Novotel London West

London, United Kingdom

16.9 K reviews
Good family hotel. Close to Central London. Close to parking areas and public transportation. Fantastic service.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Radio
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
    • Balcony/Terrace
  • Facility
    • Elevators
    • Laundry Service
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Shops
    • Currency Exchange
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • Evening Buffet
    • Breakfast Served
    • Breakfast Buffet
    • Half Board
    • Set menu lunch
    • Lunch Buffet
    • Set menu dinner
    • Sun terrace
    • Tanning Studio/Solarium
    • Massage
1 Shortlands W6 8DR London


Located in western London, this hotel is near the Hammersmith underground station, which is on the Piccadilly line running directly to Heathrow airport and Piccadilly Circus. The city centre is only a stone's throw away and within walking distance of the hotel are restaurants, bars, entertainment venues and public transport networks.


The hotel was built in 1973. Guests can feel at home in one of the 629 rooms. The upper floors of the accommodation can be accessed by lift. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access is available to travellers. The establishment features gastronomic services including a restaurant, a dining area and a bar. Shopping facilities are also available. Guests arriving by car can leave their vehicles in the garage (for a fee) or in the car park. Additional services include room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The standard amenities of most rooms include a balcony. A safe and a minibar are also available. A fridge and a tea/coffee station ensure a comfortable stay. Internet access, a telephone, a TV, a radio and WiFi add to the comfort of the holiday. Amenities in the bathrooms include a shower. A hairdryer is also available. The hotel offers family rooms and non-smoking rooms.


The accommodation offers attractions including sport and entertainment opportunities. The terrace is a great place to while away the time. A range of options are available, including a gym, a beauty salon and a solarium.


Half board is bookable. Guests can choose to book options such as breakfast, lunch or dinner.


The following credit cards are accepted at the establishment: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Location was amazing. Perfect location for Business requirements. Perfect location and service.

    "Great location." "Near public transport, airport, and train station." "Accessible by car, but parking is costly." "Reasonably close to the city center with good access to restaurants, bars and sightseeing."

  • Service
    "Fantastic service"

    Staff is superfriendly and obliging. Superbly helpful staff on reception. Staff member was very apologetic and helpful.

    "Efficient, cheerful service, particularly at the restaurant, and good reception." "Average bar service and housekeeping." "Room service is average." "Booking process should be better organized." "Hotel security can be an issue." "Concierge service could be more helpful." "Shuttle service is ok." "Recreation staff is ok." "Tour guide could be nicer."

  • Breakfast
    "Tasty breakfast"

    Buffet breakfast was delicious. Buffet style breakfast was delicious. The breakfast buffet was amazing.

    "Tasty breakfast."

  • Food
    "Delicious food"

    Delicious meal in the bar area. Lamb curry was delicious. Lunch was amazing.

    "Dining areas are fairly clean and provide a great experience." "Acceptable menu with average desserts." "Food is pricey and snacks are subpar." "Pork dishes are not good." "Average vegetarian & vegan dishes." "No good fish & seafood." "Beef dishes & steaks are all right." "Tasteless vegetables." "Salads are ok." "Pizza is not the best."

  • Vibe
    "Decent vibe"

    Gorgeous hotel architecture. Made me feel very uncomfortable and unwelcome. Bedding was threadbare and had seen better days.

    "Decent vibe." "Hotel could use some updating." "Stylish hotel." "Hotel is relatively luxurious." "Awesome for families." "Luxury hotel."

  • WiFi
    "Regular internet service"

    USB port for TV didn't seem to work. Wifi was rubbish. Free wifi was most appreciated.

    "WiFi is good value."

  • Value for money
    "Fairly good value for money"

    Price was excellent for family. Cheap toilet paper. Very expensive poor quality evening meal.

    "Fairly good value for money." "Food is a bit overpriced." "Free internet." "Standard beverage prices."

  • Room
    "Room is all right"

    Plug in the basin drain properly. Carpet is very old and dirty. Dirty carpet in the room and hallway.

    "Great views, with average beds, relatively well-sized and tidy enough." "Small rooms and poorly cleaned bathrooms." "Inadequate minibars in older, poorly-maintained rooms." "Substandard furniture, A/C, TV's and kitchenettes." "Shower can be a problem."