Novotel Melaka

Malacca, Malaysia

9.3 K reviews
Good family hotel. Great location.
Show reviews
  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Tea/coffee maker
    • Bathroom
    • Safe
    • Lounge
    • Internet Access
    • Shower
    • Air conditioning (centrally regulated)
    • Minibar
  • Facility
    • WLAN access
    • Bar(s)
    • Room Service
    • Conference Room
    • Public Internet Access
    • CafĂ©
  • Food
    • Breakfast Served
    • Outdoor Pool(s)
    • Sauna
    • Pool bar
    • Children's Entertainment
Jalan Melaka Raya 2 75000 Melaka


Travellers are welcomed at the hotel, which has a total of 351 rooms. The establishment features various services and facilities, including room service and a conference room, for a comfortable and relaxing stay. Wireless internet access in public areas allows guests to stay connected. Those arriving in their own vehicles can leave them in the car park of the accommodation.


Each of the rooms is appointed with air conditioning. Facilities include a mini fridge, a tea/coffee station, a safe and WiFi. The hotel offers family rooms and non-smoking rooms.


The establishment provides leisure and recreation facilities such as a gym (for a fee) for active travellers. Additional services include an entertainment programme for children, offering numerous activities.


The accommodation offers breakfast, lunch and dinner.


  • Location
    "Great location"

    Hotel environment is superb. Wonderful room and environment. Excellent location of hotel.

    "Great location." "Centrally located, near restaurants, bars, and shopping." "Parking is good and affordable." "Reasonably accessible by car."

  • Wellness Area
    "Great wellness & sports facilities"

    Gym staff helpful. Spa outside the hotel. Gym room is beautifully.

    "Clean and nice sauna area." "Good fitness area."

  • Service
    "Service is adequate"

    Wait staff were prompt and unobtrusive. Amazing and attentive staff. Operator and restaurant waiters were exceptional.

    "Average professionalism from poor housekeeping staff and mediocre reception." "Decent waitstaff and management." "Room service could have been improved." "Hotel security is ok." "Booking process should be better organized." "Concierge service is average." "Shuttle service can be an issue." "Recreation staff could be nicer." "Childcare can be a problem." "Good bar service."

  • Room
    "Room is all right"

    Bedding was exceptional. Toilets at the lobby were dirty. Dirty towels/pillow cases.

    "Modern, average sized rooms, with okay beds, and great views." "Acceptably clean rooms, but needing maintenance with bad furniture." "Mediocre sized, poorly cleaned bathrooms." "Guests complained about kitchenettes, minibars, TV's, and A/C." "Shower can be a problem."

  • Breakfast
    "Breakfast is average"

    Breakfast spread was superb. Dirty flooring during breakfast. Breakfast at cafe was lousy.

    "Decent and moderately priced breakfast."

  • Comfort

    Excellent air-conditioning. A lot of stains on the bed sheet. Dirty towels/pillow cases.

    "Mediocre comfort, room sizes and beds." "Decent-sized bathrooms, but noisy rooms and insufficient A/C."

  • WiFi
    "Complaints about WiFi"

    Poor wifi at lobby. Wifi is lousy. WIfi and breakfast quality are bad.

    "Wifi quality could be improved." "Free internet."