Novotel Melbourne on Collins

Melbourne, Australia

15.9 K reviews
Very good family hotel. Close to Chinatown. Located near shopping areas with easy access to parking. Fantastic service.
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  • Wi-Fi
  • Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Radio
    • Safe
    • Internet Access
    • King-size Bed
    • Hairdryer
    • Minibar
    • Bathtub
    • Tea/coffee maker
    • Fridge
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Hotel Room Safe
    • Hairdresser
    • Medical Assistance
    • Currency Exchange
    • WLAN access
    • Game room
    • Room Service
    • Conference Room
    • Public Internet Access
  • Food
    • Breakfast Served
    • Indoor Pool
    • Number of Pools
    • Massage
    • Heated Pool(s)
    • Aerobics
    • Sauna
    • Golf
    • Children's Entertainment
270 Collins Street Melbourne VIC 3000


The hotel enjoys a prestigious location in the heart of the central business district of the city, surrounded by heritage buildings, brand name boutiques, architectural masterpieces and Melbourne's finest attractions. For total convenience, leading cultural and shopping icons, as well as dining and business landmarks are easily accessible on foot or just a short tram ride from the hotel door. The MCG, Rod Laver Arena and Tennis Centre, Regent Theatre, the Bourke Block and Federation Square are all just minutes away. Antique shops, art galleries and cinema complexes can also be found in the vicinity. The nearest bus station is just a 5-minute walk away.


Guest accommodation comprises 324 rooms. Amenities include a currency exchange service. Wireless internet access is available to guests in the public areas. Various gastronomic options are available, including a restaurant, a dining area and a bar. Additional facilities at the hotel include a playroom. Those arriving in their own vehicles can leave them in the car park of the accommodation. Available services and facilities include a babysitting service, medical assistance, room service, a laundry service and a hairdresser.


Each of the rooms is appointed with air conditioning and a bathroom. A king-size bed ensures a good night's sleep. A safe and a minibar are also available. Additional features include a fridge and a tea/coffee station. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV, a radio and WiFi. A shower and a bathtub can be found in the bathrooms. A hairdryer can also be found in each of the bathrooms. Special family rooms are available for families with children.


The establishment offers a pool and an indoor pool. A range of options are available, including golf, a gym, gymnastics, a spa, a sauna and massage treatments. An entertainment programme is offered for children.


Breakfast can be booked.


  • Location
    "Great location"

    Valet parking was exceptional. Location was superb. Fantastic room, service and location.

    "Great location." "Central location with great sightseeing, dining out and shopping." "Accessible by car, but parking is costly." "Close to public transport and the train."

  • Service
    "Fantastic service"

    Door with an apology which was kind. Request for an early check in greatly exceeded our expectation. Check out time and buffet brekky was devine.

    "Good, friendly service, particularly in the restaurant, although housekeeping is poor." "Well-managed with a nice reception and professional service, particularly at the bar." "Great concierge service." "Room service is average." "Booking process is sufficient." "Great valet service." "Good shuttle service."

  • Breakfast
    "Tasty breakfast"

    Check out time and buffet brekky was devine. Breakfast exceeded my expectations. Breakfast and lunches were delicious.

    "Tasty breakfast."

  • Bar and Beverages
    "Bar is awesome"

    Maid service to the bar staff was superb. Cocktails were amazing. We loved the bar area and the Christmas tree.

    "Bar is awesome." "Good bar service." "Standard alcoholic drinks." "Standard beverage prices."

  • Room
    "Room is all right"

    Pillow had been vacuumed. Sofa bed was also dirty. Tiles were absolutely disgusting.

    "Clean, average rooms with so-so views." "Average kitchenettes and beds, but furniture and A/C are not great." "Small rooms and poorly cleaned bathrooms." "Badly maintained rooms with subpar minibars and TVs." "Shower can be a problem."

  • WiFi
    "Complaints about WiFi"

    Internet in the hotel room was completely unusable. Internet speed for business use is disgusting. Internet service was awful.

    "Wifi quality could be improved."

  • Wellness Area
    "Wellness & sports facilities could be improved"

    Fitness center was very outdated. Gym facilities are terrible. Gym is filthy.

    "Wellness & sports facilities could use better cleaning." "Fitness area can be optimized."