Novotel London Waterloo

London, United Kingdom

8.2 K reviews
Very good family hotel. Close to Parliament. Good for sightseeing with access to public transportation. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Wheelchair access
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Lounge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Bicycle Cellar
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • 24-hour check-in
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Restaurant(s) with high-chairs
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Pub(s)
    • Bicycle Hire
  • Food
    • Evening Buffet
    • à la carte Dinner
    • Special Diet
    • à la carte Lunch
    • Breakfast Served
    • Breakfast Buffet
    • Continental Breakfast
    • Lunch Buffet
    • Set menu dinner
    • Steam bath
    • Sauna
113 Lambeth Road SE1 7LS London
0.7 mi to downtown


This hotel is located close to Waterloo Eurostar, on Lambeth Road. It is 1 minute’s walk from the South Bank of the River Thames and lies opposite Big Ben and the Palace of Westminster. Some of London's most famous landmarks are nearby, including Big Ben, the London Eye, London Aquarium, Westminster Abbey and Buckingham Palace. The vibrant south bank of the Thames and the Lambeth North tube station can be reached within a 5-minute walk. Shopping facilities and restaurants are within 1 km of the hotel and bars and pubs within 500 m.


The hotel was built in 1995. The accommodation offers guests a total of 187 rooms. Individual storeys are accessible via the lift or stairs. Amenities include a safe and a currency exchange service. Wireless internet access in public areas allows travellers to stay connected. Among the culinary options available at the establishment are a restaurant, a dining area, a breakfast room, a bar and a pub. Guests arriving by car can leave their vehicles in the garage or in the car park. Bicycles can be left in the bicycle storage area. Additional services include room service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. 6 conference rooms are available for lectures, presentations or meetings.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted accommodation units feature a double bed. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Little extras, including internet access, a telephone, a TV, a radio and WiFi, contribute to a great stay. Some of the rooms are adapted for wheelchair users. The bathrooms are fitted with a shower and a bathtub. A hairdryer can also be found in each of the bathrooms. Bathrooms with wheelchair access can also be booked. The hotel offers family rooms and non-smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. Leisure options available for a fee at the establishment include a gym, a sauna and a steam bath.


Guests can choose options including breakfast, lunch and dinner. Staff are also happy to provide special dietary cuisine.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club, JCB and MasterCard.


  • Location
    "Great location"

    Location and overall superb. Spacious and perfect location. Location and personnel fantastic.

    "Great location." "Central location with ok shopping but excellent sightseeing." "Close to public transport and the train." "Excellent parking and car access." "Limited choice of restaurants & bars in the area." "Parking should be cheaper."

  • Service
    "Fantastic service"

    Wonderful, friendly/knowledgeable staff. Small gesture of apology. Entire front desk staff were outstanding.

    "Friendly and professional bar service and reception." "Average wait staff and housekeeping." "Room service is perfect." "Booking process should be better organized." "Concierge service could be more helpful."

  • WiFi
    "Good internet service"

    Internet was ok and liked. Great internet service. Particularly appreciated the availability of computer access in the lobby.

    "Good wifi quality." "Free internet."

  • Breakfast
    "Tasty breakfast"

    Service breakfast was absolutely delicious. Excellent breakfast and restaurant/room service. Excellent breakfast and service.

    "Tasty yet pricey breakfasts."

  • Wellness Area
    "Sufficient wellness & sports facilities"

    There is also gym. No spa. Relaxing music in the steam room.

    "Sufficient wellness & sports facilities." "Good fitness area." "Sauna is ok."

  • Room
    "Room is all right"

    There was some kind of a ventilation. One towel was soiled. Worn and stained carpet.

    "Poorly maintained but reasonably sized rooms with okay beds and subpar furniture." "Great views from updated, clean rooms." "Mediocre sized, poorly cleaned bathrooms." "Shower can be a problem." "Complaints about minibars and kitchenettes."

  • Value for money
    "Fairly good value for money"

    Trip was fully paid for. Penny pinching one toilet roll. Excellent value.

    "Fairly good value for money." "High priced breakfast." "Normally priced food." "Free internet." "Affordable beverage prices."