    "Room is all right"

    Bedrooms are spotless and well maintained. Carpet was quite old and stained. Carpet in the room appeared stained and dirty.

    "Rooms are standard overall, but clean and large with OK beds." "Bathrooms are large but with substandard cleaning." "No views, poor furnishings and substandard room maintenance." "Rooms are older, with low rated A/C, TV's and kitchenettes." "Shower can be a problem." "Acceptable minibar."

  • Value for money
    "Fairly good value for money"

    Excellent price for an airport. Was charged for water bottles from the fridge. Hotel dinner buffet was a complete waste of money.

    "Fairly good value for money." "Pricey breakfast and dining." "Beverages could be cheaper." "Free internet."

  • Food
    "Food is all right"

    Worst steak of my life. Worst dining in experience. Swimming pool and restaurant properly.

    "Overall dining experience is OK, although the pork dishes are not recommended." "Untidy dining area, but desserts are alright." "Food is pricey and snacks are subpar." "Side dishes and vegetables are not well rated." "Pizza is not the best." "No good fish & seafood." "Untasty beef dishes & steak." "Poor vegetarian & vegan dishes." "Soups do not taste good." "Salads are not good." "Bad pasta." "Bad poultry dishes."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Changing room was filthy and too small. Swimming pool and changing rooms were filthy. Gym area was a joke.

    "Wellness & sports facilities could use better cleaning." "Good fitness area." "Sauna not so nice."