Novotel Madrid Center

Madrid, Spain

8 K reviews
Very good luxury hotel. Good for sightseeing with access to public transportation. Awesome vibe.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Central Heating
    • Bathroom
    • Safe
    • Internet Access
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Tiling
    • Final Cleaning
    • Tea/coffee maker
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Restaurant(s) with air conditioning
    • Laundry Service
    • Hotel Room Safe
    • Shops
    • Foyer
    • Café
    • Currency Exchange
    • WLAN access
    • Room Service
    • Nightclub
    • TV Room
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Breakfast Buffet
    • Children's Entertainment
Calle de O'Donnell 53 28009 Madrid


This glorious luxury hotel is fabulously located in Madrid's tourist and commercial centre, near to the Retiro Park. Scores of shops and cultural venues as well as exemplary tourist attractions are easily discovered on foot or on public transport. The nearest underground station "O'Donnell" is close at hand.


This hotel was built in 1978. The establishment offers travellers a total of 790 rooms. A lobby and a reception are available to guests. Individual storeys are accessible via the lift or stairs. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is available to travellers in the public areas. Various gastronomic options are available, including a restaurant, a café, a bar and a pub. Shopping facilities are also available. Additional facilities at the accommodation include a TV room. Those arriving in their own vehicles can leave them in the car park of the hotel. Additional services include a babysitting service, medical assistance, room service and a laundry service.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. There is also a safe and, for a fee, a minibar. Additional features include a mini fridge and a tea/coffee station. Other features include internet access, a telephone, a TV, a radio and WiFi. The establishment offers a cleaning service on departure for guests' convenience. Amenities in the bathrooms include a shower. A hairdryer can also be found in each of the bathrooms. The accommodation offers family rooms and non-smoking rooms.


An entertainment programme is offered for children.


Breakfast can be booked.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Vibe
    "Awesome vibe"

    Bedrooms very large and luxuriously furnished. Made us feel very welcome. Clean, friendly and enjoyable stay..

    "Awesome vibe." "Modern Hotel." "Pleasant entrance area." "Stylish hotel." "Friendly atmosphere." "Luxurious Hotel." "Luxury hotel." "Perfect airport hotel." "Good choice for a city trip."

  • Breakfast
    "Tasty breakfast"

    Never had such delicious toast. Beautifully clean, excellent breakfast buffet. Breakfast itself was delicious.

    "Tasty yet pricey breakfasts."

  • Service
    "Fantastic service"

    Wonderful, friendly, and attentive front desk staff. Staff at the hotel was excellent and very friendly. Staff were excellent.

    "Service is professional and cheery, especially reception and housekeeping." "Reasonable restaurant, but questionable management." "Pool bar needs better service." "Booking process is sufficient." "Concierge service is average."

  • Location
    "Great location"

    Hotel location is excellent. Excellent metro system. Excellent position.

    "Great location." "Accessible by car, but parking is costly." "Near public transport, airport, and train station." "Good shopping, and reasonably central location."

  • Comfort
    "Rather comfortable"

    Bedrooms very large and luxuriously furnished. Quiet AC. Amazing bed comfort.

    "Rooms and bathrooms are spacious and comfortable, with nice beds." "Noise levels are OK, but A/C is poor."

  • Amenities
    "Great amenities"

    Common areas were impeccable. Excellent children facilities. Facilities are excellent.

    "Modern facilities with nice terrace and entrance area." "Beautiful architecture." "Hotel grounds are ok." "Elevator in need of updating." "Good meeting & event facilities." "Handicap accessible facilities can be a problem."

  • Room
    "Great room"

    Bedrooms very large and luxuriously furnished. Fantastic water pressure. Amazing bed comfort.

    "Great beds and TVs in new, clean rooms." "Large rooms with great views and well stocked minibars." "Bathrooms are large but with substandard cleaning." "Poorly maintained rooms with complaints about furnishing, views, and A/C." "Shower was ok."

  • WiFi
    "Regular internet service"

    Large network. Spotty internet. Wifi connection fast enough.

    "Average wifi quality." "Free internet."

  • Value for money
    "Fairly good value for money"

    Trouble with my credit card to the check out. Excellent value. Expensive hotels.

    "Fairly good value for money." "High priced breakfast." "Free internet." "Affordable beverage prices."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Lack of Fitness room is big. No exercise room. Fitness centre wasn't open.

    "Poorly reviewed fitness area."

  • Pool
    "Pool should be renewed"

    No swimming pool. Only thing missing is a swimming pool. Pool and gym still not renovated.

    "Pool should be renewed."