Novotel New York Times Square

New York City - Manhattan, USA

12.7 K reviews
Very good city hotel. Close to Hudson River. Good for sightseeing and close to the city center.
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  • Wi-Fi
  • Garage & Parking
  • Restaurant
  • 24h Service
  • TV
  • Fitness
  • Room
    • Double Bed
    • Central Heating
    • Radio
    • Bathroom
    • Heating (individually regulated)
    • Safe
    • Internet Access
    • Shower
    • King-size Bed
    • Hairdryer
    • Direct dial telephone
    • Air conditioning (individually regulated)
    • Minibar
    • Bathtub
    • Lounge
    • Fridge
    • Carpeting
    • Satellite/cable TV
    • Air conditioning (centrally regulated)
  • Facility
    • Elevators
    • Laundry Service
    • Playground
    • Restaurant(s) with non-smoking area
    • Hotel Room Safe
    • Café
    • Theater
    • 24-hour check-in
    • Currency Exchange
    • Newspaper stand
    • WLAN access
    • Bar(s)
    • Room Service
    • Air conditioning
    • Conference Room
    • Public Internet Access
    • Coatroom
  • Food
    • Breakfast Served
    • Sun terrace
    • Tanning Studio/Solarium
    • Massage
    • Steam bath
    • Sauna
    • Beach Umbrellas
    • Children's Entertainment
226 West 52nd Street New York New York 10019


This hotel is located just a few steps from the nearest links to the public transport network and it is surrounded by restaurants, bars and shops. The nearest nightspots are 1 km away.


The hotel was built in 1984. The air-conditioned establishment comprises a total of 480 rooms. At the accommodation, travellers are welcomed at the reception area with 24-hour reception and a 24-hour check-in/check-out service. Most of the storeys can be reached by lift. Amenities include a cloakroom, a safe, a currency exchange service and a cash machine. Wireless internet access is available to guests in the public areas. Among the culinary options available at the hotel are a restaurant, a dining area, a café and a bar. Travellers can buy souvenirs at the gift shop. Children can have a great time playing in the playground. Additional facilities at the establishment include a newspaper stand. Guests arriving by car can leave their vehicles in the garage or in the car park. Available services and facilities include a babysitting service, room service and a laundry service. The business centre is on hand for guests' business requirements, and offers a fax machine.


Each of the rooms is appointed with air conditioning, central heating and a bathroom. The carpeted rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A fridge and a mini fridge ensure a comfortable stay. An ironing set is also available for travellers' convenience. Other features include internet access, a telephone, a TV, a radio, an alarm clock and WiFi. A shower and a bathtub can be found in the bathrooms. A hairdryer is also available. The accommodation offers family rooms and non-smoking rooms.


Parasols are available to guests. There are a variety of leisure options to choose from including a gym, a spa, a sauna, a steam bath, massage treatments and a solarium. Additional services include an entertainment programme for children, offering numerous activities.


Bed and breakfast is bookable. Options include breakfast.


The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.


  • Location
    "Great location"

    Location was superb. Roof terrace with views over times square superb. Amazing views of Times Square.

    "Good location, close to public transport." "Central location with great sightseeing, dining out and shopping." "So-so car access and parking." "Parking should be cheaper."

  • Cleanliness

    All public areas of the hotel were impeccably clean. Bathrooms replenished and cleaned well. Hotel was lovely and clean.

    "Clean hotel facilities." "Clean rooms." "The bathrooms and dining area need some cleaning."

  • Wellness Area
    "Great wellness & sports facilities"

    Fitness center is top notch. My sister enjoyed the gym. Very good health club.

    "Awesome wellness and fitness areas."

  • Service
    "Fantastic service"

    Cleaning is impeccable. Staff is helpful and unobtrusive. Front desk was very pleasant and apologized.

    "Friendly service and great housekeeping, but so-so reception." "Great laundry service and all-around professional staff." "Poorly managed with subpar restaurant service." "Great concierge service." "Bar service is acceptable." "Room service is average." "Great hotel security." "Booking process should be better organized." "Recreation staff is ok." "Shuttle service is ok."

  • Amenities
    "Great amenities"

    All public areas of the hotel were impeccably clean. Hotel facilities were exceptional. Outside area was fantastic.

    "Updated facilities with a great terrace." "Nice hotel grounds and entrance area is alright." "Elevator in need of updating." "Beautiful architecture." "Good handicap accessible facilities."

  • Room
    "Great room"

    Room exceeded my expectations. Beds were immaculate, bright. Room view was sensational.

    "Great balconies in updated rooms." "Poorly-maintained but clean rooms, awesome beds, and great views." "Small rooms and poorly cleaned bathrooms." "Acceptable room size and TV's." "Kitchenette, minibar, A/C and furniture not great quality." "Shower was ok."

  • WiFi
    "Regular internet service"

    Complementary wi-fi. Internet connection unreliable. Poor wifi in my room.

    "WiFi is good value." "Wifi quality could be improved."

  • Food
    "Food is all right"

    Dinner was superb. Greasy turkey bacon. Worst waffles.

    "Poor dining experience overall; decent menu, but restaurant is expensive." "Complaints about restaurant cleanliness, sides, and desserts." "Snacks are ok." "Pork dishes are not good." "Fish & seafood is acceptable."

  • Breakfast
    "Breakfast is average"

    Buffet breakfast is very overpriced. Spilt cereal on the floor. Food at the brunch was delicious.

    "Breakfast is decent but expensive."

  • Value for money
    "Value for money could be better"

    Paying for internet. My money is not refunded. All in all very disappointing and expensive.

    "Value for money could be better." "Pricey breakfast and dining." "Free internet." "Beverages could be cheaper."